PECO Bill Pay: Online, Phone & Auto Pay

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PECO Energy Company, an Exelon subsidiary, delivers electricity and natural gas to more than 1.7 million customers across southeastern Pennsylvania, including Philadelphia and its suburbs. Timely payment of your PECO bill is essential to prevent late fees, service interruptions, higher reconnection charges, or negative credit reporting.

PECO strongly recommends using only its official channels to ensure payments post quickly and securely. The company is not affiliated with third-party bill-pay services such as Doxo, and using them may result in extra fees, processing delays, or errors. All methods below are verified official options.

1. Pay Online (Fastest & Most Recommended)

The official My Account portal at peco.com provides the most convenient, secure, and fee-efficient way to pay your bill 24/7.

How to pay:

  • Visit https://www.peco.com/MyAccount and sign in, or use Guest Pay (no registration required) at secure.peco.com/payments/payonline/guest.
  • Accepted methods: bank account (ACH/eCheck – usually lowest or no fee) or credit/debit card (Visa, MasterCard, Discover, American Express).
  • View current balance, payment history, usage data, and upcoming bills.

Key benefits: Payments typically post the same or next business day. You can schedule future payments or enroll in AutoPay directly in the portal. This method is faster and more secure than any third-party processor.

2. Pay with the PECO Mobile App

Download the free official PECO app (available on iOS App Store and Google Play) for on-the-go management.

  • Pay your bill, report outages, check usage, and receive real-time notifications.
  • Supports the same secure payment options as the website. The app provides full My Account functionality, making it ideal for busy households.

3. Pay by Phone (24/7 Availability)

For customers who prefer telephone service:

  • Automated payment line: 1-877-432-9384 (available 24 hours a day, 7 days a week).
  • Customer Service: 1-800-494-4000 (representatives available Monday–Friday during business hours for complex inquiries).

Have your 10- or 12-digit account number ready. Bank-account payments are preferred; credit/debit card payments may incur a convenience fee (disclosed before confirmation). This is PECO’s official interactive voice response system.

4. Pay by Mail

Traditional mailed payments remain free of convenience fees when using a check or money order (cash is not accepted).

Mailing address: PECO Energy P.O. Box 37629 Philadelphia, PA 19101-0629

Include the payment stub from your bill or clearly write your full account number on the check. Allow 7–10 business days for delivery and posting to ensure the payment reaches your account by the due date.

5. Pay In Person at Authorized Locations

PECO maintains a network of authorized walk-in payment locations throughout its service territory.

How to find a location:

Payments made in person are typically credited the same or next business day. This option is useful for cash or check payments when online access is unavailable.

6. Automatic Payments (AutoPay) & Flexible Billing Options

Enroll in AutoPay through My Account to automatically deduct your bill from a bank account on the due date. This eliminates missed payments and late fees.

Additional options include:

  • Budget Billing – Spread seasonal energy costs into equal monthly payments for predictability.
  • Paperless eBill – Receive bills and notifications by email (residential and commercial versions available).
  • Choose Your Payment Due Date – Residential customers can adjust their due date twice per 12-month period.

These tools are accessible after logging into My Account.

7. Payment Arrangements & Assistance Programs

If you face financial hardship, PECO offers flexible solutions:

  • Payment Arrangements – Qualified residential customers (account balance under $3,000, no active bankruptcy) may set up extended plans based on household income—up to 60 months in some cases. Apply via My Account or by calling 1-800-494-4000.
  • Customer Assistance Program (CAP) – For households at or below 150% of federal poverty level; provides a reduced, income-based monthly payment.
  • Customer Relief Fund – One-time grants (expanded in 2026) for overdue balances up to $2,500 for eligible households (150–300% FPL).
  • Matching Energy Assistance Fund (MEAF) and Low-Income Home Energy Assistance Program (LIHEAP) – Additional state and federal support.

Contact PECO immediately before your due date to discuss options and avoid disconnection.

Important 2026 Security & Policy Notes

  • Always use official PECO channels (peco.com domains and listed phone numbers) to avoid scams.
  • PECO never requests payment via gift cards, wire transfers, or cryptocurrency.
  • For gas leaks or electrical emergencies: Call 1-800-841-4141 (24/7) first, then follow safety instructions.
  • Late payments may trigger fees and possible service shutoff after proper notice.

Customer Service Summary

  • General billing & payments: 1-800-494-4000
  • Automated payments: 1-877-432-9384
  • Emergencies (gas/electric): 1-800-841-4141
  • Hearing impaired: Use relay services or visit peco.com/support.

Frequently Asked Questions (FAQs)

1. What is the official website to pay my PECO bill? Use My Account at peco.com or the secure guest pay portal at secure.peco.com/payments/payonline/guest.

2. Can I pay without creating a My Account? Yes—Guest Pay allows one-time payments with no registration.

3. Are there fees for credit/debit card payments? Convenience fees may apply for card payments (disclosed at checkout). Bank account payments usually have the lowest or no additional cost.

4. What is the mailing address for PECO payments? PECO Energy, P.O. Box 37629, Philadelphia, PA 19101-0629.

5. How do I find an in-person payment location? Enter your ZIP code in the official locator at secure.peco.com/MyAccount/MyBillUsage/Pages/Payinperson.aspx. Service fees apply at most locations.

6. What phone number is used for automated bill payments? Call 1-877-432-9384 (24/7).

7. How do I enroll in AutoPay or Budget Billing? Log into My Account and select the appropriate options under Billing or Payment settings.

8. What assistance is available if I cannot pay my full bill? Contact PECO at 1-800-494-4000 to discuss payment arrangements, CAP, or relief fund eligibility.

9. How quickly do online payments post? Most electronic payments post the same or next business day.

10. Is the PECO mobile app official? Yes—download from the App Store or Google Play for secure payments and account management.

11. Can I change my payment due date? Yes, residential customers may adjust it twice every 12 months through My Account.

12. What should I do in case of a gas leak or power outage? Leave the area immediately if you smell gas, then call 1-800-841-4141. For outages, use the app or website outage map.

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