The City of Topeka Utilities Department provides essential water, wastewater (sewer), and stormwater services to residents and businesses within Topeka, Kansas city limits. Your monthly utility bill combines these services (and may include Shawnee County solid waste in some cases), making timely payment critical to avoid late fees, service disconnection, or additional charges.
All payment methods listed below are official channels. The City strongly recommends using free or low-cost options such as bank account payments whenever possible. Credit/debit card payments through the authorized portal incur convenience fees.
1. Pay Online (Fastest & Most Recommended)
The City of Topeka’s official Customer Payment Portal, powered by Paymentus, is the primary and most convenient way to pay your water/utility bill.
How to pay:
- Visit the City of Topeka Customer Payment Portal : https://ipn2.paymentus.com/cp/ct01
- Enter your account number (found on your bill) or pay as a guest for one-time payments.
- Use a Visa, MasterCard, or Discover credit/debit card, or pay directly from your checking account (eCheck).
- Create a free online account to view bills, set up Auto-Pay, enable Pay by Text, receive payment reminders, and manage your account.
Key benefits:
- Payments are secure and typically post within 1–2 business days.
- No login required for one-time guest payments.
- Schedule future payments or recurring Auto-Pay to avoid missed due dates.
- If your account is past due or disconnected, contact Customer Service at 785-368-3111 before attempting online payment.
This method is available 24/7 and replaces any older links referenced on third-party sites.
2. Pay by Phone (24/7 Automated Service)
For quick payments without internet access:
How to pay:
- Call the automated payment line at 785-368-3111 and select option 2 (“make a payment”).
- Pay using a debit/credit card (Visa, MasterCard, or Discover) or your checking account information.
The system is fully automated and available 24 hours a day, 7 days a week. Have your account number and payment details ready. Convenience fees apply for card payments; bank account payments are generally lower-cost.
3. Pay by Mail
Traditional mailed payments are still accepted and incur no convenience fees when using a check or money order.
Mailing address: City of Topeka Utilities Dept. P.O. Box 957904 St. Louis, MO 63195-7904
Include the payment coupon from your bill (or clearly write your 10-digit account number on the check). Allow sufficient time for postal delivery to ensure payment posts by the due date. Do not send cash.
4. Pay In Person
The City offers convenient walk-in options:
- City Express – Walk-in Center 620 SE Madison St. Topeka, KS Hours: Monday–Friday, 8:00 AM – 5:00 PM (closed weekends and city holidays).
- Authorized Payment Locations (cash payments accepted – bring your bill stub or account number):LocationAddressNotesKansas Furniture Mart4547 S Topeka Blvd–6th Street Quick Stop1107 SW 6th Ave–Valero2044 NW Tyler St–Gas N Shop1900 NW Topeka Blvd–29th Street Gas & Shop1611 SE 29th St–Dillons (multiple stores)Various locations*Convenience fee may apply
Most Dillons locations charge a small convenience fee. Hours vary by retailer.
5. Automatic Payment & Account Management
Enroll in Auto-Pay through the online portal to have your bill automatically deducted from your checking account each month. You can also sign up for paperless e-billing at topeka.mysecuredservices.com.
Additional features available after creating an online account:
- Payment reminders via text or email.
- View usage history and current balance.
- Manage multiple accounts under one login.
6. Utility Payment Assistance Programs
If you are facing financial hardship, the City of Topeka offers multiple assistance options:
- Water Assistance Program: Provides up to $400 in financial credit for eligible water/wastewater customers. Applications are processed through the Community Resources Council (CRC). Apply at crcnet.org/water-assistance.
- WaterShare Program: A voluntary charitable donation added to your monthly bill. Funds help neighbors in need. Sign up online, by phone, fax, or mail (form available on topeka.gov). Donations are clearly noted on your bill and may be tax-deductible (consult a tax advisor). Administered by Doorstep, Let’s Help, and Salvation Army.
Other local resources include Catholic Charities, Community Action, Topeka North Outreach, and United Way 211. For gas/electric assistance, contact the Low Income Energy Assistance Program (LIEAP).
7. Understanding Your 2026 Utility Bill
Your bill received a refreshed design in early 2026 for easier reading. Key changes:
- The “Readiness to Serve” charge is now called the Base Charge.
- Rates increased effective January 1, 2026 (see official 2026 Monthly Utility Rates Schedule on topeka.gov).
- Water meters are read monthly. Wastewater volume for residential customers is based on average winter-quarter (Dec–Feb) usage. Stormwater fees are based on impervious surface area.
Example base charges (2026):
- Water (≤1″ meter): $18.22/month
- Wastewater (≤1″ meter): $14.43/month
Full rate schedules and a sample bill explanation (including Spanish version) are available on the official utility bill page.
Important 2026 Notes
- Always use official channels to avoid third-party fees or scams.
- Payments post within 1–2 business days for electronic methods.
- Late payments may result in disconnection after proper notice.
- For emergencies (water main breaks, sewer backups, leaks): Call 785-368-3111 (24/7).
Customer Service Contact:
- Phone: 785-368-3111 (Monday–Friday, business hours for live support; automated line 24/7)
- In-person: City Express Walk-in Center, 620 SE Madison St.
- Email: [email protected] (via official contact forms)
Frequently Asked Questions (FAQs)
1. What is the official online portal for City of Topeka water bills? The authorized portal is https://ipn2.paymentus.com/cp/ct01. All other third-party sites are not official.
2. Are there fees for paying with a credit or debit card? Yes. Convenience fees apply for card payments through the portal or phone. Bank account (eCheck) payments have lower or no additional fees.
3. How do I set up Auto-Pay? Create an account in the Paymentus portal and select the Auto-Pay option. It deducts from your checking account automatically.
4. What is the mailing address for payments? City of Topeka Utilities Dept., P.O. Box 957904, St. Louis, MO 63195-7904.
5. Can I pay in person without a fee? Yes, at the City Express Walk-in Center (620 SE Madison St.). Some authorized retailers charge a small convenience fee.
6. How do I apply for payment assistance? Apply for the Water Assistance Program via Community Resources Council or sign up for WaterShare donations directly through the City.
7. When was the bill format updated? January 2026. The “Readiness to Serve” charge is now the “Base Charge,” and rates were adjusted.
8. What if my account is past due or disconnected? Contact Customer Service immediately at 785-368-3111 before attempting online payment.
9. How can I view my bill online without paying? Sign up for e-billing at topeka.mysecuredservices.com to view balances and usage history.
10. Are stormwater fees included on the water bill? Yes. They are assessed based on impervious surface area and billed together with water, wastewater, and other services.
11. What is the phone number for emergencies? Call 785-368-3111 (24/7) for water, sewer, or utility emergencies.
12. How do I know my exact rates? View the current 2026 rate schedules and fees directly on the official Utility Bill page at topeka.gov.