The Florida Governmental Utility Authority (FGUA) provides water and wastewater services across multiple counties in Florida. Paying your FGUA bill online is simple once you locate the correct portal for your service area.
- For the most accurate and up-to-date payment instructions tailored to your location, visit the official FGUA Payment Options page at https://www.fgua.com/customers/payment-options/.
- This page directs you to the right online system based on your zip code. For complete contact details, office locations, and assistance with past-due payments, use the FGUA Contact Us page at https://www.fgua.com/support-center/contact-us/.
Pay Online (Quick Account Setup by Service Area)
FGUA offers online bill pay through area-specific portals. Payments are accepted with Visa, Mastercard, or Discover credit cards. New customers can quickly create an account after entering their information.
How to pay online:
- Go to https://www.fgua.com/customers/payment-options/.
- Enter the zip code where you receive service (for certain zips like 34652, 34653, or 34691, enter the street name instead).
- You will be directed to the correct portal (examples include Nassau, Flagler, Pasco, Lehigh Acres, or others).
- Log in or create an account to view statements and make payments.
Important notes:
- Online bill pay is unavailable every Tuesday and Thursday from 5:00 a.m. to 7:00 a.m. Eastern Time for maintenance.
- Use an updated web browser for security and compatibility.
- This is the primary method for most customers and allows viewing billing history and statements.
Pay by Phone (24/7 Automated System)
Make secure payments anytime using the automated telephone system.
Phone number: 1-855-396-1256 (available 24 hours a day, 7 days a week).
Accepted methods include Visa, Mastercard, Discover, debit cards, and electronic checks for current bills. You will need an active account. For past-due balances or final notices, contact your local customer service office directly instead of using the automated system.
Pay by Mail
Send your payment by check or money order (do not send cash) to the Cape Coral billing center. The specific P.O. Box number varies by service area—always check the top of your billing statement for the exact address.
General mailing address format: Florida Governmental Utility Authority P.O. Box [specific number from your bill] Cape Coral, FL 33915
For initial deposits or final disconnection balances, mail to your local customer service office instead.
Pay In Person at Customer Service Offices or Partner Locations
Visit one of FGUA’s local customer service offices during business hours (typically Monday–Friday, 8:00 a.m. – 5:00 p.m.). Payments are also accepted at authorized partner locations such as Western Union agents statewide and Amscot locations in Central Florida (availability varies by county—confirm with FGUA for your area).
Key Customer Service Office Locations:
- Lady Lake (All Other Counties): 510 Hwy 466, Suite 104-A, Lady Lake, FL 32159 | Phone: (877) 657-8889 or (352) 633-9700 | Fax: (352) 633-9183
- North Fort Myers (Hardee & Lee Counties): 9841 Bernwood Place Drive, Suite 120, Fort Myers, FL 33966 | Phone: (239) 543-1005 | Fax: (239) 543-2226
- Lehigh Acres (Lee County): Phone: (239) 368-1615 | Fax: (239) 368-7486
- New Port Richey (Pasco County): 6915 Perrine Ranch Road, New Port Richey, FL 34655 | Phone: (727) 372-0115 | Fax: (727) 372-2677
- Fernandina Beach (Nassau County): 5185 S. Fletcher Avenue, Unit 5, Fernandina Beach, FL 32034 | Phone: (904) 601-2161 | Fax: (904) 601-2168
- Flagler County: Phone: (904) 990-1441
For past-due or final notice payments, visit or call your local office directly.
Set Up E-Z Pay (Automatic Bank Draft)
Enroll in the free E-Z Pay program for automatic monthly deductions from your checking account. Forms are available on the FGUA website or at local offices. Mail the completed application with a voided check to your local customer service office. You can cancel anytime, and you will still receive monthly statements.
Additional Notes on Payments and Service
FGUA serves multiple distinct systems across Florida (such as Nassau, Flagler, Pasco, Lehigh Acres, and others), so always use your specific zip code or street to access the correct online portal and mailing address. For emergencies or service interruptions outside business hours, call your local office—answering services connect you to on-call technicians.
Financial assistance programs may be available for qualifying customers. Check the FGUA website or contact your local office for current options.
Contact FGUA Customer Service
Use the phone numbers and addresses listed above for your specific county or service area. General inquiries can also be submitted via the online contact form on https://www.fgua.com/support-center/contact-us/ (responses within two business days). Do not use the form for after-hours emergencies or outages—call your local office instead.
Main general correspondence address (legal/official business): Florida Governmental Utility Authority c/o Accenture 9400 Southpark Center Loop, Suite 400 Orlando, FL 32819
Frequently Asked Questions
How do I find the correct online portal for my FGUA bill?
Visit https://www.fgua.com/customers/payment-options/ and enter your service zip code (or street name for certain areas). You will be directed to the right system for your location, such as Nassau, Flagler, or Lehigh Acres portals.
What is the phone number for automated FGUA bill payments?
Call 1-855-396-1256 anytime (24/7). This automated system accepts Visa, Mastercard, Discover, debit cards, and electronic checks for current bills. Contact your local office for past-due payments.
Where do I mail my FGUA payment?
Send checks or money orders to the P.O. Box listed on your billing statement (format: Florida Governmental Utility Authority, P.O. Box [number], Cape Coral, FL 33915). Use your local customer service office address for deposits or final bills.
Can I pay in person, and what are the office hours?
Yes. Visit your local FGUA customer service office Monday–Friday, 8:00 a.m.–5:00 p.m. Locations include Lady Lake (510 Hwy 466, Suite 104-A), North Fort Myers, New Port Richey, Fernandina Beach, and others. Payments are also accepted at Western Union and select Amscot locations.
How do I set up automatic payments with FGUA?
Enroll in the free E-Z Pay program by completing the application form (available online or at offices) and mailing it with a voided check to your local customer service office. Deductions occur automatically from your checking account each month.
What should I do for past-due or final notice bills?
Do not use the automated phone system. Contact your local customer service office directly using the phone numbers listed for your county or area.
Is there maintenance downtime for online payments?
Yes. The online bill pay system is unavailable every Tuesday and Thursday from 5:00 a.m. to 7:00 a.m. Eastern Time for scheduled maintenance.
