The Water Revenue Bureau (WRB) of the City of Philadelphia Department of Revenue handles billing and collection for water, sewer, and stormwater charges for the Philadelphia Water Department. Serving hundreds of thousands of residential and commercial customers, WRB issues monthly bills with a clear due date. Timely payment avoids late fees (5% initial penalty plus 0.5% per month) and service disruptions.
- For the most current details on accounts and billing, visit the official Pay a Water Bill page at https://www.phila.gov/services/water-gas-utilities/pay-or-dispute-a-water-bill/pay-a-water-bill/.
- Customers can also make secure one-time payments directly through the official MyPhillyWaterBill portal at https://secure8.i-doxs.net/CityOfPhiladelphiaWRB/SignIn.aspx.
Guest Pay / One-Time Payment Option
The Water Revenue Bureau offers a convenient one-time guest payment option through the official MyPhillyWaterBill portal—no full account registration required. This feature is ideal for occasional users or those preferring to pay a single bill quickly.
To complete a guest payment:
- Visit the portal at https://secure8.i-doxs.net/CityOfPhiladelphiaWRB/SignIn.aspx.
- Select the option to make a payment using your credit or debit card.
- Enter the 9-digit Water Access Code (found at the top right of your bill) and your service address ZIP code.
- Provide payment details using a credit or debit card.
- Review the amount and submit for immediate confirmation.
Payments are processed securely and typically post the same or next business day. You will receive an on-screen receipt. Note that residential credit/debit card payments incur a $2.95 convenience fee (commercial accounts: $15.95). eCheck or bank payments are free when available through the portal.
Online Account Management with MyPhillyWaterBill
Create a free MyPhillyWaterBill account on the portal for full 24/7 access. Once registered (using your 9-digit Water Access Code and ZIP code), you can view current and past bills (up to 13 months), track usage history, enroll in paperless e-billing, allocate payments across water/sewer/repair charges/HELP loans, and manage multiple accounts. The portal is secure, mobile-friendly, and allows you to print old bills or request copies of older statements.
Automatic Payments (AutoPay)
Enroll in free AutoPay through your MyPhillyWaterBill account to have payments automatically withdrawn from your checking or savings account on the due date each month. After logging in, go to the AutoPay tab, add your preferred bank payment method, and set it to recur. This eliminates missed payments and late fees. You can modify or cancel AutoPay anytime through the portal.
Pay by Phone
Pay by credit or debit card through the 24/7 interactive voice response system by calling (877) 309-3709. Have your 9-digit Water Access Code ready.
For free eCheck payments (bank account and routing numbers required), call the Water Revenue Bureau at (215) 685-6300 (Monday–Friday, 8:00 AM–5:00 PM). Representatives can also assist with billing questions, payment arrangements, or disputes during business hours.
Mail Payments
Mail the return portion of your bill with a check or money order (payable to Water Revenue Bureau) to: Water Revenue Bureau P.O. Box 41496 Philadelphia, PA 19101-1496
Include your account number or Water Access Code on the check. Do not send cash. Allow 5–7 business days for mail delivery and processing. This option is completely fee-free.
In-Person Payments at Municipal Services Centers
Make payments in person at any of the three Municipal Services Centers (no appointments required, but calling ahead is recommended):
- Center City Municipal Services Building – 1401 JFK Blvd., Concourse Level, Philadelphia, PA 19102 (Monday–Friday, 8:30 AM–5:00 PM; accepts cash, debit/credit cards)
- Northeast Municipal Services Center – 7522 Castor Ave., Philadelphia, PA 19152 (Monday–Friday, 8:30 AM–5:00 PM; no cash)
- Northwest Municipal Services Center – 2761 N. 22nd St., Philadelphia, PA 19132 (Monday–Friday, 8:30 AM–5:00 PM; no cash)
In-person fees: Debit card $3.45; credit card 2.10% or $1.50 minimum (PIN-protected debit required). Cash payments are accepted only at the Center City location.
Contact Customer Service
Reach the Water Revenue Bureau at (215) 685-6300 (Monday–Friday, 8:00 AM–5:00 PM) for billing inquiries, payment arrangements, disputes, or assistance. For general water service emergencies, contact the Philadelphia Water Department at (215) 685-6300 or use the 24/7 emergency line. The Department of Revenue warns customers to avoid fraudulent websites mimicking the official MyPhillyWaterBill portal—always use the verified city links above.
Frequently Asked Questions
Can I pay my Water Revenue Bureau bill online without creating an account? Yes. The official MyPhillyWaterBill portal at https://secure8.i-doxs.net/CityOfPhiladelphiaWRB/SignIn.aspx supports one-time guest payments using only your 9-digit Water Access Code and service address ZIP code—no full login required.
What payment methods does the Water Revenue Bureau accept? The portal and phone accept credit/debit cards and eCheck/bank transfers. In-person accepts cash (Center City only), debit, and credit cards. Mail accepts checks or money orders.
Are there convenience fees for Water Revenue Bureau payments? Yes. Residential credit/debit card payments online incur a $2.95 fee; commercial $15.95. In-person credit card fees are 2.10% or $1.50 minimum. eCheck, bank payments, and mail are fee-free.
Where do I mail my Water Revenue Bureau payment? Water Revenue Bureau, P.O. Box 41496, Philadelphia, PA 19101-1496. Always include the return portion of your bill or your account number.
What are the in-person payment hours and locations? Monday–Friday, 8:30 AM–5:00 PM at 1401 JFK Blvd. (cash accepted), 7522 Castor Ave., or 2761 N. 22nd St. (no cash at these two).
How do I set up AutoPay for my water bill? Log into your free MyPhillyWaterBill account and enroll through the AutoPay tab. It is free with bank account payments.
What services does the Water Revenue Bureau handle? Billing and collection for water, sewer, and stormwater charges for the Philadelphia Water Department.
How do I dispute a bill or get payment assistance? Call (215) 685-6300 or use the portal to submit an appeal. Assistance programs and payment plans are available for qualifying customers—contact customer service for details.