Toho Water Authority provides water and wastewater services to residents in Osceola County, Florida, including areas around Kissimmee and St. Cloud. Paying your utility bill is convenient through multiple secure channels, including a dedicated online portal with one-time payment options.
- The primary resource for billing and payment instructions is the Toho Water Authority Billing & Payment page at https://www.tohowater.com/billing-payment.
- Online payment portal and explains all available methods. https://form.jotform.com/Tohowater/payment-portal-ac
- For detailed ways to pay and current rates, visit the Ways to Pay section at https://www.tohowater.com/billing-payment/ways-pay.
Pay Online (One-Time Guest Payment & Full Account Access)
Toho Water offers a secure online payment portal that supports both one-time guest payments and full account features.
One-time guest payment (no account required): Use the portal to make a quick payment with a credit/debit card or e-check. Fees may apply for card transactions in one-time mode (typically around $1.25 per $100 or similar, depending on the processor; e-check is often free). There is usually a $1,000 limit per card transaction.
Full account access: Create a profile to view bills, schedule payments, set up autopay, enroll in paperless billing, and use text-to-pay notifications. Creating an account often waives convenience fees for card payments.
How to pay online:
- Go to the payment portal via the Billing & Payment page.
- For a one-time payment, select the guest or pay-now option and enter your 18-digit account number (found on your bill).
- Choose your payment method and complete the transaction.
Payments are processed securely through third-party providers (such as Level One or Invoice Cloud). Allow time for processing, especially near due dates.
Pay by Phone
Make payments quickly using the automated phone system.
Automated Payment Line: 407-944-5000 (available 24 hours a day) Another dedicated line for e-check or card payments: 407-957-7344.
How to pay by phone:
- Have your account number ready.
- Follow the voice prompts to select payment method (e-check is typically free; credit/debit cards incur a convenience fee).
- Receive a confirmation number after successful payment.
This option is convenient for those without internet access.
Pay In Person
You can pay in person at select locations.
Walk-in Customer Service Center: St. Cloud City Hall, first floor of Building A Open Monday–Friday, 8:00 a.m. – 4:00 p.m. Payments accepted via computer station for e-check or credit/debit card.
Retail Locations (Cash Only, No Convenience Fees): Amscot and MoneyGram locations accept cash payments for Toho Water bills. Bring your remittance slip or account number. These locations are available throughout the service area—use the Amscot or MoneyGram locator for the nearest site.
In-person payments provide immediate confirmation and are useful for complex account issues.
Pay by Mail
Mail your payment with the bill stub or your account number clearly written on the check or money order.
Mailing Address: Toho Water Authority P.O. Box 30527 Tampa, FL 33630-3527 (or the alternative P.O. Box listed on your bill)
Allow extra time for mail delivery and processing. Include your full account number to ensure proper crediting.
Additional Services and Assistance
Autopay and Scheduling: Available through the online payment account for automatic or scheduled deductions.
Payment Extensions: Customers facing temporary hardship can request a payment extension via the online form on the Toho website or by calling customer service.
Bill Assistance Programs: Toho offers options for customers needing help with payments. Contact customer service for details on available programs, including any partnerships for financial assistance.
Start/Stop/Move Service: Use the online form or call 407-944-5000.
Contact Toho Water Authority
Customer Service / Call Center: 407-944-5000 (Monday–Friday, 8:00 a.m. – 5:00 p.m.) Emergencies (Water or Sewer Issues): 407-944-5000 (24/7) Email: [email protected] Main Administrative / Customer Service Location: St. Cloud City Hall area (specific walk-in details above) Mailing Address for Payments: P.O. Box 30527, Tampa, FL 33630-3527
Toho Water serves multiple communities in Osceola County. Enter your address on the website for location-specific service information if needed.
Frequently Asked Questions
How do I make a one-time payment without creating an online account?
Use the guest or one-time payment option in Toho’s online payment portal (linked from https://www.tohowater.com/billing-payment). Enter your account number and pay with a card or e-check—no profile required.
What phone number do I use to pay my Toho Water bill?
Call the automated system at 407-944-5000 (24/7). Have your account number ready and follow the prompts for e-check or card payment.
Where can I pay my bill in person?
Visit the walk-in center at St. Cloud City Hall (first floor, Building A) Monday–Friday 8 a.m.–4 p.m., or use cash-only Amscot/MoneyGram locations (no fees).
Can I pay my Toho Water bill by mail?
Yes. Mail your check or money order with your account number to Toho Water Authority, P.O. Box 30527, Tampa, FL 33630-3527.
Does Toho Water offer payment assistance or extensions?
Yes. Request a payment extension online or by calling 407-944-5000. Additional assistance programs may be available—contact customer service for eligibility details.
Are there fees for online or phone payments?
Convenience fees may apply for credit/debit card transactions (especially in one-time mode). eCheck payments are typically free. Creating an online account can help reduce or eliminate some fees.
