The City of Folsom, California, provides water, sewer, and other utility services to residents and businesses. Paying your bill on time helps avoid late fees and service issues. Folsom offers convenient options including a one-time payment feature without full registration through its secure online portal, full account management, 24/7 phone payments, in-person service at City Hall, a convenient drop box, and traditional mail.
You can make a quick one-time payment without registration or manage your full account through the City of Folsom’s secure online payment portal on the official Utility Billing page at https://www.folsom.ca.us/government/finance/utility-billing. For complete details on every payment method and current fees, refer directly to that page.
One-Time Payment Without Registration (Quick / Guest Pay)
The City of Folsom supports one-time payments without requiring you to create or log into a full account. This is ideal for fast, one-time settlements.
How to pay:
- Go to the Utility Billing page at https://www.folsom.ca.us/government/finance/utility-billing and access the online payment portal.
- Select the one-time payment option.
- Enter your account number and required details.
- Complete payment with a credit/debit card or e-check.
Payments are processed securely with confirmation. Registration is completely optional.
Pay Online with Full Account Access
Register or log in through the same secure portal for full features:
- View current and past bills
- Make one-time or scheduled payments
- Enroll in AutoPay or recurring payments
- Set up paperless billing and email/text reminders
- Manage payment methods and view history
The portal supports credit/debit cards and e-checks. It is available 24/7 once you have access.
Pay City of Folsom Utilities Bill by Phone (24/7)
Call the dedicated line to check your balance or make a payment.
Phone number: 916-461-6101 (select option 3)
Available 24/7 for payments using American Express, Visa, Mastercard, Discover, or e-check. This is a reliable option when you prefer not to use the internet or need immediate assistance.
Note: Effective August 1, 2024, all credit and debit card payments (online, phone, or in-person) incur a 3.1% convenience fee paid directly to the merchant processor.
Pay In Person at City Hall
City Hall – Utility Billing Address: 50 Natoma Street, Folsom, CA 95630
Hours: Monday through Friday, 8:00 a.m. – 5:00 p.m.
Payments are accepted with cash, check, money order, or credit/debit card (card fee applies). Staff can assist with account questions during business hours.
Drop Box (After-Hours Checks Only)
A red mail box is located in front of City Hall for check payments outside regular hours. Allow up to one week for processing. These payments go directly to the check processing center. Cash is not accepted in the drop box.
Pay by Mail
With payment coupon: City of Folsom P.O. Box 51046 Los Angeles, CA 90051-5346
Without coupon: Service Billing 50 Natoma Street Folsom, CA 95630
Include your full account number in the memo line. Allow 7–10 business days for delivery and processing. You can also use your bank’s bill pay service with the Los Angeles PO Box address (include your full account number with leading zeros if required).
Automatic Payments (AutoPay)
Enroll in AutoPay or scheduled payments through the online portal. Your bill is paid automatically on the due date from your bank account or card. Contact Utility Billing by phone or email if you need help setting it up without a computer.
Important Billing Information
Credit and debit card payments carry a 3.1% fee (effective August 1, 2024). E-check and other non-card methods generally do not. Late payments may result in fees or service impacts. Contact Utility Billing promptly if you need assistance or payment arrangements. Keep your account number handy for all transactions.
Customer Service and Contact Information
Utility Billing: 916-461-6101 Fax: 916-985-0870 Email: [email protected]
Physical Address: 50 Natoma Street, Folsom, CA 95630 Hours: Monday–Friday, 8:00 a.m. – 5:00 p.m.
Have your account number and recent bill ready when contacting support.
FAQs
How do I pay my City of Folsom utilities bill without creating an account? Use the one-time payment option in the online portal on the Utility Billing page at https://www.folsom.ca.us/government/finance/utility-billing. No registration is required.
What phone number do I call to pay my Folsom utility bill? Call 916-461-6101 and select option 3. The line is available 24/7 for payments by card or e-check.
Where can I pay my City of Folsom utilities bill in person? Visit City Hall at 50 Natoma Street, Folsom, CA 95630 (Monday–Friday, 8:00 a.m.–5:00 p.m.). A red drop box is available outside for checks after hours.
What is the mailing address for Folsom utility payments? Use P.O. Box 51046, Los Angeles, CA 90051-5346 with your coupon, or mail to Service Billing, 50 Natoma Street, Folsom, CA 95630 without a coupon.
Does the City of Folsom charge fees for payments? Yes. Credit and debit card payments (online, phone, or in-person) include a 3.1% convenience fee effective August 1, 2024. Cash, check, and e-check options generally have lower or no extra fees.
How do I set up automatic payments? Enroll through the online portal or contact Utility Billing at 916-461-6101 for assistance.
What should I do if I cannot pay on time? Call 916-461-6101 immediately to discuss options and avoid late fees or service impacts.
