South Kentucky RECC (Rural Electric Cooperative Corporation) delivers reliable electric service to members across southern Kentucky. Paying your monthly bill on time helps avoid late fees, protects your credit, and prevents service interruptions. The cooperative provides multiple secure options, including fast automated phone payments, 24/7 payment kiosks, full online account management through SmartHub, convenient in-person drive-thru and night deposits at local offices, cash or check payments at Citizens National Bank branches, VanillaDirect retail payments, and traditional mail.
- To manage your account and pay your bill securely online, access the official SmartHub portal at https://skrecc.smarthub.coop/.
- For complete and up-to-date details on every payment method, office locations, hours, and current options, visit the official Payment Options page at https://www.skrecc.com/payment-options.
Pay by Phone – IVR Automated System (No Online Account Required)
South Kentucky RECC offers a convenient 24/7 Interactive Voice Response (IVR) system for credit card or e-check payments. This automated option requires no internet access or full account registration.
How to pay by phone:
- Call your local South Kentucky RECC office or the main number (800) 264-5112.
- Press 5 to access the automated customer service system.
- Press 3 to pay your bill by credit card or e-check.
- Follow the prompts and have your account number ready.
Payments process promptly through this system, which is available 365 days a year. This is one of the quickest methods when you need to pay immediately without going online.
Pay Online with SmartHub Portal and Mobile App
Register or log in to the secure SmartHub portal for full account management. Features include viewing current and past bills, making one-time or scheduled payments, enrolling in Auto Pay, setting up paperless billing, and accessing usage details and alerts.
Registration steps:
- Go to https://skrecc.smarthub.coop/
- Use your South Kentucky RECC account number and personal information from your bill to create an account
- Set up secure login credentials
The free SmartHub mobile app (available on iOS App Store and Google Play) provides the same features on the go. Once registered, you can store payment methods and manage everything from any device with internet access.
Pay In Person – Offices, Drive-Thru, 24/7 Kiosks, and Night Deposits
South Kentucky RECC maintains five district offices with drive-thru windows for assisted payments during business hours. Most locations also offer 24/7 payment kiosks (except Somerset during construction) and after-hours night deposit drops.
Pulaski County (Somerset area) Address: 4150 S Highway 27, Somerset, KY 42501 (rear entrance inside Somerset Mall) Hours: Monday–Friday, 8:00 a.m. – 4:30 p.m. ET Notes: Kiosk currently unavailable during new Headquarters construction. Secure drop box available. Night deposit unavailable at this location.
Clinton County Address: 715 Snow Road, Albany, KY 42602 Hours: Monday–Friday, 7:00 a.m. – 4:00 p.m. CT (closed 11:00 a.m.–12:00 p.m. for lunch) Notes: 24/7 kiosk available. Night deposit drop available after hours.
Wayne County Address: 780 North Main, Monticello, KY 42633 Hours: Monday–Friday, 7:30 a.m. – 4:30 p.m. ET Notes: 24/7 kiosk available. Night deposit drop available after hours.
Russell County Address: 2405 North Main Street, Jamestown, KY 42629 Hours: Monday–Friday, 7:00 a.m. – 4:00 p.m. CT (closed 11:00 a.m.–12:00 p.m. for lunch) Notes: 24/7 kiosk available. Night deposit drop available after hours.
McCreary County Address: 51 Center Avenue, Whitley City, KY 42653 Hours: Monday–Friday, 7:30 a.m. – 4:30 p.m. ET (closed 11:00 a.m.–12:00 p.m. for lunch) Notes: 24/7 kiosk available. Night deposit drop available after hours.
Kiosks accept most payment forms except Discover and American Express. Bring your bill or account number (available in SmartHub). Payments post in real time with a receipt. Drive-thru windows provide assisted service during business hours.
Pay at Citizens National Bank Branches
Effective May 20, 2025, all Citizens National Bank branches accept South Kentucky RECC payments.
Accepted methods: Cash or check only (no debit or credit cards). Bring your bill or show your account number via the SmartHub app. Payments are accepted through the due date on your bill. For prepaid accounts, processing takes at least 24 hours and same-day reconnection is not available—use SmartHub for real-time payments if service is disconnected.
Pay with VanillaDirect at Retail Locations
Use the barcode on your bill (or generated in SmartHub) to pay at participating retailers through VanillaDirect. A convenience fee may apply. Visit https://pay.vanilladirect.com/ for the retailer locator and instructions. This provides an additional in-store cash or card option with extended hours.
Pay by Mail
Mail your check or money order (payable to South Kentucky RECC) to:
South Kentucky RECC P.O. Box 910 Somerset, KY 42502
Include your account number on the check. Allow 7–10 business days for delivery and processing. Use this address for all mailed payments.
Set Up Automatic Payments (Auto Pay)
Enroll in Auto Pay through the SmartHub portal or by contacting customer service. Your bill amount is automatically drafted from your checking or savings account each month. You will still receive a monthly statement showing usage and details. This free option helps prevent late fees and missed payments.
Important Billing Information
Bills are issued monthly with a clear due date. Late payments may result in fees or service disconnection. Contact South Kentucky RECC promptly if you anticipate difficulty paying. Keep your account number readily available for all payment methods. The cooperative offers assistance programs for eligible members—ask a representative for current details.
Customer Service and Contact Information
Main Phone / Outage Reporting: (800) 264-5112 (press #1 for outages) Emergency Dispatch: (800) 264-5112 Email: [email protected]
Mailing Address: P.O. Box 910, Somerset, KY 42502
Have your account number and recent bill ready when contacting support. Local office phone numbers are listed on the Offices & Hours page.
FAQs
How do I pay my South Kentucky RECC bill by phone? Call (800) 264-5112, press 5 for the automated system, then press 3 to pay by credit card or e-check. The IVR system is available 24/7.
Is there a guest pay option without registering? Yes. Use the automated phone IVR system or 24/7 payment kiosks at most offices (no full online registration required). VanillaDirect retail payments also work with your bill barcode.
Where can I pay my South Kentucky RECC bill in person 24/7? Use the payment kiosks at Clinton, Wayne, Russell, and McCreary County offices (Somerset kiosk unavailable during construction). Night deposit drops are also available after hours at these locations.
What is the address for the Somerset office? The Pulaski County service center is now located at 4150 S Highway 27 (rear entrance inside Somerset Mall), Somerset, KY 42501. Hours are Monday–Friday, 8:00 a.m.–4:30 p.m. ET.
Can I pay at Citizens National Bank? Yes. All branches accept cash or check payments. Bring your bill or account number from SmartHub.
How do I set up automatic payments? Log into the SmartHub portal at https://skrecc.smarthub.coop/ and enroll in Auto Pay, or contact customer service for assistance.
Where do I mail my South Kentucky RECC payment? Send payments to P.O. Box 910, Somerset, KY 42502. Include your account number on the check.
Does South Kentucky RECC offer paperless billing? Yes. Enroll through the SmartHub portal after registration.
What should I do if I cannot pay on time? Call (800) 264-5112 immediately to discuss payment arrangements or assistance programs.
