If you have a Global Atlantic (Forethought Life Insurance) preneed life insurance policy and a premium is due—or already past due—you can pay quickly online from your bank account, set up automatic drafts, mail a check, or use a third‑party credit‑card processor. Many policyholders get stuck because they do not know which site to use, how to set up automatic payments, or how to make an early payoff, but Global Atlantic provides a dedicated payment options page for preneed customers.
👉 Pay your bill here:
- Global Atlantic Preneed – Make a Payment (Official Options)
- Simply Easier Payments (SEP) Credit Card Portal for Global Atlantic Preneed (access via credit‑card links on that page)
How to Pay Your Bill
Pay Without Login (Guest Pay)
Global Atlantic’s preneed payment flows are policy‑based, not tied to a long‑term online login, so most payments work like guest pay.
You will generally need:
Paying online from a checking/savings account (ACH):
- Go to the Preneed Life Insurance Payment Options page:
https://www.globalatlantic.com/preneed-life-insurance/make-a-payment - Under “Online Bill Pay”, click the link to pay online from your bank account (ACH).
- On the ACH payment screen, enter:
- Confirm the premium amount you want to pay.
- Submit the payment; Global Atlantic states that online payments are posted the following business day.
There is no payment service fee for bank‑account payments through this method.
Pay Online (With Account)
Global Atlantic does not advertise a preneed customer login portal for recurring self‑service the way some annuity contracts do; preneed is handled primarily via:
If your preneed provider (funeral home or agent) gave you any additional login details, follow those; otherwise, treat Global Atlantic’s online bill pay as a guest ACH portal plus phone‑initiated autopay.
For automatic payments:
- There is no “log in and toggle AutoPay” feature; you must call to set up automatic bank draft (see next section).
Pay by Phone
To set up automatic bank draft or handle more complex payment requests, Global Atlantic provides a dedicated preneed customer service line.
Official phone number:
Use this number when you:
- Want to set up Automatic Bank Draft,
- Need an early pay‑off quote, or
- Have questions about a recent payment.
Steps to set up Automatic Bank Draft:
- Call (800) 331‑8853.
- Have your policy or certificate number ready.
- Tell the representative you want to set up automatic bank draft for your preneed policy.
- Provide your bank routing number, account number, and any required authorization.
- Once set up, your premium will be automatically deducted each month from your checking account with no additional processing fee.
- Ask when the first automatic draft will occur and how it will appear on your bank statement.
Steps to request and pay an early payoff:
- Call (800) 331‑8853 and request an early payoff quote for your preneed policy.
- Note the exact payoff amount and the good‑through date of the quote.
- Use the credit‑card pay‑off option via Simply Easier Payments (SEP) or mail a check for that exact amount (see below).
Pay In Person
Global Atlantic’s preneed payment instructions focus on online, phone, and mail; they do not list public walk‑in payment centers.
However:
- Many preneed policies are sold through funeral homes or local agents. Some of these may accept payments and forward them to Global Atlantic, but this is not standardized.
If you want to pay in person:
- Contact the funeral home or agent who sold you the policy and ask if they can accept a payment and forward it to Global Atlantic.
- If they confirm, bring your policy information and check or money order.
- Request a receipt and verify that they will remit to Global Atlantic before your due date.
For fastest, most traceable payment, Global Atlantic recommends online ACH, phone‑initiated bank draft, or mailing directly to their payment address rather than relying solely on intermediaries.
Pay In Store (Retail Locations)
Global Atlantic does not list any retail payment partners (like Walmart or CVS) for preneed premiums.
Do not assume you can pay your Global Atlantic bill at generic third‑party bill‑pay kiosks; they are not listed as authorized channels and can cause:
- Delays,
- Misapplied payments, or
- Difficulty proving timely payment.
Stick to online ACH, credit card through SEP, phone‑arranged bank draft, or mail.
Pay by Mail
Global Atlantic clearly lists a payment mailing address for preneed life insurance.
Mail‑in address:
Steps:
- Write a check or money order payable to Forethought Life Insurance Company (or as printed on your invoice/coupon).
- Write your policy or certificate number on the memo line.
- Include your payment coupon or clearly indicate the policy you are paying on your remittance.
- Mail to: Forethought Life Insurance Company
P.O. Box 742645
Cincinnati, OH 45274‑2645 - Mail early enough that the payment arrives before the due date. For urgent cases, consider online ACH instead, since it posts the next business day.
