The Springfield Water and Sewer Commission (SWSC) in Massachusetts provides multiple convenient and secure ways to pay your water and sewer bills. Options include instant online payments with guest pay, phone payments, mail, cash at retail locations via barcode, text payments, and easy AutoPay setup. Customers facing financial difficulty can access payment arrangements and assistance programs. This guide delivers the most current, accurate information directly from the official SWSC website.
To pay your Springfield water or sewer bill quickly and securely or explore all options, visit the official How to Pay Your Bill page at https://waterandsewer.org/residential/how-to-pay-your-bill/ or make a direct one-time guest payment at the secure Paymentus portal https://ipn.paymentus.com/cp/swsc.
- How to Pay Your Bill page: This is the primary official resource with complete details on every payment method, step-by-step instructions for the Customer Portal and AutoPay, warnings for delinquent accounts, and links to assistance programs. It also covers text and cash payment setup.
- Paymentus Customer Portal: Use this for instant guest/one-time payments without registration (enter account number from your bill), account setup, AutoPay enrollment, paperless billing, text payments, and cash barcode generation for retail locations. Payments post quickly with confirmation.
Online Payments via Paymentus Portal (Guest Pay Available)
The primary method is through the secure Paymentus Customer Portal at https://ipn.paymentus.com/cp/swsc.
Guest / One-Time Payment: No registration required. Select “Make One Time Payment,” enter your account number from the paper bill, and complete payment in three easy steps. Accepted methods include Visa, Mastercard, Discover, electronic check (ACH), PayPal, PayPal Credit, and Venmo.
Full Account Features (recommended for recurring use): Register or log in to set up AutoPay, view billing history, enable paperless billing, manage preferences, and access $Cash or Pay by Text options.
Key benefits: Fast processing (typically next business day if paid before midnight), secure platform, and no convenience fees disclosed for standard transactions through the official portal. Step-by-step signup instructions for the portal and AutoPay are available on the SWSC website.
Pay by Phone
Call 844-794-4977 to make payments by phone. This option supports credit/debit cards and other methods. The system is convenient for quick payments during business hours or as directed.
For delinquent accounts or Final Notice and Demand situations, call the dedicated billing line 413-452-1393 instead. Payments for shutoff notices must be made by major credit card (Visa, Mastercard debit/credit, or Discover).
Pay by Mail
Mail your check or money order (payable to Springfield Water and Sewer Commission) along with the payment stub and your account number written on the check to:
Springfield Water and Sewer Commission P.O. Box 3688 Springfield, MA 01101-3688
Payments by mail typically take 3–5 days to process. Always include the remittance stub for accurate posting.
Pay by Cash or Text (Retail & Mobile Options)
Pay by Cash at Retail Locations: Log into the Customer Portal at https://ipn.paymentus.com/cp/swsc, select the $Cash option, choose a participating location (Walgreens, CVS, or Dollar General), and generate a barcode. Bring the barcode to the store checkout, inform the cashier of the payment amount, and they will scan it to complete the transaction. This provides a convenient cash option without visiting an office.
Pay by Text: In the Customer Portal, toggle Paperless billing to “Yes” and select “Pay By Text” to enable receiving and paying bills via text message.
These modern options add flexibility for customers who prefer not to use traditional mail or online accounts.
AutoPay Setup
Enroll in AutoPay through the Paymentus Customer Portal at https://ipn.paymentus.com/cp/swsc. Once set up, your bill will be automatically paid from your chosen payment method (bank account or card) on the due date. This helps avoid late fees and ensures consistent payments. Detailed step-by-step instructions are provided on the official SWSC How to Pay Your Bill page.
Payments for Delinquent Accounts or Shutoff Notices
If you have received a Final Notice and Demand for water shutoff:
- Do not pay online or by mail.
- Call 413-452-1393 immediately.
- Payment must be made by major credit card (Visa, Mastercard debit/credit, or Discover).
Late fees are assessed at 12% APR on overdue balances. Properties may face posting of notices and potential shutoff after 60 days past the billing date if unpaid. Contact customer service promptly to discuss options.
