The City of Chillicothe Utilities Department delivers safe drinking water and reliable sewer services to residents and businesses throughout Chillicothe, Ohio. Timely payment of your water and sewer bill prevents service interruptions, late fees, or disconnection while supporting essential infrastructure maintenance and water quality programs. The city’s secure online system allows 24/7 access for viewing balances and making payments from any device.
Customers can pay their water and sewer bills immediately with no account required through the official City of Chillicothe Utility Online Pay system. For complete details on all payment options, billing policies, and service information, refer directly to the city’s Pay Your Bill page at https://www.chillicotheoh.gov/services/pay_your_bill.php and the Utilities Department overview at https://www.chillicotheoh.gov/departments/utilities/index.php.
Guest / One-Time Payment Options
The City of Chillicothe offers convenient guest payment through its official InvoiceCloud portal. No enrollment or signup is required. Simply visit the portal, enter your account information from your bill, and pay securely using a credit/debit card or checking account (e-check). This option is ideal for one-time payments or users who do not wish to create a recurring account. Payments are final and non-refundable once processed.
Online Payment Details
With the official online system, you can view your current balance and complete payments using credit/debit cards or a bank account. Important notes include:
- Allow 2 business days for online payments to post to your account.
- For past-due balances, payments must be received at least 2 business days before the cutoff date to avoid shutoff.
- If your water service has already been disconnected, do not use online payment. Pay in person by 1:30 p.m. for same-day restoration (restorations occur between 1:30 p.m. and 3:30 p.m.; an adult must be present at the property).
Automatic Bill Pay Program
The Utilities Department offers an Automatic Bill Pay plan that electronically drafts your monthly utility bill from a designated checking or savings account. To enroll, complete the Automatic Payment Agreement form available on the Useful Forms page and submit it to the billing office. This free program eliminates the need for manual payments each month. A separate cancellation form is available if you need to stop the service. Contact the office for questions about enrollment or changes.
Pay by Mail
Mail your check or money order (payable to City of Chillicothe Utilities) to: City of Chillicothe P.O. Box 630 Chillicothe, OH 45601
Include the remittance portion of your bill for fastest processing. Allow 5–7 business days for mail payments to post.
In-Person Payments & Drop Boxes
Payments are accepted at the Utilities Billing Office during business hours. Cash, checks, and money orders are welcome.
Billing Office Address: 35 South Paint Street Chillicothe, OH 45601
Office Hours: Monday – Friday, 8:30 a.m. – 4:00 p.m.
Two convenient drop boxes are available 24/7:
- 24-hour drop box located at the front of 35 South Paint Street
- Drive-up drop box at 26 South Paint Street (eastbound alley)
Drop-box payments are processed the next business day.
Contact Chillicothe Utilities
For billing questions, payment assistance, service start/stop, or general inquiries:
- Utilities Billing Office: (740) 773-2191 (Monday – Friday, 8:30 a.m. – 4:00 p.m.)
- Water/Sewer Emergencies (after hours, weekends, holidays): (740) 773-3388
Email: [email protected] (for starting/stopping service documentation) Physical Address: 35 South Paint Street, Chillicothe, OH 45601
Have your account number ready when calling or writing. Spanish-language assistance may be available upon request.
Overview of Chillicothe Water & Sewer Services
The City of Chillicothe Utilities Department operates the water distribution system, sewer collection system, water treatment plant, and wastewater treatment facility. Bills are issued monthly with a due date of the 20th of each month and also include garbage/recycling charges managed by the Service Department. The department maintains high standards for water quality and system reliability while offering flexible payment options to meet customer needs. Real-time service information, rate schedules, and water quality reports are available on the city website.
By using official payment channels, residents ensure accurate and timely processing while supporting the long-term sustainability of Chillicothe’s essential utility infrastructure.
Frequently Asked Questions (FAQs)
How do I pay my Chillicothe water bill without creating an account? Use the official guest payment option through the City of Chillicothe Utility Online Pay system. No signup is required—simply enter your account details and pay with a card or bank account.
What payment methods are accepted online? Credit/debit cards and checking account (e-check) payments are accepted. Payments are final once submitted.
How long does it take for an online payment to post? Allow 2 business days for online payments to post to your account.
Where do I mail my water bill payment? City of Chillicothe, P.O. Box 630, Chillicothe, OH 45601. Include your account number or bill stub.
What are the billing office hours and address? Monday–Friday, 8:30 a.m.–4:00 p.m. at 35 South Paint Street, Chillicothe, OH 45601. 24-hour drop boxes are available for after-hours payments.
Can I set up automatic payments? Yes. Enroll in the Automatic Bill Pay program by completing and submitting the agreement form to the billing office. It drafts your bill automatically from your bank account each month.
What should I do if my water is shut off? Pay in person at the billing office by 1:30 p.m. for same-day restoration (1:30–3:30 p.m.). An adult must be present. Do not use online payment.
What is the phone number for billing questions? Call (740) 773-2191 during business hours (Monday–Friday, 8:30 a.m.–4:00 p.m.).
How do I report a water emergency or after-hours issue? Call (740) 773-3388 for emergencies outside regular business hours, weekends, or holidays.
Where can I find my account number? It is printed on your monthly utility bill or any correspondence from the Utilities Department.