Winter Haven Utilities (City of Winter Haven Water Department) provides water, sewer, garbage, and stormwater services to residents and businesses in Winter Haven, Florida. Monthly bills combine these charges with a clear due date, and timely payment prevents late fees or service interruptions.
- For the most current payment options and instructions, visit the official Winter Haven Water Customer Service Payments page at https://www.mywinterhaven.com/365/Winter-Haven-Water-Customer-Service-Paym where you can review every verified method in detail.
- You can also pay securely through the official utility portal at https://wh2o.mywinterhaven.com/portal/ to view your account and complete transactions directly.
One-Time Payment (Guest Pay)
Winter Haven Utilities offers a convenient guest pay option for one-time payments without requiring full account registration. This quick-pay feature lets you settle your current bill securely using your account number.
To complete a one-time payment:
- Go to the official utility portal.
- Select the guest or one-time payment option.
- Enter your account number exactly as shown on your statement.
- Choose credit/debit card or e-check and provide payment details.
- Review the total (including any convenience fee) and submit.
Payments are processed promptly with confirmation provided. This method is ideal for occasional users or those preferring manual payments.
Online Account Portal
Access the full online utility portal at https://wh2o.mywinterhaven.com/portal/. Registered users can view current and past bills, make payments, sign up for paperless billing, enroll in AutoPay, and manage their account 24/7. First-time users register directly on the portal.
Automatic Payments (Easy Pay Plan)
Enroll in the Easy Pay Plan (AutoPay) through the online portal after logging in. This service automatically deducts your full billed amount from your bank account or card on the due date each month. Bank draft AutoPay has no additional fees. You receive monthly email confirmations. Modify or cancel AutoPay anytime through the portal.
Pay by Phone
Pay your bill 24/7 by calling Payment Services at 863-291-5688. Have your account number and credit card ready. This automated system accepts credit/debit card payments with a convenience fee displayed before confirmation. For billing questions or assistance during business hours, call the main Customer Service line at 863-291-5678.
Mail Payments
Mail your payment with a check or money order payable to the City of Winter Haven. Include your account number on the check and attach the bill stub. Send to: City of Winter Haven P.O. Box 2277 Winter Haven, FL 33883-2277
Mail payments incur no convenience fees but allow 5–7 business days for delivery and processing.
In-Person Payments & Locations
Utility Customer Service Office (City Hall Annex) 551 Third Street NW Winter Haven, FL 33881
- Office hours: Monday–Thursday, 8:00 AM – 4:30 PM (closed Friday for some services; confirm current hours)
- Payment methods: Cash, check, money order, and credit/debit card (with convenience fee)
24-Hour Drop Box Located at the west end of the parking lot at the Utility Customer Service Office. Drop checks or money orders (no cash) with your account number written clearly. Payments are collected and processed the next business day.
Contact Customer Service
For billing inquiries, payment arrangements, or portal support, call 863-291-5678 (main Customer Service) or 863-291-5688 (Payment Services) during business hours. The Utility Customer Service Office is located at 551 Third Street NW, Winter Haven, FL 33881. For water or sewer emergencies, use the same numbers or follow instructions on your bill.
Frequently Asked Questions
Does Winter Haven Utilities offer one-time guest payments? Yes. Quick one-time payments are available through the official portal without full account registration.
What payment methods are accepted? Online portal and phone accept credit/debit cards and e-checks. In-person accepts cash, checks, money orders, and cards. Mail accepts checks and money orders.
Are convenience fees charged? Yes. Fees apply to credit/debit card transactions (online, phone, and in-person) and are displayed before confirmation.
What is the mailing address? City of Winter Haven, P.O. Box 2277, Winter Haven, FL 33883-2277. Always include your account number and bill stub.
Where is the in-person payment location and drop box? Utility Customer Service Office at 551 Third Street NW, Winter Haven, FL 33881 (Monday–Thursday 8:00 AM–4:30 PM) with a 24-hour drop box at the west end of the parking lot.
How do I enroll in AutoPay? Log into the online portal and sign up for the Easy Pay Plan. Bank draft has no additional fees.
What services are included on my Winter Haven utilities bill? Water, sewer, garbage, and stormwater charges.
How do I report a water or sewer emergency? Call Customer Service at 863-291-5678 or follow emergency instructions on your bill.
