City of Alexander City Utilities provides electric, water, sewer, and related services to residential and commercial customers in Alexander City, Alabama. Monthly bills include usage charges with a clear due date printed on each statement. Timely payment prevents late fees and service interruptions.
- For the most current details on accounts and billing, visit the official Pay My Bill page at https://www.alexandercityal.gov/community/page/pay-my-bill where you can access the secure payment portal and all options.
- Customers can also make secure payments directly through the official Xpress Bill Pay portal at https://xpressbillpay.com/#/?org=alexandercity10990 (updated provider as of August 2024).
Online Payment Portal (Xpress Bill Pay)
Alexander City Utilities offers convenient 24/7 online bill pay through its secure Xpress Bill Pay portal. New users complete a simple one-time registration using your account number from your monthly bill. Once logged in, you can view current and past bills, track usage history, enroll in paperless e-billing, and make one-time or recurring payments from any device. The portal supports credit/debit cards and electronic checks (ACH). Payments are processed securely and typically post the same or next business day. No standalone guest pay option is available—full account registration is required for online access. Existing AutoPay and paperless billing users must re-enroll in the new system.
Automatic Payments (AutoPay)
Enroll in free AutoPay through the Xpress Bill Pay portal. This option automatically deducts the billed amount from your checking or savings account on the due date each month, eliminating missed payments and late fees. You can modify or cancel AutoPay anytime through the portal or by contacting customer service.
Pay by Phone
Pay your bill by phone during business hours by calling (256) 329-6710. Representatives can process payments and assist with billing questions. Have your statement or account number ready when calling. For EMS payments, call (256) 329-6756.
Mail Payments
Mail your payment stub with a check or money order (payable to City of Alexander City) to: Utility Collections P.O. Box 552 Alexander City, AL 35011
Include your full account number on the check. Do not send cash. Allow 5–7 business days for mail delivery and processing. This option is completely fee-free.
In-Person, Drive-Thru & 24/7 Kiosk Payments
Visit the Utility Collections Department in person at City Hall / City Complex: 281 James D. Nabors Drive Alexander City, AL 35010
Payments are accepted Monday–Friday, 7:30 AM–4:30 PM (daily closure from 11:30 AM–1:00 PM). A 24/7 self-service kiosk is available at the City Complex for cash, check, or card payments. Staff can assist with billing questions and payment arrangements during office hours.
Contact Customer Service
Reach Alexander City Utilities Customer Service at (256) 329-6710 (Monday–Friday during business hours) for billing inquiries, payment arrangements, service starts/stops, or portal assistance. Email: [email protected]. The Utility Collections Department is located at City Hall, 281 James D. Nabors Drive, Alexander City, AL 35010.
Frequently Asked Questions
Can I pay my Alexander City Utilities bill online without creating an account? The official Xpress Bill Pay portal requires a one-time registration using your account number from the bill. There is no standalone guest pay option.
What payment methods does Alexander City Utilities accept? The portal and phone accept credit/debit cards and electronic checks (ACH). In-person and kiosk accept cash, check, or cards. Mail accepts checks or money orders.
Are there convenience fees for Alexander City Utilities payments? No convenience fees apply to official portal, AutoPay, phone, mail, or kiosk payments. Confirm any card processing details during checkout.
Where do I mail my Alexander City Utilities payment? Utility Collections, P.O. Box 552, Alexander City, AL 35011. Always include your account number on the check.
What are the in-person payment hours and kiosk options? Monday–Friday, 7:30 AM–4:30 PM (closed daily 11:30 AM–1:00 PM) at City Hall (281 James D. Nabors Drive). Use the 24/7 kiosk at the City Complex for after-hours payments.
How do I set up AutoPay for my Alexander City Utilities bill? Enroll through the Xpress Bill Pay portal. It is free and deducts automatically on the due date.
What services does Alexander City Utilities provide? Electric, water, sewer, and related utility services for customers in Alexander City, Alabama.
How do I get help with payment arrangements or billing issues? Call (256) 329-6710 during business hours or visit City Hall. Flexible arrangements are available through customer service.
