City of Rocky Mount Utilities provides electric, natural gas, water, sewer, refuse, recycling, and stormwater services to over 31,000 customers in Nash and Edgecombe counties, North Carolina. Monthly bills include usage charges with a clear due date, and timely payment prevents late fees or service interruptions.
- For the most current payment options, visit the official Payment Options page at https://www.rockymountnc.gov/169/Payment-Options where you can review every verified method in detail.
- You can also pay your utility bill securely with no fee charged through the official online service at https://rockymountnc.munisselfservice.com/css/citizens/default.aspx to complete transactions directly.
One-Time Payment Option
City of Rocky Mount Utilities supports one-time payments through the official online service. This quick-pay feature allows you to settle your current bill using your account details without creating a full recurring profile.
To complete a one-time payment:
- Go to the official online service.
- Enter your account information.
- Select credit/debit card or e-check.
- Review the total and submit.
No fee is charged for utility bill online payments. Payments process promptly with confirmation provided.
Online Payment Service
Access the official online service at https://rockymountnc.munisselfservice.com/css/citizens/default.aspx to pay utility bills. The system allows you to view your balance and complete payments 24/7.
Automatic Payments (Bank Draft)
Enroll in automatic bank draft by completing the authorization form, enclosing a voided check, and mailing it to City of Rocky Mount Business Office, P.O. Box 1180, Rocky Mount, NC 27802. It takes approximately two months for processing to begin. This free service automatically deducts the full billed amount on the due date each month.
Pay by Phone
Call the toll-free automated line at 866-288-7608 24/7 to pay by credit/debit card or e-check. Have your customer number and account number (including leading zeros) ready.
Mail Payments
Mail your payment with a check or money order payable to City of Rocky Mount. Include your bill stub and account number. Send to: City of Rocky Mount Business Office P.O. Box 1180 Rocky Mount, NC 27802
Mail payments incur no convenience fees but allow 5–7 business days for delivery and posting.
In-Person Payments & Locations
Pay in person or use the drive-through window at the Business Services Center: 224 S Franklin Street Rocky Mount, NC 27804-1180
Accepted payment methods include cash, check, and money order. Bring your utility bill stub or account number for faster service.
Contact Customer Service
For billing inquiries, payment arrangements, or assistance, call 252-972-1250. The Business Services Center is located at 224 S Franklin Street, Rocky Mount, NC 27804-1180.
Frequently Asked Questions
Does City of Rocky Mount Utilities offer one-time payments without full registration? Yes. One-time payments are available through the official online service using your account details.
What payment methods are accepted? Online and phone accept credit/debit cards and e-checks. In-person accepts cash, check, and money order. Mail accepts checks and money orders.
Are convenience fees charged for payments? No fee is charged for online utility bill payments. Phone payments may incur Paymentus fees that are displayed before confirmation.
What is the mailing address for utility payments? City of Rocky Mount Business Office, P.O. Box 1180, Rocky Mount, NC 27802. Always include your bill stub and account number.
Where is the in-person payment location? Business Services Center at 224 S Franklin Street, Rocky Mount, NC 27804-1180, with a convenient drive-through window.
How do I enroll in automatic bank draft? Mail the completed authorization form with a voided check to P.O. Box 1180, Rocky Mount, NC 27802.
What services are included on my Rocky Mount utilities bill? Electric, natural gas, water, sewer, refuse, recycling, and stormwater services.
How do I report a utility emergency? Contact the appropriate department through the main customer service line at 252-972-1250 or use the numbers provided on your bill.
