Chugach Electric Association is Alaska’s largest electric utility, serving more than 90,000 members across Anchorage and surrounding communities. Paying your bill on time keeps your power reliable and helps avoid late fees or service issues. Chugach offers convenient options including quick online payments through its secure member portal (with guest-style access available), 24/7 automated phone payments, in-person service at the Anchorage headquarters lobby and drop box, and traditional mail.
- You can make payments and manage your account through the official My Chugach Account portal at https://myaccount.chugachelectric.com/.
- For complete details on all payment methods, billing policies, and current options, visit the main Chugach Electric website at https://www.chugachelectric.com/.
Pay Online Through My Chugach Account Portal
The fastest and most complete way to handle your bill is through the secure My Chugach Account portal. After quick registration or login, you can view current and past bills, track usage, make one-time or scheduled payments, enroll in autopay, and set up paperless billing.
How to get started:
- Go to https://myaccount.chugachelectric.com/
- Click “Create an Account” or log in with existing credentials
- Use your Chugach account number and service address ZIP code to register
The portal supports credit/debit cards and electronic checks. A free Chugach My Account mobile app (available on the App Store and Google Play) offers the same features on the go, including bill pay and usage tracking with Touch ID or Face ID support.
Pay Chugach Electric Bill by Phone (24/7 Automated)
Chugach provides a dedicated automated payment line available around the clock.
24-hour Automated Payment Line: (907) 762-7803
Have your Chugach account number and payment method (credit/debit card or checking account) ready. Follow the voice prompts to complete your payment quickly. This option requires no internet access and works well for last-minute payments. Live customer service is available during business hours at the main number below for questions or assistance.
Pay In Person at Anchorage Headquarters
Chugach maintains one of the few walk-in lobbies in Anchorage for in-person bill payments.
Headquarters Address: 5601 Electron Drive Anchorage, AK 99518
Lobby Hours: Monday–Friday, 8:00 a.m. – 5:00 p.m. (confirm current hours when visiting)
Accepted payment methods include cash, check, money order, and credit/debit card. A secure drop box is available outside for after-hours payments. Payments placed in the drop box are typically processed the next business day. Staff can assist with account questions during lobby hours.
Pay by Mail
Mail your check or money order (payable to Chugach Electric Association) to:
Chugach Electric Association P.O. Box 196300 Anchorage, AK 99519-6300
Include your account number on the check and attach the payment stub from your bill if available. Allow 7–10 business days for delivery and processing. Use the exact address printed on your current statement whenever possible for the fastest crediting.
Automatic Payments (Autopay)
Enroll in autopay through the My Chugach Account portal to have your bill automatically deducted from your bank account or charged to your card on the due date. This helps prevent late fees and missed payments. You can view, modify, or cancel autopay settings anytime in the portal. Autopay is free and highly recommended for consistent on-time payments.
Important Billing Notes
Bills are typically due on the date shown on your statement. Late payments may incur fees and affect service. Contact Chugach promptly if you anticipate difficulty paying—payment arrangements or assistance programs may be available for eligible members. Keep your account number readily available for all transactions. No widespread retail partner network (such as grocery stores or pharmacies) is currently promoted for Chugach payments.
Customer Service and Contact Information
Main Customer Service: (907) 563-7494 or toll-free 1-800-478-7494 24-Hour Automated Payments: (907) 762-7803 Email: [email protected]
Physical Address (Lobby & Drop Box): 5601 Electron Drive, Anchorage, AK 99518 Mailing Address for Payments: P.O. Box 196300, Anchorage, AK 99519-6300
Have your account number and recent bill ready when contacting support for faster assistance. Outage reporting is also available 24/7 through the main number or app.
FAQs
How do I pay my Chugach Electric bill online? Log in or create an account at the My Chugach Account portal: https://myaccount.chugachelectric.com/. You can make one-time payments, schedule future payments, or enroll in autopay.
What phone number do I call to pay my Chugach bill? Call the 24-hour automated payment line at (907) 762-7803. Have your account number and payment details ready.
Is there a guest pay option without creating an account? Yes. The My Chugach Account portal allows quick payments with basic account verification. The automated phone line also requires no online registration.
Where can I pay my Chugach Electric bill in person? Visit the walk-in lobby at 5601 Electron Drive, Anchorage, AK 99518 (Monday–Friday, 8:00 a.m.–5:00 p.m.). A secure drop box is available after hours.
What is the mailing address for Chugach payments? Send checks or money orders to P.O. Box 196300, Anchorage, AK 99519-6300. Include your account number.
How do I set up automatic payments? Enroll through the My Chugach Account portal at https://myaccount.chugachelectric.com/. Autopay is free and helps prevent missed payments.
Does Chugach offer a mobile app? Yes. Download the free Chugach My Account app from the App Store or Google Play to pay bills, view usage, and manage your account on the go.
What should I do if I cannot pay on time? Call customer service at (907) 563-7494 or 1-800-478-7494 immediately to discuss payment arrangements or available assistance options.
