Fort Worth Water provides safe drinking water, wastewater, and stormwater services to residential and commercial customers throughout the City of Fort Worth, Texas. Monthly bills include usage charges with a clear due date printed on each statement. Timely payment prevents late fees and service interruptions.
- For the most current details on accounts and billing, visit the official Payment Options page at https://www.fortworthtexas.gov/departments/water/services/payment-options.
- Customers can also make secure one-time or recurring payments directly through the official MyH2O portal at https://fwmyh2o.smartcmobile.com/portal/.
Guest Pay / One-Time Payment Option
Fort Worth Water offers a convenient one-time payment (guest pay) option through the MyH2O portal—no full account registration required. This feature is ideal for occasional users or those who prefer to pay manually without creating a recurring login.
To complete a guest/one-time payment:
- Visit the MyH2O portal.
- Select the one-time payment option.
- Enter your utility account number, billing cycle, and route number (all printed on your bill).
- Provide payment details using a credit/debit card (Visa, MasterCard, Discover, American Express) or electronic check (ACH).
- Review the amount and submit for immediate confirmation.
Payments are processed securely and typically post the same or next business day. You will receive an on-screen receipt. No convenience fees apply to official MyH2O portal payments for water bills.
Online Account Management with MyH2O Portal
Create a free MyH2O account on the portal at https://fwmyh2o.smartcmobile.com/portal/ for full 24/7 access. Once registered (using your account number, billing cycle, and route number from your bill), you can view current and past bills, track daily/hourly water usage (data available the next day), enroll in paperless e-billing, and manage your Fort Worth Water account from any device.
A free MyH2O mobile app is also available for iOS and Android, offering the same features on the go.
Automatic Payments (AutoPay / Bank Draft)
Enroll in free AutoPay through your MyH2O account to have payments automatically withdrawn from your checking or savings account on the due date each month. This eliminates missed payments and late fees. You can modify or cancel AutoPay anytime through the portal.
Pay by Phone (24/7 Automated)
Pay your bill by credit/debit card or electronic check 24 hours a day, 7 days a week by calling 817-392-4477 and selecting Option 2. Have your utility account number ready. The automated system processes payments securely and provides immediate confirmation. For billing questions or assistance, the same number connects you to representatives during business hours (7:00 AM–7:00 PM, Monday–Friday).
Mail Payments
Mail your payment stub with a check or money order (payable to Fort Worth Water Department) to: Fort Worth Water P.O. Box 961003 Fort Worth, TX 76161-0003
Include your full account number on the check. Use the pre-addressed envelope included with your bill when available. Do not send cash. Allow 5–7 business days for mail delivery and processing. This option is completely fee-free.
In-Person and 24-Hour Drop Box Payments
Visit the Water Customer Service Office in person at: 100 Fort Worth Trail Fort Worth, TX 76102
Payments are accepted Monday–Friday, 8:00 AM–5:00 PM (excluding holidays). A kiosk is available in the main lobby—register and wait for a text notification with your window assignment. Accepted methods include cash, credit/debit cards, checks, and money orders.
For after-hours convenience, use the secure 24-hour drop box located at the walkway in front of City Hall (same address). The drop box accepts checks or money orders only (no cash) and processes deposits the next business day.
Contact Customer Service
Reach Fort Worth Water customer service at 817-392-4477 (7:00 AM–7:00 PM, Monday–Friday) for billing inquiries, payment arrangements, service starts/stops, or portal assistance. Email: [email protected]. For water emergencies (24/7), call the same number and select Option 1. The Water Customer Service Office is located at 100 Fort Worth Trail, Fort Worth, TX 76102.
Frequently Asked Questions
Can I pay my Fort Worth Water bill online without creating an account? Yes. The official MyH2O portal at https://fwmyh2o.smartcmobile.com/portal/ supports one-time/guest payments using only your account number, billing cycle, and route number—no full registration required for single transactions.
What payment methods does Fort Worth Water accept? The portal and phone accept credit/debit cards and ACH electronic checks. In-person and drop box accept cash, cards, checks, or money orders. Mail accepts checks or money orders only.
Are there convenience fees for Fort Worth Water payments? No convenience fees apply to official MyH2O portal, AutoPay, phone, mail, in-person, or drop box payments for water bills.
Where do I mail my Fort Worth Water payment? Fort Worth Water, P.O. Box 961003, Fort Worth, TX 76161-0003. Always include your account number on the check.
What are the in-person payment hours? Monday–Friday, 8:00 AM–5:00 PM at 100 Fort Worth Trail, Fort Worth, TX 76102. Use the 24-hour drop box for after-hours check or money order deposits.
How do I set up AutoPay for my Fort Worth Water bill? Log into your MyH2O account at https://fwmyh2o.smartcmobile.com/portal/ and enroll in AutoPay. It is free and automatic on the due date.
What services does Fort Worth Water provide? Safe drinking water supply, wastewater collection, and stormwater services for the City of Fort Worth, Texas.
How do I get help with payment arrangements or billing issues? Call 817-392-4477 during business hours or use the MyH2O portal. Flexible arrangements are available through customer service.
