Graves Gilbert Clinic provides multi-specialty medical care across South Central Kentucky with convenient options for managing and paying your medical bills through their secure online patient portal and direct bill pay service.
- The primary resource for patient information, billing, and online payment access is the Patient Info page at https://www.gravesgilbert.com/patient-info/. This page includes direct links to online bill pay and the patient portal.
- For an overview of all locations, providers, and general contact details, visit the main Graves Gilbert Clinic website at https://www.gravesgilbert.com/.
Pay Online (Direct Bill Pay & Patient Portal)
Graves Gilbert Clinic offers secure online bill payment through their patient portal and a direct bill pay service.
The easiest way for most patients is to log into the athenahealth Patient Portal (MyHealth@GGC) at https://34487-1.portal.athenahealth.com, where you can view statements, pay bills, manage appointments, and access health information in one place.
For quick one-time or guest-style payments without a full portal login, use the direct online bill pay option available on the Patient Info page. This service supports convenient payments for current balances.
Important note: If you experience any issues with the online bill pay service, call 877-599-5123 or visit the main office in person.
Records prior to May 5, 2026, may still be accessible through the previous FollowMyHealth portal.
Pay by Phone
For billing questions, payment arrangements, or assistance with the online system, contact Graves Gilbert Clinic directly.
Billing Support Phone: 877-599-5123 (for online bill pay issues) Main Clinic Phone: 270-781-5111
Representatives can help with account questions, payment plans, or directing you to the correct payment method. Have your account or statement information ready when calling.
Pay In Person at the Main Office
You can visit the main Graves Gilbert Clinic office to discuss or resolve billing matters in person.
Main Office Address: 201 Park Street Bowling Green, KY 42101
Phone: 270-781-5111
Business hours are typically Monday through Friday during standard daytime hours (confirm current hours when calling). Staff can assist with payments, account inquiries, or connecting you with financial services.
Mail Payments
Mail your payment (check or money order) along with the payment stub or account number to the address listed on your billing statement. If no specific remittance address is provided, use the main office address above. Always include your full account or patient information to ensure proper crediting. Processing times vary, so allow sufficient time before any due dates.
Patient Portal Benefits
The athenahealth Patient Portal allows secure access to:
- View and pay bills
- Review lab results and medical records
- Request appointments and prescription refills
- Communicate with your care team
- Manage health information in one convenient location
New users can register easily through the portal link on the Patient Info page. Support for portal registration or login issues is available by calling 270-780-0555 (Medical Records).
Multiple Locations Across Kentucky
Graves Gilbert Clinic operates multiple locations throughout South Central Kentucky, including the main campus in Bowling Green and additional sites in Franklin, Glasgow, Russellville, and surrounding communities.
For the complete and most current list of addresses, hours, and phone numbers for each location, visit https://www.gravesgilbert.com/ or the Patient Info section. The main office in Bowling Green serves as the primary point of contact for billing inquiries.
Financial Assistance and Payment Plans
Graves Gilbert Clinic maintains a formal financial policy covering payment terms, insurance assignment, and patient responsibilities. Patients facing financial hardship may qualify for assistance programs or flexible payment arrangements.
For details on payment plans, charity care, or other assistance options, contact the clinic at 270-781-5111 or visit the main office. A dedicated Patient Relations Manager is available for concerns by calling 270-780-0590. The full Financial Policy is available on the Patient Info page of the website.
Contact Graves Gilbert Clinic
Main Address: 201 Park Street, Bowling Green, KY 42101 Main Phone: 270-781-5111 Billing Support: 877-599-5123 Medical Records / Portal Support: 270-780-0555
For patient concerns or escalated billing matters, ask to speak with the Patient Relations Manager. The clinic accepts most major insurance plans (verify with your provider) and files claims as a courtesy.
Frequently Asked Questions
How do I pay my Graves Gilbert Clinic bill online?
Log into the athenahealth Patient Portal at https://34487-1.portal.athenahealth.com to view and pay bills. For quick one-time payments, use the direct online bill pay link on the Patient Info page at https://www.gravesgilbert.com/patient-info/.
What phone number should I call for bill pay problems?
Call 877-599-5123 for issues with the online bill pay service, or use the main clinic number 270-781-5111 for general billing questions.
Where is the main Graves Gilbert Clinic office located?
The main office is at 201 Park Street, Bowling Green, KY 42101. You can visit in person for billing assistance during regular business hours.
Can I mail my payment?
Yes. Mail your check or money order with your account information to the address on your billing statement or to the main office at 201 Park Street, Bowling Green, KY 42101.
Does Graves Gilbert Clinic offer financial assistance or payment plans?
Yes. The clinic has a formal financial policy and offers options for payment plans or assistance programs. Contact 270-781-5111 or visit the main office to discuss eligibility and available support.
How do I access my medical records or the patient portal?
Use the athenahealth Patient Portal. Records before May 5, 2026, are available through FollowMyHealth. For portal support, call Medical Records at 270-780-0555.
