Broomfield Utilities Department Bill Pay: Secure Quick Pay

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The City and County of Broomfield Utilities Department provides water and sewer services to residential and commercial customers in Broomfield, Colorado. Paying your Broomfield water and sewer bill on time prevents late fees, service disconnection, reconnection charges, or liens on your property.

Official Broomfield Water Bill Payment Resources

1. Quick Pay / One-Time Payment (Fastest for Quick Payments)

The official Paymentus portal supports Quick Pay (guest/one-time payment) without setting up a full online account.

How to pay as a guest:

  • Visit the official Quick Pay portal: https://ipn.paymentus.com/rotp/brm.
  • Enter your utility account number (from your statement) and verification details.
  • Select your payment amount and choose bank account (ACH/eCheck) or credit/debit card (Visa, MasterCard, American Express, Discover).
  • Review and submit for immediate confirmation.

Payments post within 1–2 business days. This method is ideal for urgent or one-time payments.

2. Pay Online via Full Account

Create or log in to your free online account in the Paymentus portal for complete bill management and recurring payments.

How to pay:

  • Go to the Customer Portal: https://ipn.paymentus.com/cp/brm.
  • Register or sign in using your utility account number.
  • View current balance, billing history, and usage details.
  • Select Make a Payment and pay with bank account or credit/debit card.

The portal supports electronic/paperless billing and past statement review.

3. Pay by Phone (Automated & Live Support)

Call the automated telephone payment line at 1-855-442-6900 (24/7 availability). Have your utility account number ready. The system accepts credit/debit card or bank account payments with no additional fees from the City.

For live assistance or payment arrangements, call the Utility Billing Division at 303-438-6319 (Monday–Friday, business hours).

4. Pay by Mail

Mail a check or money order (payable to City and County of Broomfield) with no convenience fee.

Mailing address: Attn: Utility Billing City and County of Broomfield 1 DesCombes Drive Broomfield, CO 80020

Use the pre-printed return envelope included with your paper bill if available. Include your account number clearly. Allow 5–7 business days for processing. Never send cash.

5. Pay In Person or Drop Box

In-Person Payments:

  • Location: Community Assistance Center, main lobby of the George Di Ciero City & County Building, 1 DesCombes Drive, Broomfield, CO 80020.
  • Hours: Monday–Friday, business hours.
  • Accepted: Cash, checks, money orders, Visa, MasterCard, American Express, or Discover.

Drop Box:

  • Location: White utility box near the entrance to Motor Vehicle (same building address above).
  • Accepted: Checks or money orders only (after-hours option).

Payments made in person or via drop box are typically processed the next business day.

6. Payment Assistance & Important 2026 Notes

If you are experiencing financial hardship, contact the Utility Billing Division at 303-438-6319 immediately to discuss payment arrangements or extensions before your due date. The City offers case-by-case options to avoid disconnection.

Important 2026 Notes:

  • Always use official broomfield.org domains and the verified phone numbers above.
  • The City never requests payment via gift cards, wire transfers, cryptocurrency, or unsolicited links.
  • Late payments may result in additional fees or service interruption after proper notice.
  • For water/sewer emergencies, call 303-438-6334 (after-hours emergencies available).

Customer Service Contacts

  • Utility Billing Division: 303-438-6319
  • Automated Phone Payments: 1-855-442-6900
  • Physical Address: George Di Ciero City & County Building, 1 DesCombes Drive, Broomfield, CO 80020

Frequently Asked Questions (FAQs)

1. What is the official online portal to pay my Broomfield water bill? Use the Paymentus portal via Quick Pay at https://ipn.paymentus.com/rotp/brm or the full Customer Portal at https://ipn.paymentus.com/cp/brm.

2. Is guest/one-time payment available without registration? Yes — Quick Pay requires only your account number and no full account setup.

3. Are there convenience fees for online payments? No additional fees from the City for online or phone payments. Credit/debit card payments may incur a processor fee (disclosed at checkout).

4. What phone number is used for automated payments? Call 1-855-442-6900 (24/7).

5. Where do I mail my payment? Attn: Utility Billing, City and County of Broomfield, 1 DesCombes Drive, Broomfield, CO 80020.

6. Where can I pay in person? Community Assistance Center, main lobby of the George Di Ciero City & County Building, 1 DesCombes Drive, Broomfield, CO 80020 (Monday–Friday, business hours).

7. Is there a drop box for after-hours payments? Yes — white utility box near the entrance to Motor Vehicle at the same building address (checks/money orders only).

8. How quickly do online payments post? Most electronic payments post within 1–2 business days.

9. What should I do if I cannot pay my full bill? Contact Utility Billing at 303-438-6319 immediately to discuss payment arrangements.

10. Can I view my billing and usage history online? Yes — full access is available after signing into the Customer Portal.

11. Are third-party bill-pay services recommended? No. The City only endorses its official Paymentus portal, phone, mail, in-person, and drop box options to avoid extra fees or delays.

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