Customer Assistance Programs and Bill Relief
The Springfield Water and Sewer Commission offers several programs to help eligible customers:
Payment Arrangements/Plans: Available for customers facing temporary difficulty. Call early (before the bill is past due) at 413-452-1393 or submit a written request. Accounts with recent plan defaults or those already shut off may not qualify. Submit forms to P.O. Box 995, Springfield, MA 01101 or email [email protected].
Senior Homeowner Discount: Homeowners aged 68 and older (owner-occupied, single-family residential) may receive a billing allowance of $144 per year ($12 per month) on the water portion of the bill. Apply with the Discount Programs Application form and proof of age/ID.
Disabled Homeowner and Disabled Veteran Discounts: Similar $144/year allowance for eligible owner-occupied single-family homeowners. Use the same application form with required documentation.
Non-Beneficial Use Allowance (Leak Abatement): Up to $500 relief for excess usage due to a qualifying home plumbing leak or faulty fixture (residential 1-3 units). Must contact customer service at 413-452-1300 before the delinquent date, provide proof of leak and repair within 30 days, and meet other conditions (eligible once every 5 years).
Customer Assistance Program (CAP): One-time annual account credit equal to 25% of the annual bill (up to $295) for low-income single-family homeowners. Reapply annually.
How to Apply for Assistance: Download forms from the Customer Assistance Programs page, submit required documentation to P.O. Box 995, Springfield, MA 01101 or email [email protected]. View helpful webinars (English and Spanish) on the website for more details. Additional support is available through Mass 211 (dial 211 or visit mass211.org).
Note: Commission employees never collect payments at your property. Report any suspicious activity to local police.
Contact Springfield Water and Sewer Commission
Administration/Billing Office Hours: Monday–Friday, 8:00 a.m. – 5:00 p.m. General Inquiries: 413-452-1300 or [email protected] Billing Questions/Disputes: 413-452-1393 or [email protected] Emergencies (24/7): 413-310-3501 Physical Addresses (offices generally closed to the public; call or use online services):
- Administration/Billing: 250 M Street Extension (Bondi’s Island), Agawam, MA 01001
- Operations Center: 71 Colton Street, Springfield, MA 01109
Mailing Addresses:
- Payments: P.O. Box 3688, Springfield, MA 01101-3688
- Assistance/Forms: P.O. Box 995, Springfield, MA 01101
Website: waterandsewer.org (includes forms, rules, sample bills, and assistance details)
Frequently Asked Questions
How do I make a quick guest payment without registering?
Visit the Paymentus portal at https://ipn.paymentus.com/cp/swsc and select “Make One Time Payment.” Enter your account number from the paper bill—no account creation needed. Pay with card, electronic check, PayPal, or Venmo.
Can I pay my bill with cash?
Yes. Log into the Customer Portal, select the $Cash option, generate a barcode for a participating Walgreens, CVS, or Dollar General location, and pay at the register. The cashier scans the barcode to complete the transaction.
How do I set up AutoPay or paperless billing?
Register or log in at https://ipn.paymentus.com/cp/swsc. From the portal, enroll in AutoPay and toggle Paperless billing to “Yes.” You can also enable Pay by Text in the same area. Detailed instructions are on the SWSC website.
What should I do if I receive a shutoff notice?
Do not pay online or by mail. Call 413-452-1393 immediately and pay by major credit card (Visa, Mastercard debit/credit, or Discover) to avoid or resolve the shutoff.
Are there assistance programs if I’m having trouble paying?
Yes. The Commission offers payment arrangements, senior/disabled homeowner discounts ($144/year), leak abatements (up to $500), and a low-income Customer Assistance Program (up to $295 credit). Contact 413-452-1393 or submit forms to P.O. Box 995, Springfield, MA 01101 or [email protected]. Apply early and view the assistance webinars on the website.
Where do I mail my payment?
Send checks or money orders with the payment stub to P.O. Box 3688, Springfield, MA 01101-3688. Write your account number on the check.
What are the office hours and main contact numbers?
Administration and billing hours are Monday–Friday, 8 a.m.–5 p.m. General inquiries: 413-452-1300. Billing questions: 413-452-1393. Emergencies: 413-310-3501.
