Wilson Utilities, part of the City of Wilson, North Carolina, delivers reliable electric, water, sewer, and related services to residential and commercial customers. Monthly bills include usage charges with a clear due date printed on each statement. Timely payment prevents late fees and service interruptions.
- For the most current details on accounts and billing, visit the official Payment Options page at https://www.wilsonnc.org/residents/all-departments/financial-services/customer-service-and-business-operations/payment-options.
- Customers can also manage accounts and make payments directly through the secure MyWilson portal at https://my.wilsonnc.org/.
Online Account Management with MyWilson Portal
The City of Wilson provides secure online account access for all Wilson Utilities accounts through the MyWilson portal at https://my.wilsonnc.org/. New users complete a simple one-time registration using your last name and the last five digits of your Social Security number (or other verification from your bill). Once logged in, you can view current and past bills, track usage history, enroll in paperless e-billing, make one-time or recurring payments, and manage multiple accounts from any device.
The portal supports credit/debit card and electronic check (ACH) payments. Payments post immediately or the next business day. The City never charges convenience or junk fees for official portal transactions. The portal is fully mobile-friendly.
Express Pay by Phone (24/7)
The City of Wilson offers a convenient 24/7 Express Pay option using your phone or mobile device. Call (252) 399-2200 to make a payment, review account information, or access payment and billing history. The automated system is user-friendly and posts payments immediately. Credit/debit card and electronic check options are available. No convenience fees apply.
Automatic Payments (AutoPay)
Enroll in free AutoPay through your MyWilson account to have payments automatically withdrawn from your checking or savings account on the due date each month. This eliminates missed payments and late fees. You can modify or cancel AutoPay anytime through the portal or by contacting customer service.
Mail Payments
Mail your payment stub with a check or money order (payable to City of Wilson) to: Attn: Collection Division City of Wilson P.O. Box 2407 Wilson, North Carolina 27894
Include your full account number on the check. Do not send cash. Allow 5–7 business days for mail delivery and processing. This option is completely fee-free.
In-Person, Drive-Thru & Night Deposit Payments
Visit the Customer Service Center in person at: 208 Nash Street NE Wilson, NC 27893
Office hours for counter payments are Monday–Friday, 8:30 AM–5:00 PM. Use the four-lane drive-thru window (same address) Monday–Friday, 8:30 AM–6:00 PM for faster service. Payments are accepted via cash, check, money order, or credit/debit card.
For after-hours convenience, use the secure night deposit box located in Lane 1 of the drive-thru. It accepts checks and money orders only (no cash). Payments deposited after 8:00 AM are processed the next business day.
Contact Customer Service
Reach Wilson Utilities customer service at (252) 399-2200 (Monday–Friday, 8:30 AM–6:00 PM) for billing inquiries, payment arrangements, service starts/stops, or portal assistance. The Customer Service Center is located at 208 Nash Street NE, Wilson, NC 27893. For after-hours utilities emergencies, follow recorded instructions or call the main number.
Frequently Asked Questions
Can I pay my Wilson Utilities bill online without creating an account? The MyWilson portal at https://my.wilsonnc.org/ requires a one-time registration, but Express Pay by phone at (252) 399-2200 offers quick 24/7 payments without full account setup.
What payment methods does Wilson Utilities accept? The portal and phone accept credit/debit cards and electronic checks (ACH). In-person, drive-thru, and mail accept cash (in-person only), checks, or money orders.
Are there convenience fees for Wilson Utilities payments? No. The City of Wilson never charges convenience or junk fees for any official payment method.
Where do I mail my Wilson Utilities payment? Attn: Collection Division, City of Wilson, P.O. Box 2407, Wilson, NC 27894. Always include your account number.
What are the in-person and drive-thru hours? Customer Service Center at 208 Nash Street NE: Monday–Friday 8:30 AM–5:00 PM (counter) and 8:30 AM–6:00 PM (drive-thru). Night deposit box available 24/7 in Lane 1.
How do I set up AutoPay? Log into MyWilson at https://my.wilsonnc.org/ or contact customer service at (252) 399-2200. It is free and deducts automatically on the due date.
What services does Wilson Utilities provide? Electric (Wilson Energy), water, sewer, and related utility services for the City of Wilson, North Carolina.
How do I get help with payment arrangements or billing issues? Call (252) 399-2200 during business hours or visit the Customer Service Center. Flexible arrangements are available through customer service.
