Pay your City of Kingsport utility (water/sewer) bill online with Click2Gov, by phone, by mail, at City Hall, or at the drive‑thru kiosk and night deposit box.
Pay Kingsport utility bill online (Click2Gov portal)
Pay Kingsport water (utility) bill from city website
Online Bill Pay – Click2Gov Portal
The City of Kingsport uses the Click2Gov Utility Billing portal so customers can view their account and pay online with a credit or debit card through a secure website. Registered customers may review charges, consumption, and payment history, and can also enroll in ACH Monthly Bank Draft directly in the portal.
Login to Pay & Create New User
To pay online or see your account details, log in to Click2Gov with your utility account credentials.
- If you do not have a username and password, click “Create New User” on the Click2Gov site and follow the instructions to register.
- You must enter the account number located on your utility bill to access your account.
A 3.00 USD convenience fee is added to all credit and debit card payments made through this site.
Pay by Phone
Kingsport utility customers can also pay their bills or get account help over the phone.
- Utility customer service / phone payments: 423‑343‑9860 (Monday–Friday, 8:00 a.m. – 5:00 p.m.)
- In some updates, customers are instructed that if online payment portals are unavailable, they can pay utility bills with a credit card by calling 423‑245‑1019.
For water service questions and general water/sewer billing issues, many resources also list 423‑229‑9416 as a main customer service line.
In‑Person, Kiosk & Drop Box Payments
Kingsport offers several in‑person and drive‑thru options to pay your utility bill.
- City Hall customer service center:
415 Broad Street, Suite 121
Kingsport, TN 37660
Hours: Monday–Friday, 8:00 a.m. – 5:00 p.m. - Payment kiosk (JACK kiosk): Located in the first drive‑thru lane at City Hall, allows payments by credit card without going inside.
- Night deposit box: Located in the second drive‑thru lane at City Hall for after‑hours payments by check or money order.
Customers can also pay in person at the 109 Clay Street location referenced when the city moved in‑person payments from the Justice Center.
Pay by Mail & Pay in Store
Kingsport allows mail‑in payments and also mentions bank drive‑thru options.
- Mail utilities only:
P.O. Box 880
Kingsport, TN 37662 - Mail any city payment:
225 W. Center Street
Kingsport, TN 37660
The city has advised that customers may also pay in person at First Horizon Bank drive‑thru, offering a bank‑based “pay in store” option for utilities. Additionally, third‑party services like doxo allow all‑in‑one bill pay to City of Kingsport using bank accounts, credit/debit cards, or Apple Pay via web or mobile app.
Auto Draft & Billing Options
Kingsport’s Click2Gov system supports ACH Monthly Bank Draft, a form of AutoPay for utility bills.
- Registered users can enroll in monthly bank draft within Click2Gov so utility bills are debited automatically from their bank account each cycle.
- Bills are read and processed monthly; billing runs occur five times per month based on location, so different areas have different due dates.
Auto bank draft helps avoid missed payments and reduces the risk of late fees and service interruption.
Contact & Customer Service
Kingsport provides multiple contact points for utility questions and service issues.
- Customer Service Center (utilities & billing): 423‑343‑9860, 415 Broad Street, Suite 121, Kingsport, TN 37660
- Main water/utility customer service: 423‑229‑9416, 225 W. Center Street, Kingsport, TN 37660
- Email (general customer support): [email protected]
For water, sewer, or stormwater emergencies, customers should call 423‑229‑9416 (M–F 8 a.m.–5 p.m.) or 423‑246‑9111 after hours.
Fees, Late Payments & Assistance
Kingsport utility payments by credit or debit card include a 3.00 USD convenience fee when made through the Click2Gov online portal.
- Bills are processed monthly based on meter reads, and each billing area has its own due date; late payments may incur late fees or disconnection, so the city encourages timely payment or contact with customer service if you need help.
- Editorial and assistance resources note that utility bill payment assistance is available through agencies like UETHDA for qualifying customers who are behind on water bills.
Customers experiencing financial hardship should contact customer service or regional assistance agencies as early as possible to explore available options.
FAQs About Kingsport Utility Bill Pay
How do I pay my Kingsport utility bill online?
You can pay online through the Click2Gov Utility Billing portal, where you log in with your account, view charges and usage, and pay by credit or debit card. A 3.00 USD convenience fee applies to card payments made on this site.
Can I set up automatic bank draft for my Kingsport bill?
Yes, registered Click2Gov users can enroll in ACH Monthly Bank Draft, which automatically drafts your bank account each month for the amount due on your utility bill. This helps you avoid missed payments and late fees.
What phone number do I call to pay or get help with my Kingsport utility bill?
For billing questions or phone payment help, call the Customer Service Center at 423‑343‑9860 during weekday business hours. Many water‑service resources also list 423‑229‑9416 as a main customer service number for water and sewer inquiries.
Where can I pay my Kingsport water bill in person?
You can pay in person at City Hall, 415 Broad Street, Kingsport, TN 37660, at the payment kiosk and night deposit box in the City Hall drive‑thru lanes, or at the 109 Clay Street location referenced for in‑person payments. First Horizon Bank’s drive‑thru has also been listed as an additional in‑person payment location for city utilities.
Are there any fees or assistance programs for Kingsport utility customers?
Credit and debit card payments on Click2Gov have a 3.00 USD convenience fee per transaction. Customers who need help paying their water bill can seek utility bill payment assistance through organizations such as UETHDA and should contact customer service or local agencies to learn about available programs.