Rhode Island Energy (The Narragansett Electric Company d/b/a Rhode Island Energy) provides electric and natural gas service across the state. Customers can pay bills online through the official self-serve portal, by phone, in person at authorized Western Union locations, or by mail. Online payments support bank accounts and major cards with no fees from the utility.
- https://www.rienergy.com/RI-Home/Billing-Payments — Official Rhode Island Energy page listing all payment methods, Auto Pay enrollment, in-person locations, phone numbers, and mailing addresses.
- https://www.rienergy.com/utility/selfserve–make-a-payment — Secure self-serve link to make an online payment (sign in or create a profile as prompted; supports bank account, credit/debit card, and digital wallets).
Online Payment
Sign in or create an online profile at rienergy.com to access the self-serve portal. Once logged in, select the option to make a payment. You can pay using a checking or savings account, credit or debit card (Visa, MasterCard, or American Express), Apple Pay, Venmo, Google Pay, PayPal, and related options—with no convenience fees charged by Rhode Island Energy.
Create or update your profile if needed (existing users may be prompted to reset passwords or verify details after website updates). Enroll in Auto Pay through the same portal for automatic bank-account drafts. Paperless billing is available and may include a small monthly credit. Payments made online generally post promptly when completed before any daily cutoffs.
Pay by Phone
Call 1-855-743-1101 (the centralized customer service number for electric and gas) with your 10-digit account number ready. Hours are typically Monday–Friday, 7:00 a.m.–7:00 p.m. A separate line for credit/debit card payments via Paymentus is listed as 1-833-425-1656. Phone payments are processed the same day in most cases when completed during operating hours.
Pay In Person
Rhode Island Energy partners with Western Union as an authorized third-party agent. Use the Western Union location finder to locate nearby participating sites that accept cash, checks, or money orders. Services and accepted methods vary by location—check the Western Union site for details on a specific store. In-person payments provide immediate confirmation when processed correctly.
Pay by Mail
Mail a check or money order (do not send cash) payable to Rhode Island Energy. Include your account number on the check or attach the payment stub.
Standard mail address:
Rhode Island Energy
P.O. Box 14497
St. Louis, MO 63178-4497
Overnight / courier address:
Rhode Island Energy
Attn: Lockbox PFC
1 Insurance Center Plaza
Creve Coeur, MO 63141
Allow sufficient time for mail delivery so the payment arrives by the due date. Always confirm the address on your current bill.
Assistance Programs and Account Tools
Rhode Island Energy offers several options for customers who need help:
- Payment extensions and plans (short-term, long-term, or multi-month installment plans).
- Arrearage Management Program (AMP) that can forgive past-due balances for eligible customers who make on-time payments.
- Discount rates for qualifying customers receiving certain public assistance benefits.
- LIHEAP grants through the Rhode Island Department of Human Services.
- Budget Billing to average annual costs into equal monthly payments.
- Energy assessments, rebates, and efficiency programs.
Visit the Bill Help or Assistance Programs sections on rienergy.com or call 1-855-743-1101 for eligibility and enrollment. Additional contacts include gas emergency 1-800-640-1595 and electric outage 1-855-743-1102 (or text options via 743674 / RIEMSG).
Contact Information
Primary customer service: 1-855-743-1101 (Monday–Friday, 7:00 a.m.–7:00 p.m.). Use the official website rienergy.com for account management, outage reporting, and program applications. Always complete payments on official Rhode Island Energy pages or authorized partners to avoid delays or extra fees.
Frequently Asked Questions
How do I pay my Rhode Island Energy bill online?
Sign in or create a profile at rienergy.com and use the self-serve make-a-payment option at https://www.rienergy.com/utility/selfserve–make-a-payment. You can pay by bank account or card with no utility fees.
What phone number do I call to pay my RI Energy bill?
Call 1-855-743-1101 with your 10-digit account number. A separate Paymentus line for card payments is 1-833-425-1656.
Where do I mail my Rhode Island Energy payment?
Mail to Rhode Island Energy, P.O. Box 14497, St. Louis, MO 63178-4497. For overnight, use Attn: Lockbox PFC, 1 Insurance Center Plaza, Creve Coeur, MO 63141. Include your account number.
Can I pay RI Energy in person with cash?
Yes. Use the Western Union location finder linked from the official payment options page to find participating agents that accept cash, checks, or money orders.
Does Rhode Island Energy offer Auto Pay or paperless billing?
Yes. Enroll in Auto Pay for automatic bank drafts and paperless billing (which may include a small credit) through your online profile on rienergy.com.
What assistance is available if I cannot pay my RI Energy bill on time?
Options include payment plans, the Arrearage Management Program, discount rates, LIHEAP grants, and Budget Billing. Contact 1-855-743-1101 or visit the assistance sections on rienergy.com.
