Wapa Virgin Islands Bill Pay: VIWAPA Online Click2Gov, Phone, Drop‑Box Payments

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The Virgin Islands Water and Power Authority (VIWAPA / WAPA) provides electric and potable water service across the U.S. Virgin Islands.
Customers can pay WAPA bills online via Click2Gov, by phone, through bank branches, drop‑boxes, and at customer service offices.

WAPA Virgin Islands Bill Pay – Current Options

1. Pay Your Bill Online (Primary)

From this portal you can:

  • Make a one‑time payment
  • View your current balance
  • Access account information & history
  • Pay electric and water bills using credit card or electronic check

WAPA migrated its data to a cloud service by CentralSquare (Tier 3 data center) to improve security and reliability; customers who bookmarked the old portal should update to the new Click2GovCX link above.

2. Pay by Phone (Automated Bill Pay)

  • Phone payment numbers:
    • St. Thomas/St. John: 340‑774‑3552 (Option 3 – Automatic Bill Pay)
    • St. Croix: 340‑773‑2250 (Option 3 – Automatic Bill Pay)

With the pay‑by‑phone system you can:

  • Make bill payments by major credit card
  • Check account balances and other account details

This is ideal if you don’t have internet access or prefer to pay by phone.

3. Bank Branch Payments

You can pay your WAPA bill at participating bank branches:

  • FirstBank
  • Banco Popular
  • Bank of St. Croix

Bring your WAPA bill and payment (cash, check, or as allowed by the bank).
Bank branches forward payments to WAPA; pay before the due date to allow for processing.

4. Drop‑Box Payments

  • Drop‑boxes are located at WAPA customer service offices territory‑wide.
  • You can place a check or money order in the drop‑box (do not leave cash).
  • Include:
    • Your account number
    • Your bill stub or name and service address

Payments are collected and posted by WAPA staff.

5. Pay at WAPA Customer Service Offices

  • Visit WAPA Customer Service Offices during regular business hours to pay:
    • By cash, check, money order, or card (depending on location)
    • Ask questions about your bill, payment arrangements, or service

Office hours and locations are listed on www.viwapa.vi or your printed bill.

wapa virgin islands bill pay – FAQs

How do I pay my WAPA bill online?

  • Go to https://www.viwapa.vi and click “Pay Your Bill Online”, or
  • Go directly to: https://virg-egov.aspgov.com/Click2GovCX/index.html

Then:

  • Look up your account using details from your bill
  • Choose credit card or electronic check
  • Confirm your payment and keep the email receipt

I had the old online payment page bookmarked. What should I do?

WAPA upgraded its systems and moved to a new Click2GovCX portal.
Update any old bookmarks to:
https://virg-egov.aspgov.com/Click2GovCX/index.html

You can always reach the current portal from www.viwapa.vi by clicking “Pay Your Bill Online.”

Can I pay my WAPA bill by phone?

Yes.

  • Call 340‑774‑3552 (St. Thomas/St. John) or 340‑773‑2250 (St. Croix).
  • Select Option 3 for Automatic Bill Pay.
  • Follow the prompts to pay using a major credit card.

What payment methods are accepted online?

Through the Click2Gov portal, customers can typically use:

  • Credit cards (major brands)
  • Electronic check (e‑check)

Check the payment screen for accepted card types and any convenience fees.

Where can I pay my WAPA bill in person?

You can pay:

  • At WAPA Customer Service Offices (listed on viwapa.vi and on your bill)
  • At participating banks: FirstBank, Banco Popular, and Bank of St. Croix

Always bring your bill stub and payment.

Can I use drop‑boxes to pay?

Yes.

  • Drop‑boxes are located at WAPA business centers.
  • Place a check or money order (no cash) with your account number and bill stub in the box.

What if the online payment site doesn’t work on my phone?

After WAPA’s migration to the new portal, some customers briefly had issues on mobile devices, but WAPA reports these issues are resolved.

If you still have problems:

  • Try again using a different browser or a desktop/laptop, or
  • Call 340‑774‑3552 or 340‑773‑2250, Option 3, to pay by phone.

How can I avoid long lines at WAPA offices?

WAPA encourages customers to use:

  • Online bill pay (Click2GovCX)
  • Phone payments (Option 3 on the main numbers)
  • Bank branch payments
  • Drop‑boxes for checks/money orders

These options help you avoid unnecessary wait times.

How do I check my WAPA account balance?

You can:

  • Log into the online payment portal (Click2GovCX) to view your balance
  • Call 340‑774‑3552 or 340‑773‑2250 and follow prompts for account inquiry
  • Visit a customer service office and ask a representative

What should I do if I’m having trouble paying my WAPA bill?

If you anticipate difficulty paying:

  • Contact WAPA Customer Service at the numbers on your bill (340‑774‑3552 or 340‑773‑2250)
  • Ask about any payment arrangements or assistance programs available

Acting early can help avoid late fees and service interruptions.

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