Craighead Electric Cooperative, Inc. provides reliable electric service to members in Northeast Arkansas, including Craighead, Greene, Lawrence, and Randolph counties. Timely payment of your Craighead Electric bill prevents late fees, service disconnection, or reconnection charges. All official payment methods are fee-free except where explicitly noted for third-party cash or kiosk options.
Official Craighead Electric Payment Resources
- Pay Now (Guest Payment) – Make a one-time online payment instantly without registering or logging into SmartHub (requires only account number and last name) : https://craigheadelectric.smarthub.coop/PayNow.html
- Payment Options Guide – Complete official list of every payment method, including AutoPay, phone, mail, in-person, cash kiosks, and prepaid PowerMyWay program : https://craigheadelectric.coop/payment-options/
1. Guest Pay / Pay Now (One-Time Payment Without Registration – Fastest for Quick Needs)
Craighead Electric offers a convenient Pay Now feature for one-time payments without a full SmartHub account.
How to pay as a guest:
- Visit the official Pay Now page: https://craigheadelectric.smarthub.coop/PayNow.html.
- Enter your account number and the last name (or business name) of the primary account holder.
- Submit to reach the secure payment screen.
- Choose bank account (ACH/eCheck) or credit/debit card.
- Confirm the amount and complete the transaction.
Payments post quickly and securely. This option is ideal when you need to pay immediately without creating credentials.
2. Pay Online via SmartHub (Full Account Management – Recommended)
The official SmartHub portal at https://craigheadelectric.smarthub.coop/ provides complete account access.
How to pay:
- Log in or register using your account number and ZIP code.
- View current balance, daily kWh usage, and billing history.
- Click Billing & Payments → Pay Bill.
- Select bank account (preferred, no fee) or credit/debit card.
You can also schedule future payments or manage multiple accounts from one login.
3. Set Up AutoPay (Preferred Recurring Method)
Enroll in AutoPay through SmartHub for automatic monthly deductions:
- Log in → Billing & Payments → Auto Pay Program.
- Link your bank account or stored card.
- Choose the payment date and amount.
- AutoPay is free and eliminates missed payments.
4. Pay by Phone (24/7)
Call the automated payment line: 844-705-0470. Follow prompts to pay with major credit or debit card (available 24 hours a day, 7 days a week). Have your account number ready.
5. Pay by Mail
Send a signed check or money order (include the bill stub and write your account number clearly). Mailing address is printed on your statement. Allow 5–7 business days for processing.
6. Pay In Person or Drive-Thru Drop Box
Visit any Craighead Electric office (Jonesboro, Paragould, or Walnut Ridge) Monday–Friday, 8:00 AM – 5:00 PM. After-hours drop boxes are available at all three locations.
7. Pay by Cash at Kiosks or Retailers
Generate a barcode in SmartHub (Billing & Payments → Pay by Cash). Pay cash at participating retailers (CVS, Dollar General, Walmart, etc.) or automated Payment Kiosks. A $1.50 convenience fee applies for Pay by Cash. Note: Cash payments are rounded up to the next whole dollar beginning March 9, 2026, with overage credited to your account.
8. Additional Programs
- PowerMyWay Prepay Billing: Pay in advance like a prepaid phone plan (no monthly bill, no late fees, no disconnect/reconnect fees).
- Levelized Billing: Average your payments over 12 months for predictable costs (requires 12 months membership).
9. Important 2026 Notes & Security
Always use official Craighead Electric domains (craigheadelectric.coop or smarthub.coop). The cooperative never requests payment via gift cards, wire transfers, or unsolicited links. Late payments may result in disconnection after proper notice. For emergencies or outages, use the outage map on the homepage.
Customer Service
- General inquiries: 1-800-794-5012
- Payment phone: 844-705-0470
Frequently Asked Questions (FAQs)
1. What is the official way to pay my Craighead Electric bill online? Use SmartHub at craigheadelectric.smarthub.coop or the Pay Now guest option at craigheadelectric.smarthub.coop/PayNow.html.
2. Is guest payment available without registering? Yes — the Pay Now feature lets you pay with just your account number and last name.
3. Are there fees for online payments? Bank account payments through SmartHub are free. Pay by Cash at retailers or kiosks incurs a $1.50 fee.
4. What phone number is used for payments? Call 844-705-0470 (24/7 automated credit/debit card payments).
5. How do I set up AutoPay? Log into SmartHub and navigate to Billing & Payments → Auto Pay Program.
6. Where can I pay in person? At the Jonesboro, Paragould, or Walnut Ridge offices (8 AM–5 PM weekdays) or use after-hours drive-thru drop boxes.
7. What is PowerMyWay? Craighead Electric’s prepaid billing program — pay ahead with no monthly bills or late fees.
8. How quickly do online payments post? Most SmartHub or Pay Now payments post within 1–2 business days.
9. Can I view my usage history online? Yes — full daily kWh usage and billing history are available after logging into SmartHub.
10. What should I do if I cannot pay my full bill? Contact customer service at 1-800-794-5012 to discuss Levelized Billing, payment arrangements, or PowerMyWay.
11. Are cash payments rounded? Yes — beginning March 9, 2026, cash payments are rounded up to the next whole dollar, with the difference credited to your account.
12. Are third-party services recommended? No. Craighead Electric only endorses its official SmartHub portal, Pay Now, phone, mail, and in-person options.
