Upshur Rural Electric Cooperative (URECC) provides reliable electric service to members in Upshur County and surrounding areas in East Texas. Paying your URECC bill on time prevents late fees, service disconnection, reconnection charges, or negative credit impacts.
Official Upshur Rural Electric Payment Resources
- SmartHub Pay Now (Guest / One-Time Payment) – Make a quick one-time payment using credit or debit card with only your account number — no full registration or login required.
- Payment Options Guide – Complete official page detailing every payment method, including SmartHub online account, Auto Pay, phone, mail, kiosks, drop box, and Power Pay (no fees).
Bank account (ACH/eCheck) and Power Pay options have no fees. Credit/debit card payments may incur a small processing fee (disclosed at checkout). Payments typically post within 1–2 business days.
1. SmartHub Pay Now (Guest / One-Time Payment – Fastest for Quick Payments)
URECC offers a convenient Pay Now option for one-time payments without full account registration.
How to pay as a guest:
- Visit the official Pay Now page: https://urecc.smarthub.coop/PayNow.html.
- Enter your account number (found on your monthly statement).
- Select your payment amount and choose credit or debit card (MasterCard, Visa, Discover, or American Express).
- Review and submit for immediate confirmation.
Payments are processed securely and typically post the same or next business day. This method is ideal for urgent or one-time payments when you do not have (or want) a full SmartHub account.
2. Pay Online via SmartHub (Recommended for Full Management)
The official SmartHub portal provides complete account access and recurring payment options.
How to pay:
- Go to https://urecc.smarthub.coop/ and log in or register (new users need account number and ZIP code).
- Navigate to Make a Payment or Pay Bill.
- Pay with bank account (ACH/eCheck) or credit/debit card.
- View current balance, usage history, past bills, outage information, and payment records.
The portal also supports the free SmartHub mobile app for iOS and Android.
3. Set Up Auto Pay or Power Pay (No Fees)
Enroll in Auto Pay or Power Pay (no fees) through SmartHub for automatic monthly deductions from your checking or savings account.
- Log in → Billing & Payments → select Auto Pay or Power Pay.
- Link your bank account.
- Power Pay allows you to pay as you go with daily billing based on actual meter readings.
- Auto Pay and Power Pay can be modified or canceled anytime.
4. Pay by Phone (24/7 Automated System)
Use the automated phone payment system for quick payments without internet access.
- Call 855-939-3744 (available 24 hours a day, 7 days a week).
- Follow the prompts to pay with credit/debit card or bank information.
For live assistance, call Member Services at 903-843-2536 during business hours.
5. Pay by Mail
Mail a check or money order (payable to Upshur Rural Electric Cooperative) with no convenience fee. Use the remittance coupon from your statement or clearly write your account number. Mailing address (printed on your statement): Upshur Rural Electric Cooperative P.O. Box 70 Gilmer, TX 75644
Allow 5–7 business days for processing. Never send cash.
6. Pay In Person or at Kiosks / Drop Box
- Office In-Person Payments: Visit the headquarters at 1200 West Tyler Street, Gilmer, TX 75644 during business hours (Monday–Friday, 8:00 AM – 5:00 PM).
- 24/7 Outdoor Kiosks: Located at the office for cash, check, debit, or credit card payments.
- Drive-Thru Drop Box: 24/7 access for check or money order payments.
Payments made in person or via kiosk/drop box are typically processed the same or next business day.
7. Payment Assistance & Important 2026 Notes
If you are experiencing financial hardship, contact Member Services at 903-843-2536 immediately to discuss payment arrangements or assistance programs. URECC works with members on a case-by-case basis.
Important 2026 Notes:
- Always use official urecc.coop domains and the verified phone numbers above.
- The cooperative never requests payment via gift cards, wire transfers, cryptocurrency, or unsolicited links.
- Late payments may result in additional fees or service disconnection after proper notice.
- For power outages or emergencies, call 903-680-2100 or 866-804-1674.
Customer Service Contacts
- Member Services: 903-843-2536
- Automated Payments: 855-939-3744
- Physical Address: 1200 West Tyler Street, Gilmer, TX 75644
Frequently Asked Questions (FAQs)
1. What is the official way to pay my Upshur Rural Electric bill online? Use SmartHub at https://urecc.smarthub.coop/ or the Pay Now guest option at https://urecc.smarthub.coop/PayNow.html.
2. Is Pay Now (guest payment) available without registering? Yes — pay instantly with credit or debit card using only your account number via the dedicated Pay Now page.
3. Are there fees for online payments? Credit/debit card payments may incur a small processing fee (disclosed at checkout). Bank account (ACH) and Power Pay have no fees.
4. What phone number is used for automated payments? Call 855-939-3744 for the 24/7 secure automated phone payment system.
5. How do I set up Auto Pay? Log into SmartHub and follow the prompts under Billing & Payments.
6. Where can I pay in person or use a kiosk? At the office (1200 West Tyler Street, Gilmer, TX 75644) or use 24/7 outdoor kiosks and drive-thru drop box.
7. What payment methods are accepted? Bank account (ACH), credit/debit cards, checks, money orders, and cash at kiosks or the office.
8. How quickly do online or phone payments post? Most electronic payments post within 1–2 business days.
9. Can I view my usage history and bills online? Yes — full access to billing history and usage data is available after logging into SmartHub.
10. What should I do if I cannot pay my full bill? Contact Member Services at 903-843-2536 immediately to discuss payment arrangements or assistance options.
11. Is there a mobile app for payments? Yes — download the free SmartHub app for iOS and Android to manage and pay your bill on the go.
12. Are third-party bill-pay services recommended? No. Upshur Rural Electric Cooperative only endorses its official SmartHub portal, Pay Now, phone system, mail, kiosks, and office payments to avoid extra fees or delays.
