The York Water Company supplies safe drinking water and wastewater services to customers in York and surrounding areas of Pennsylvania. Monthly bills include usage charges with a clear due date printed on each statement. Timely payment prevents late fees and service interruptions.
- For the most current details on accounts and billing, visit the official Pay My Bill page at https://www.yorkwater.com/customer-service/pay-my-bill where you can review all options and make payments.
- You can also make a secure one-time payment directly through the official Quick One-Time Payment portal at https://ipn.paymentus.com/rotp/yrkw.
Guest Pay / Quick Pay Option
York Water Company offers a convenient Quick One-Time Payment (guest pay) option through its official system—no full account login required for single transactions. This feature is ideal for occasional users or those who prefer to pay manually without creating a profile.
To complete a quick one-time payment:
- Visit the official Quick One-Time Payment portal at https://ipn.paymentus.com/rotp/yrkw.
- Enter your account number from your bill.
- Provide payment details using a credit/debit card or bank account (ACH/eCheck).
- Review the amount and submit for immediate confirmation.
Payments are processed securely and typically post the same or next business day. You will receive an on-screen receipt. The portal is fully secure and mobile-friendly.
Online Account Management
Sign in to your customer portal at https://ipn.paymentus.com/cp/yrkw for full 24/7 access. Once logged in, you can view current and past bills, track usage history, enroll in paperless e-billing, and manage your York Water Company account from any device. The portal supports both one-time quick payments and recurring options.
Automatic Payments
Enroll in convenient AutoPay through the customer portal. This option automatically deducts the billed amount from your checking or savings account on the due date each month, eliminating missed payments and late fees. You can modify or cancel AutoPay anytime through the portal. Note that the Timely Automatic Payment Program (TAP) will be discontinued on June 30, 2026.
Pay by Phone
Pay your bill by phone using the toll-free automated payment system at 1-866-665-9578. The system accepts credit/debit cards or bank account payments. For billing questions or assistance, the same number connects you to representatives during business hours.
Mail Payments
Mail your payment with a check or money order (payable to The York Water Company) to: The York Water Company PO Box 3009 Lancaster, PA 17604-3009
Include your full account number on the check. Do not send cash. Allow 5–7 business days for mail delivery and processing. This option is completely fee-free. Municipal wastewater customers for Spring Garden Township or New Salem Borough (effective January 1, 2026) should use PO Box 4277, Lancaster, PA 17604-4277.
In-Person Payments at Office
Visit the York Water Company office in person for payments during regular lobby hours: 130 East Market Street York, PA 17401
Payments are accepted Monday through Friday, 8:30 AM to 5:00 PM. Staff can assist with billing questions and payment arrangements. Cash, checks, and credit/debit cards are accepted where available.
Contact Customer Service
Reach York Water Company customer service at 717-845-3601 during business hours for billing inquiries, payment arrangements, or portal assistance. After-hours emergencies: 717-848-2984. Fax: 717-845-3792. The main office is located at 130 East Market Street, York, PA 17401.
Frequently Asked Questions
Can I pay my York Water bill online without creating an account? Yes. The official Quick One-Time Payment portal at https://ipn.paymentus.com/rotp/yrkw allows payments using only your account number—no full login required.
What payment methods does York Water Company accept? The portal and phone accept credit/debit cards and bank accounts (ACH/eCheck). Mail accepts checks or money orders. In-person accepts cash, checks, or cards where available.
Are there convenience fees for York Water payments? No convenience fees are charged for official payments through the portal, phone, mail, or in-person at the office for standard residential accounts. Municipal wastewater customers for certain townships may incur fees starting January 1, 2026—confirm details on your statement.
Where do I mail my York Water payment? The York Water Company, PO Box 3009, Lancaster, PA 17604-3009. Always include your account number on the check. Specific townships use updated PO Boxes effective January 1, 2026.
What are the in-person payment hours? Monday through Friday, 8:30 AM to 5:00 PM at 130 East Market Street, York, PA 17401.
How do I set up AutoPay for my York Water bill? Enroll through the customer portal at https://ipn.paymentus.com/cp/yrkw. It is free and deducts automatically on the due date.
What services does York Water Company provide? Safe drinking water supply and wastewater services to customers in York and surrounding areas of Pennsylvania.
How do I get help with payment arrangements or billing issues? Call 717-845-3601 during business hours. Flexible arrangements are available through customer service.
Important Notes York Water Company no longer accepts payments for City of York wastewater (sewer) or refuse (trash) services. Contact Pennsylvania American Water or the City of York directly for those accounts.
