The Consolidated Utility District of Rutherford County (CUD) provides water and wastewater services to residents in Rutherford County, Tennessee. CUD offers several convenient and secure ways to pay your utility bill, including online options that allow quick one-time payments.
- For a fast one-time payment, use the official CUD Pay My Bill portal at https://connect.cudrc.com/pay-my-bill. Enter your customer and account numbers (both are required) to view and pay your bill securely.
- For complete details on all payment methods, including AutoPay and the myCUD app, visit the official Ways to Pay page at https://www.cudrc.com/payments/.
One-Time / Guest Online Payment
CUD’s online payment portal allows customers to make one-time payments by entering their customer and account numbers. No full account registration is required for basic one-time payments.
The system accepts payments via checking or savings account (ACH) and major credit/debit cards (Visa, MasterCard, or Discover). This guest-friendly option is ideal for quick payments without setting up recurring access. Payments are processed securely through the portal.
Registered Account and myCUD App
For full account management, register for online access through the CUD portal. Registered users can:
- View current and past bills
- Make one-time or recurring payments
- Enroll in paperless (e-billing) notifications
- Set up automatic bank draft (AutoPay)
- Access account history and usage information 24/7
Download the free myCUD mobile app (available on the Apple App Store and Google Play) for convenient on-the-go access to your account and one-click communication with customer service.
Pay by Phone (Automated System)
You can pay your CUD bill 24 hours a day by calling the automated payment system at 844-329-9452.
Payments can be made using your checking or savings account (you will need your routing and account numbers) or major credit/debit cards. This convenient option is available anytime, including evenings and weekends.
In-Person and Drive-Thru Payments
Main Office Consolidated Utility District of Rutherford County 709 New Salem Highway Murfreesboro, TN 37129-3358
- Customer Service Hours: Monday–Friday, 8:00 a.m. – 4:30 p.m.
- Drive-thru and in-person payments are available at the main office (note: drive-thru may have temporary closures due to construction — call ahead to confirm current status).
Cash, checks, money orders, and credit/debit cards are generally accepted. Payments made at the drive-thru or in person are typically posted the same business day.
Pay by Mail
Mail your payment with the remittance stub to the address printed on your utility bill. If no specific P.O. Box is listed, you may send it to the main office address above.
Include your account number on the check or money order. Allow extra time for postal delivery to ensure your payment posts before the due date. Do not send cash by mail.
AutoPay and Additional Options
Automatic Bank Draft (AutoPay): Enroll to have your bill automatically drafted from your checking account each month. This free service helps avoid late fees. Download the Bank Draft Authorization form from the CUD website or request assistance from customer service.
Payment Extensions: If you need a short extension (up to 7 days past the disconnect date), complete the Payment Extension Agreement form available on the CUD website.
Neighbor-4-Neighbor Program: Provides short-term assistance for customers struggling to pay residential water bills. Visit the CUD website for eligibility details.
Customer Service Contact
Main Customer Service: (615) 893-7225 (Monday–Friday, 8:00 a.m. – 4:30 p.m.) Automated Payments: 844-329-9452 (24/7) After-Hours Emergencies (water/sewer issues): (615) 893-7225 or check the website for updated numbers
Representatives can assist with billing questions, payment arrangements, starting or stopping service, and more. You can also use the contact form on the CUD website or message via their Facebook page for non-urgent inquiries.
Additional Notes
CUD encourages customers to sign up for eBilling and automatic payments to ensure timely posting and avoid service interruptions. Always use official CUD channels to protect your account information and avoid scams.
There are no widespread retail “in-store” payment locations for CUD bills. Payments are primarily handled through the online portal, phone, in-person/drive-thru at the main office, or by mail.
Frequently Asked Questions
How do I make a one-time payment without creating an online account? Use the official Pay My Bill portal at https://connect.cudrc.com/pay-my-bill. Enter your customer and account numbers to pay securely with a checking account or credit/debit card.
What payment methods does CUD accept? CUD accepts payments via checking/savings account (ACH), major credit/debit cards (Visa, MasterCard, Discover), cash, checks, and money orders at the drive-thru or office.
Can I set up automatic payments? Yes. Enroll in Automatic Bank Draft (AutoPay) through the online portal or by submitting the Bank Draft Authorization form. This service is free and helps avoid late fees.
Where can I pay in person? Visit the main office at 709 New Salem Highway, Murfreesboro, TN 37129-3358. Drive-thru and in-person payments are available during business hours (Monday–Friday, 8:00 a.m.–4:30 p.m.). Confirm current drive-thru status by calling ahead.
What is the phone number for payments and customer service? Call the automated payment system at 844-329-9452 (24/7) or customer service at (615) 893-7225 during business hours.
How do I contact CUD for billing help or payment arrangements? Call (615) 893-7225 or use the contact form on https://www.cudrc.com/. For short-term payment extensions, complete the form available on the website.
