NC Quick Pass is North Carolina’s electronic toll collection system, offering the most convenient way to pay tolls on the state’s express lanes and toll roads. Operated by NCDOT, an NC Quick Pass account saves customers money through discounted toll rates.
| Official Link | Description |
| NC Quick Pass Official Website and Payment Portal | The main portal for managing your account, purchasing transponders, setting up automatic replenishment, and securely paying unpaid toll invoices (Pay-by-Plate). |
| NC Quick Pass Pay Unpaid Tolls | Direct link to the service used by non-account holders to pay an invoice received by mail (Pay-by-Plate). |
I. Payment Options for NC Quick Pass
Whether you are an account holder or paying a one-time invoice, NC Quick Pass provides multiple convenient ways to submit payment.
1. Account Payments (For NC Quick Pass Transponder Holders)
To ensure the lowest toll rates, maintain a positive balance in your NC Quick Pass account.
- Online: Log in to your account at NCQuickPass.com. You can make a one-time payment or set up Auto-Replenishment.
- Auto-Replenishment: Recommended method. Your account is automatically debited from your payment source (credit card or bank account) whenever the balance drops below your chosen threshold.
- Accepted Methods: Credit/Debit Card (Visa, MasterCard, Discover, Amex) and bank account (ACH/eCheck).
2. Pay-by-Plate or Toll Invoice Payments (For Non-Account Holders)
If you use a North Carolina toll facility without a transponder, a toll invoice will be mailed to the registered owner of the vehicle.
- Online: Go to the “Pay Tolls” section on the homepage. You will need your license plate number and the toll invoice number (found on the statement).
- Phone: Call the Customer Service Center toll-free at 1-877-782-4836. Payments can be made via credit card or ACH.
- Mail: Send a check or money order, ensuring the Toll Invoice Number and License Plate Number are written clearly. Mail to the address listed on your toll invoice.
- In-Person: Visit the NC Quick Pass Customer Service Center (7742 Brier Creek Parkway, Raleigh, NC 27617) or check the website for approved retail locations.
II. Frequently Asked Questions (FAQs)
These questions and answers are structured to address key customer questions and optimize search visibility.
Q: What is the difference between an NC Quick Pass Account and Pay-by-Plate?
- A: NC Quick Pass Account: Uses a transponder (tag) that results in the lowest possible toll rate (discounted rate). Requires a pre-funded account balance.
- Pay-by-Plate: Incurs the highest toll rate plus an administrative fee (e.g., $3.00) for processing the mailed invoice. You only pay after you receive the bill.
Q: Where can I use my NC Quick Pass transponder?
- A: NC Quick Pass is interoperable across several states:
- North Carolina (all toll roads).
- Florida (SunPass and E-PASS facilities).
- Georgia (Peach Pass facilities).
- E-ZPass Network: You must purchase an E-ZPass compatible transponder from NC Quick Pass to travel in states within the E-ZPass network (e.g., Virginia, New York, etc.).
Q: What happens if I fail to pay a toll invoice?
- A: Failure to pay a toll invoice within 30 days results in escalating fees and penalties:
- Late Fees: Additional fees are assessed to the original amount.
- Vehicle Registration Hold: Eventually, outstanding tolls and fees can lead to the suspension of your vehicle’s registration through the North Carolina DMV.
Q: What is the minimum balance required for my NC Quick Pass account?
- A: When opening an account, the minimum initial payment is generally $20.00.
- For Auto-Replenishment, the replenishment amount is based on your average monthly usage but typically maintains a minimum balance equal to $20.00 or two months’ average tolls.
Q: Are there different types of NC Quick Pass transponders?
- A:Yes. NC Quick Pass offers two main types:
- Sticker Transponder: Free to open an account; works in NC, FL, and GA.
- Hard-Case Transponder (E-ZPass compatible): Allows travel throughout the entire E-ZPass network (including states like VA, PA, NJ, etc.). This transponder usually has a small purchase fee (e.g., $10).