City of Wichita Water Utilities supplies safe drinking water and manages billing for residential and commercial customers throughout Wichita, Kansas. Monthly bills include usage charges with a clear due date printed on each statement. Timely payment prevents late fees and service interruptions.
- For the most current details on accounts and billing, visit the official Water Utilities Customer Care page at https://link.wichita.gov/ where you can quickly pay your bill or manage your account.
- You can also review payment instructions and contact support on the official Make a Payment page at https://www.wichita.gov/1007/Make-a-Payment.
Guest Pay / One-Time Payment Option
City of Wichita Water Utilities offers a convenient one-time payment option through its official system—no full account registration required. This guest-style feature is ideal for occasional users or those who prefer to pay manually without creating a recurring profile.
To complete a one-time payment:
- Visit the Water Utilities Customer Care page at https://link.wichita.gov/.
- On the Customer Care page, select Pay Now.
- Enter your customer and account number exactly as shown on your bill.
- Provide payment details using a credit/debit card or electronic check (ACH).
- Review the amount and submit for immediate confirmation.
Payments are processed securely and typically post the same or next business day. You will receive an on-screen receipt. The system is fully secure and mobile-friendly.
Online Account Management
Create a free account through the Water Utilities Customer Care page for full 24/7 access. Once registered, you can view current and past bills, track usage history, enroll in paperless e-billing, and manage your Wichita water account from any device. The system supports recurring payments after initial setup.
Pay by Phone
Call the Water Utilities Customer Care line at 316-265-1300 (Monday–Friday, 8:00 AM–5:00 PM) to make a payment by phone or discuss your account. Have your statement or account number ready. Representatives can process payments and assist with billing questions or payment arrangements. For water emergencies, call 316-262-6000 (24/7).
Mail Payments
Mail your payment stub with a check or money order (payable to City of Wichita) to the remittance address on your bill or the general utility billing address. Include your full account number on the check. Do not send cash. Allow 5–7 business days for mail delivery and processing. This option is completely fee-free.
In-Person Payments at City Hall
Visit City Hall in person for payments during regular business hours: 455 N Main Wichita, KS 67202
Payments are accepted Monday–Friday, 8:00 AM–5:00 PM. Staff can assist with billing questions and payment arrangements. Cash, checks, and cards are accepted where available.
Contact Customer Service
Reach Wichita Water Utilities Customer Care at 316-265-1300 (Monday–Friday, 8:00 AM–5:00 PM) for billing inquiries, payment arrangements, service starts/stops, or account assistance. For water emergencies, call 316-262-6000 (24/7). City Hall is located at 455 N Main, Wichita, KS 67202.
Frequently Asked Questions
Can I pay my Wichita water bill online without creating an account? Yes. The official system at https://link.wichita.gov/ allows one-time payments using only your customer and account number—no full registration required.
What payment methods does Wichita Water Utilities accept? The online system and phone accept credit/debit cards and electronic checks (ACH). Mail accepts checks or money orders. In-person accepts cash, checks, or cards where available.
Are there convenience fees for Wichita water bill payments? No convenience fees are charged for official online or phone payments. Confirm any card processing details during checkout.
Where do I mail my Wichita water payment? Use the remittance address printed on your monthly bill. Always include your account number on the check.
What are the in-person payment hours? Monday–Friday, 8:00 AM–5:00 PM at City Hall, 455 N Main, Wichita, KS 67202.
How do I set up recurring payments or view usage? Register for a free account through the Water Utilities Customer Care page at https://link.wichita.gov/ to enroll in recurring payments and monitor your usage.
What services does Wichita Water Utilities provide? Safe drinking water supply and related utility services for the City of Wichita, Kansas.
How do I get help with payment arrangements or billing issues? Call 316-265-1300 during business hours. Flexible arrangements are available through customer care.