Common Issues and Fixes
Cannot Log In
Because preneed payment is not tied to a standing customer portal, “login” issues usually mean:
- You’re not sure where to pay, or
- The ACH/pay‑link is not accepting your information.
Fixes:
- Always start from the official Preneed Payment Options page: https://www.globalatlantic.com/preneed-life-insurance/make-a-payment.
- Ensure you are entering the correct policy/certificate number and personal details from your bill.
- If an online payment form errors out repeatedly, stop and call (800) 331‑8853 so they can verify your policy and assist with payment or set up automatic draft.
Forgot Account Number
For preneed, your policy or certificate number is your key identifier.
If you don’t have it:
- Check your policy documents, welcome packet, or premium notices/coupon book.
- If you purchased through a funeral home, they may have your policy number on file.
- If you still can’t find it, call Global Atlantic Preneed Customer Service at (800) 331‑8853, and verify your identity (name, date of birth, funeral home, etc.) so they can look up your policy.
Once you have the number, you can pay online, by phone, or by mail.
Payment Not Going Through
If an online ACH or credit‑card payment fails:
- Verify your routing number, account number, or card details are correct.
- Make sure your account has enough funds and that your bank is not blocking the transaction.
- For credit‑card payments via SEP, confirm you are using the correct link from the Global Atlantic website and that you accept any processing fee shown.
- If you’re uncertain whether a payment was accepted, check your bank/card statement, then call (800) 331‑8853 with your policy number and any confirmation information to confirm posting before sending another payment.
Website Not Working
If globalatlantic.com or the payment links are down:
- Try again later or from another browser/device.
- Confirm the URL is exactly https://www.globalatlantic.com/preneed-life-insurance/make-a-payment and not a third‑party site.
- If the outage persists and your premium is due now, switch to:
Always document when you attempted to pay in case of later disputes.
Tips to Reduce or Manage Your Bill
Payment Plans
Preneed life insurance is already structured as a series of scheduled premiums. However, if you are behind:
- Call (800) 331‑8853 and explain your situation; ask if they can accept a catch‑up payment schedule or reinstate a policy that recently lapsed, within contract rules.
- Setting up Automatic Bank Draft can help ensure future premiums are paid on time and avoid further lapses.
Negotiation Tips
The premium amount on a preneed policy is tied to your contract; front‑line billing staff cannot “negotiate” the premium.
Practical steps:
- If you’re still in the early stages of the contract and struggling, talk to your funeral home or agent about whether a different plan structure (pay‑in‑full, shorter term, or reduced benefits) exists, then coordinate with Global Atlantic.
- Ask Customer Service for an early payoff quote; paying off the policy early might reduce long‑term stress, even though the lump sum is larger now.
Avoiding Late Fees
- Use online ACH or automatic bank draft so premiums are reliably withdrawn and posted next business day.
- Keep your bank information up to date; if your account changes, call (800) 331‑8853 before the next draft.
- When mailing checks, send them early; assume several days for postal delivery plus internal processing.
Assistance Programs
Global Atlantic’s preneed payment page does not describe formal income‑based assistance programs.
If you are in hardship:
- Call (800) 331‑8853 and explain your situation; ask whether they can:
- Offer a brief grace period,
- Accept a partial payment now with a plan for the remainder, or
- Provide options if the policy is at risk of lapsing.
- If you purchased through a funeral home, discuss with them too; some may work with you on timing or plan adjustments.
FAQs
1. What is the official Global Atlantic link to make a preneed payment?
Use the Preneed Life Insurance Payment Options page at https://www.globalatlantic.com/preneed-life-insurance/make-a-payment, which lists ACH, automatic bank draft, mail, and credit‑card options.
2. Can I pay my Global Atlantic preneed premium by credit card?
Yes, but only through the third‑party processor Simply Easier Payments (SEP) linked from the Global Atlantic preneed payment page, and a processing fee may apply.
3. What phone number do I call to set up automatic payments?
Call Global Atlantic Preneed Customer Service at (800) 331‑8853 to set up Automatic Bank Draft, request an early payoff quote, or get help with a payment.
4. Where do I mail my preneed premium?
Mail checks or money orders to:
Forethought Life Insurance Company
P.O. Box 742645
Cincinnati, OH 45274‑2645
Include your policy or certificate number and payment coupon.
5. How fast are online payments posted?
Global Atlantic states that online bank‑account payments are posted the following business day to your preneed policy.
