The City of Coconut Creek, Florida provides water and sewer services to residents and businesses. Paying your utility bill is straightforward through the secure online portal, phone, or in person at City facilities.
- The main resource for water services and billing is the Water Services page at https://www.coconutcreek.gov/government/city-directory/finance-and-administrative-services/water-services. This page includes direct access to the online payment portal and all current options.
- For complete payment instructions and assistance resources, visit the Make a Payment section at https://www.coconutcreek.gov/make-a-payment.
Pay Online (One-Time Guest Payment & Account Access)
The City of Coconut Creek uses the Paymentus online portal for secure utility bill payments. This system supports both one-time guest payments without requiring a full account and registered account features for recurring payments and history tracking.
How to pay online:
- Go to the payment portal at https://ipn2.paymentus.com/cp/cofl.
- For a quick one-time payment, use the guest or pay-now option and enter your account number (found on your bill).
- Select your payment method (credit/debit card or bank account) and complete the transaction.
The portal is available 24/7. One-time payments are convenient for immediate needs, while creating an account allows you to schedule payments, set up autopay, and view detailed billing information. Payments typically post within 1-2 business days.
Pay by Phone
Make secure payments using the City’s automated phone system, available around the clock.
Automated Payment Phone Number: 1-833-418-0066 (24/7)
How to pay by phone:
- Have your account number ready.
- Follow the automated prompts to enter payment details.
- Choose your preferred method (credit/debit card or bank account).
This option is ideal for quick payments without internet access. For billing questions or assistance during business hours, call the Utility Billing Division at 954-973-6732.
Pay In Person
You can pay your water bill in person at the Coconut Creek Government Center during regular business hours.
Government Center Address: 4800 West Copans Road Coconut Creek, FL 33063
Hours: Monday – Thursday, 7:00 a.m. – 6:00 p.m.; Friday closed (after-hours options may be available with additional fees).
Staff at the center can assist with payments, account inquiries, and service requests. A drop box is typically available for after-hours payments—confirm current status by calling the office.
Note: Some areas south of Coconut Creek Parkway may be serviced by the City of Margate (contact 954-972-6454 for those locations).
Pay by Mail
Mail your payment with the bill stub or your account number clearly written on the check or money order.
Mailing Address: Toho Water Authority / City of Coconut Creek Utility Billing P.O. Box 970907 Coconut Creek, FL 33097-0907
(Confirm the exact PO Box on your current bill, as it may vary slightly.) Allow extra time for mail delivery and processing to ensure timely posting.
Bill Assistance and Payment Plans
If you are having difficulty paying your water bill, the City of Coconut Creek offers options for assistance.
Contact the Utility Billing Division at 954-973-6732 to discuss:
- Flexible payment plans
- Bill relief or extensions
- Other support programs based on eligibility
The City is committed to helping customers avoid service interruptions. Representatives can provide personalized guidance and information on available resources.
Contact Coconut Creek Utility Billing
Utility Billing Phone: 954-973-6732 (Monday–Thursday, 7:00 a.m. – 6:00 p.m.) After-Hours Emergencies: 954-973-6742 Main Address: 4800 West Copans Road, Coconut Creek, FL 33063 (Government Center) Email: Use the contact form on the Water Services page or [email protected]
For the fastest assistance, have your account number ready. The City serves residents in Coconut Creek and parts of surrounding areas—use your address on the website or call to confirm your specific service provider if needed.
Frequently Asked Questions
How do I make a one-time payment for my Coconut Creek water bill online?
Use the guest or one-time payment option in the Paymentus portal at https://ipn2.paymentus.com/cp/cofl. Enter your account number and pay with a credit/debit card or bank account—no full login required.
What phone number can I use to pay my water bill?
Call the automated system at 1-833-418-0066 (available 24/7). Have your account number ready and follow the voice prompts.
Where can I pay my Coconut Creek water bill in person?
Visit the Utility Billing Counter at the Coconut Creek Government Center, 4800 West Copans Road, Coconut Creek, FL 33063 during Monday–Thursday, 7:00 a.m.–6:00 p.m.
Can I pay my water bill by mail?
Yes. Mail your check or money order with your account number to P.O. Box 970907, Coconut Creek, FL 33097-0907 (or the exact address on your bill).
Does the City of Coconut Creek offer payment assistance or plans?
Yes. Call 954-973-6732 to discuss flexible payment plans, extensions, or other bill relief options if you are having trouble paying.
How long does it take for online payments to post?
Online payments typically post within 1-2 business days. Plan ahead and confirm receipt before any due dates or service cutoff periods.
