The City of Greeley provides essential water and sewer services to residents and businesses throughout the community. Timely payment of your utility bill ensures uninterrupted service, supports critical infrastructure maintenance, and helps fund water conservation and quality initiatives. With the launch of the new Greeley Utility Portal in November 2025, managing and paying your City of Greeley water bill has never been more convenient. Customers can now handle payments, track usage, and access account details 24/7 from any device.
- Customers can securely pay their bills and manage accounts through the official Greeley Utility Portal at https://utility-portal.greeleyco.gov/.
- For comprehensive information on utilities and services, see https://greeleyco.gov/residents/resources/utilities/.
Online Payment Options: Fast and Secure
The Greeley Utility Portal is the primary and most efficient way to pay your water and sewer bill. Registered users enjoy full account access, including electronic check or credit/debit card payments, paperless billing, email reminders, and the ability to view multiple accounts.
Guest or one-time payments (no account required): Visit https://utility-portal.greeleyco.gov/, click “Pay My Bill,” select “Continue,” then click “Pay Now.” This option is ideal for occasional users or those without an existing portal account. Payments process securely and immediately update your account.
Autopay enrollment: After signing up, set up automatic payments to avoid late fees. The portal pulls your most recent bill amount on the due date. All current autopay users from the old system must re-enroll using their new account number provided on paper bills mailed after November 17, 2025.
The portal also integrates real-time water usage tracking with household-specific conservation recommendations, helping residents reduce consumption and lower future bills.
How to Set Up Your Greeley Utility Portal Account
- Locate your account number on your most recent paper bill (new format after November 2025; old format was 0XX-XXXXXX-01).
- Visit the portal and click “Sign Up.”
- Enter your account number and the exact amount of your most recent bill.
- Create your profile with email, phone, and security details.
- Complete a short tour to learn payment, autopay, and usage tools.
The system is fully secure and supports multiple languages for FAQs. If verification fails, contact customer service immediately. Over 14,200 customers had created accounts by March 2026, with more than half choosing autopay.
Pay by Mail
For those preferring traditional methods, mail your payment (include the detachable stub from your bill) to: City of Greeley, Utility Billing P.O. Box 1928 Greeley, CO 80632
Allow sufficient processing time—typically 5–7 business days. This remains a reliable option for residents without internet access.
In-Person Customer Service (Payments Limited)
The former City Hall building at 1000 10th Street permanently closed on February 25, 2026. In-person bill payments are no longer accepted at the old drive-thru window or west parking lot drop box.
Customer service for account questions, billing disputes, or service issues is available at the Greeley Water and Sewer office: 1001 11th Avenue, 2nd Floor Greeley, CO 80631
Hours: Monday – Friday, 8:00 a.m. – 5:00 p.m. Call ahead to confirm any walk-in availability.
Contact Greeley Water and Sewer
For assistance with payments, billing, service disconnections, or water quality:
- Phone: 970-350-9811 (available during business hours; 24/7 IVR payment option)
- Email: [email protected] or [email protected]
- Physical address: 1001 11th Avenue, 2nd Floor, Greeley, CO 80631
Call immediately if your service is disconnected. New property owners should expect their first bill approximately one month after closing; title companies typically handle final readings.
Overview of Greeley Water Services
The City of Greeley has delivered safe, high-quality drinking water for over 100 years. The department treats and distributes nearly 9 billion gallons annually through more than 500 miles of pipeline, two drinking water plants, a wastewater treatment facility, and multiple reservoirs and pumping stations. Ongoing investments focus on infrastructure reliability, water conservation, and system redundancy.
Residents benefit from real-time usage monitoring via the portal, seasonal watering restrictions (typically 10 a.m. to 6 p.m. prohibitions), and incentive programs for drought-resistant landscaping and low-income utility credits.
Frequently Asked Questions (FAQs)
How do I pay my Greeley water bill without creating an account? Use the guest payment option on the Greeley Utility Portal: go to https://utility-portal.greeleyco.gov/, select “Pay My Bill,” and follow the prompts for one-time payment.
What is the new account number format and where do I find it? Check your paper bill mailed after November 17, 2025. The portal uses the updated format; old accounts no longer carry over.
Can I set up autopay in the new portal? Yes. Sign up for a portal account, then enable autopay with electronic check (free) or credit/debit card (fees may apply).
Why did my bill increase? Rising costs for infrastructure projects, maintenance, and regulatory compliance have led to modest rate adjustments. The portal provides detailed usage history to help manage consumption.
How do I report a water leak or service issue? Call 970-350-9811 immediately. The portal also sends leak alerts based on usage patterns.
Are there assistance programs for high bills? Qualified low-income residents may receive one-time utility credits through the Low Income and Food Tax (LIFT) and Utility Program (UP). Check eligibility on the city website.
What if I need help in another language? Portal FAQs and customer service support are available in Spanish, Burmese, Haitian Creole, Somali, French, and English.
How can I lower my water usage and bill? Sign into the portal for personalized recommendations, participate in conservation programs, and follow seasonal watering guidelines.
Where do I mail my payment stub? Send to City of Greeley, Utility Billing, P.O. Box 1928, Greeley, CO 80632.
Is the portal mobile-friendly? Yes. Access payments, usage charts, and resources from any smartphone or tablet.