The City of Winter Park, Florida provides utility billing services for water, wastewater, and related services. Customers can pay bills conveniently through the city’s secure online system powered by Paymentus.
For quick access to pay your Winter Park utility bill, visit the official payment page at https://cityofwinterpark.org/departments/finance/utility-billing/pay-your-utility-bill/.
To view all utility billing options, account management tools, and contact details, go to https://cityofwinterpark.org/departments/finance/utility-billing/.
Guest / One-Time Payment (No Registration Required)
The City of Winter Park offers a convenient one-time payment option through Paymentus. You do not need to register or create an account to make a single payment.
To pay as a guest:
- Go to the Pay Your Utility Bill page
- Select the one-time payment option
- Enter your account number and payment details
- Complete your secure transaction
This option is ideal for customers who prefer a fast, one-time payment without setting up recurring access.
Online Account Payments and Management
Registered users can access enhanced features through the Paymentus portal, including viewing bills, setting up autopay, storing payment methods, and managing multiple accounts.
To register:
- Visit cityofwinterpark.org/billpay
- Or visit Customer Service in person at City Hall
Once registered, you can enroll in autopay, receive electronic bills, and manage your account 24/7.
Pay by Phone
You can make payments or get assistance by calling the Paymentus toll-free number: 1-888-481-1472
For general utility billing questions, contact City of Winter Park Customer Service at 407-599-3220 or 407-599-3280.
Pay by Mail
Mail your payment with the remittance stub to: City of Winter Park Utility Services P.O. Box 1986 Winter Park, Florida 32790
Allow extra time for mail delivery and processing. Do not send cash by mail.
In-Person Payments and Office Location
You can visit the Utility Billing Division in person for payments, account assistance, or to start/stop service.
Utility Billing Division 401 South Park Avenue Winter Park, Florida 32789
Hours of Operation: Monday through Friday 8:00 a.m. to 5:00 p.m. (Phone support available 8:30 a.m. to 4:30 p.m.)
Additional Notes
The City of Winter Park upgraded its utility billing system to Paymentus in 2022. Always use the official city website links to ensure secure payments. For power outage reporting, call 877-811-8700.
Frequently Asked Questions
Can I make a one-time payment without creating an account? Yes. The City of Winter Park allows one-time payments through Paymentus without registration.
What is the phone number for Winter Park utility bill payments? Call Paymentus at 1-888-481-1472 or Customer Service at 407-599-3220.
Where do I mail my Winter Park utility payment? Mail payments to: City of Winter Park, Utility Services, P.O. Box 1986, Winter Park, FL 32790.
Can I pay in person? Yes. Visit the Utility Billing Division at 401 South Park Avenue, Winter Park, FL 32789 during business hours (Monday–Friday, 8 a.m.–5 p.m.).
How do I set up autopay? Register for an account at cityofwinterpark.org/billpay or visit City Hall in person to enroll in autopay.
