The City of West Jordan, Utah, provides essential utility services including water, sewer, and garbage collection to residents and businesses. Timely payment of your West Jordan utilities bill ensures uninterrupted service, supports local infrastructure, and helps avoid late fees or disconnection. The city offers secure online payment options through its official portal for convenient access 24/7.
Customers can pay utility bills, permits, and other city invoices directly through the official InvoiceCloud payment portal. For complete payment options and billing resources, visit the city’s dedicated Pay My Bill page at https://www.westjordan.utah.gov/pay-my-bill/.
Online Payment Portal
The City of West Jordan uses a secure InvoiceCloud system for utility and city invoice payments. Registered users can view bills, payment history, and usage details while making payments with credit/debit cards or e-check.
How to Pay or Register
- Locate your account number on your monthly utility bill.
- Visit the official payment portal linked from https://www.westjordan.utah.gov/pay-my-bill/.
- Enter your account details to make a one-time payment or create a profile for ongoing access.
- Select your payment method and complete the transaction.
Payments are processed securely, with options for one-time or recurring setups where available.
Equal Payment Plan & Auto Pay
West Jordan offers an Equal Payment Plan for customers with 12 months of billing history at their current address. This levels out seasonal fluctuations by spreading estimated annual charges into equal monthly payments.
Customers are encouraged to combine this with automatic payments, which can be set up directly through the online portal at https://www.westjordan.utah.gov/pay-my-bill/. Contact utility billing for enrollment details or to withdraw (any outstanding balance becomes due immediately upon withdrawal).
Pay by Mail
Mail payments (check or money order payable to City of West Jordan) to the Finance Department at City Hall. Include the remittance stub from your bill for accurate crediting. Allow 5–7 business days for processing.
Mailing Address: City of West Jordan Finance Department / Utility Billing 8000 S. Redwood Road West Jordan, UT 84088
Do not send cash by mail.
In-Person Payments
In-person payments for utilities and city invoices are accepted at City Hall during business hours. Cash, checks, money orders, and cards are typically supported.
City Hall Address: 8000 S. Redwood Road West Jordan, UT 84088
Hours: Monday–Friday, approximately 8:00 a.m.–5:00 p.m. (confirm current hours by phone, as they may vary).
Plan ahead for any service-specific requirements or forms.
Contact West Jordan Utility Billing
For billing questions, payment arrangements, Equal Payment Plan enrollment, or account issues:
- Main City Phone: (801) 569-5000
- Utility Billing / Finance Inquiries: (801) 569-5020 or [email protected]
- Customer Service / General: (801) 863-1201 (or check current listing)
City Hall Address: 8000 S. Redwood Road, West Jordan, UT 84088
Staff can assist with new service applications, tenant billing forms, and hardship programs. Have your account number ready.
Overview of West Jordan Utilities Services
West Jordan Joint Utilities manages water, wastewater, and solid waste services for the community. The city emphasizes water conservation, infrastructure reliability, and customer support through online tools and local programs like the Utility Hardship Program and Equal Payment Plan. Bills reflect usage plus base fees, and annual Consumer Confidence Reports detail water quality. New customers can apply online or in person, with options for tenant billing and property management authorizations.
Frequently Asked Questions (FAQs)
How do I pay my West Jordan utilities bill online? Use the official portal linked from https://www.westjordan.utah.gov/pay-my-bill/ to make secure payments with your account number.
Is there a fee for online payments? The city does not charge extra fees for its official online system (third-party sites may add fees—always use the city’s verified links).
Where do I mail my utility payment? City of West Jordan, Finance Department / Utility Billing, 8000 S. Redwood Road, West Jordan, UT 84088. Include your account number and bill stub.
What are City Hall hours for in-person payments? Monday–Friday during standard business hours (typically 8:00 a.m.–5:00 p.m.). Call ahead to confirm.
How do I set up an Equal Payment Plan or auto pay? Enroll through the online portal at the Pay My Bill page or contact utility billing at (801) 569-5020 or [email protected].
What if I need payment assistance? The city offers a Utility Hardship Program. Visit https://www.westjordan.utah.gov/utility-hardship-program/ or contact customer service.
How do I apply for new utility service? Use the online application at https://www.westjordan.utah.gov/public-works/apply-for-utilities/ or visit City Hall with required documents.
Can I view my usage history online? Yes, after registering in the portal you can access bills, payments, and consumption details.
Who do I call for utility emergencies or outages? During business hours: (801) 863-1200. After hours: 1-833-863-1212 or Metro Dispatch.
Where is City Hall located? 8000 S. Redwood Road, West Jordan, UT 84088. Main phone: (801) 569-5000.
