Unitil Online Bill Pay: Guide to MyUnitil Portal, UniPay, Phone, Mail & Assistance Options

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Unitil offers multiple ways to pay your electric or gas bill: through the MyUnitil online portal and mobile app, UniPay automatic bank draft, phone, mail, in person, and third‑party services.
Most options are free, and the main self‑service hub is the MyUnitil customer portal.

Current Billing & Payment Links

Ways to Pay Your Unitil Bill

1. MyUnitil Online Portal (Primary “Unitil Online Bill Pay”)

  • Login: https://myaccount.unitil.com (MyUnitil)
  • Manage your account and payments online:
    • Pay your bill for free from your bank account
    • Pay as a guest (no registration)
    • Enroll in e‑Billing (paperless)
    • View past bills and energy usage (“My Energy Usage” graph)
    • Update contact and notification preferences

To log in (new users):

  • Go to MyUnitil and click Create Account.
  • Provide:
    • Your Unitil account number
    • Last four digits of SSN or Tax ID
    • Username and password

Once registered, you can use the web portal or MyUnitil mobile app.

2. UniPay (Automatic Bank Draft)

  • UniPay is Unitil’s automatic bank draft program.
  • Your bill is automatically deducted from your checking or savings account each month on the due date.
  • Enroll through:
    • MyUnitil (billing options), or
    • Forms provided on the Billing & Payment Options page.

UniPay is free and helps avoid missed due dates and late fees.

3. Pay by Phone

  • Automated phone payment: 1‑888‑301‑7700

You can:

  • Pay with credit/debit card or bank account
  • Check your balance and due date

Note: Some card payments may incur a small processing fee; listen to the prompt for any fee details.

4. Pay by Mail

From the latest Unitil FAQ:

  • Mailing address:Unitil
    P.O. Box 981077
    Boston, MA 02298‑10100
  • Make checks or money orders payable to Unitil.
  • Include your payment stub and account number.
  • Mail early enough (5–7 days) to reach Unitil before the due date.

5. Pay In Person

  • Pay at your nearest Western Union location or other certified payment centers listed by Unitil.
  • Some locations may charge a service fee.
  • Check Unitil’s Billing & Payment Options page or your bill for the most current list.

6. Third‑Party Bill Pay (doxo & Bank Bill Pay)

  • doxo:
    • Pay Unitil with credit/debit card, Apple Pay, or bank account.
    • doxo may charge service fees and payments may take longer to reach Unitil.
  • Bank bill pay:
    • Add Unitil as a payee in your bank’s online bill‑pay.
    • Use the PO Box 981077, Boston, MA 02298‑10100 address and your full Unitil account number.

For urgent payments, MyUnitil, UniPay, or phone payments are safer.

MyUnitil Mobile App

  • App: “MyUnitil” on Google Play and (if available) App Store.
  • Features:
    • Manage your Unitil account anywhere
    • View current balance and due date
    • Pay your bill** (bank or card depending on configuration)**
    • Monitor and compare energy usage
    • Receive outage and billing notifications (where supported)

Billing Options & Help

  • Billing & Payment Options:
    • Go paperless (e‑Billing)
    • Enroll in Budget Billing (spread seasonal usage over equal monthly payments)
    • Set up payment plans if you’re behind
    • Find payment assistance programs (Good Neighbor Energy Fund, LIHEAP, CAP, etc.)
  • Need help paying your bill?
    • Start at https://unitil.com/account-billing/billing-payment-options and look for assistance links, or
    • Call 1‑888‑301‑7700 for guidance.

Unitil Online Bill Pay – FAQs (Updated)

How can I pay my Unitil bill for free?

You can pay for free by:

  • Logging into MyUnitil and paying from your bank account, or
  • Using MyUnitil guest pay (no login), or
  • Enrolling in UniPay automatic bank draft.

Card payments and some third‑party services may have processing fees.

How do I pay my Unitil bill online?

  • Go to MyUnitil: https://myaccount.unitil.com
  • Log in or use guest pay
  • Choose Pay Bill, enter amount, select bank or card, and confirm.

You can also enable e‑Billing to receive bills electronically.

How do I log into my MyUnitil account?

From Unitil’s FAQ:

  • Log in via the MyUnitil mobile app or at https://myaccount.unitil.com.
  • If you’re a new user, you’ll need:
    • Unitil account number
    • Last four digits of your SSN or Tax ID
    • To define a username and password

If you haven’t set up service yet, you must start service first, then register for MyUnitil.

What is UniPay?

UniPay is Unitil’s automatic bank draft program:

  • Your bill is automatically paid from your bank account each month.
  • There’s no additional cost for UniPay.
  • Enroll via MyUnitil or by requesting a UniPay form.

Can I pay my Unitil bill by phone?

Yes.

  • Call 1‑888‑301‑7700.
  • You can pay with credit/debit card or bank account via the automated system.
  • Some card payments may incur a small processing fee.

Where do I mail my Unitil payment?

Mail to:

Unitil
P.O. Box 981077
Boston, MA 02298‑10100

Include your payment stub and account number, and mail early.

Can I use the MyUnitil app to pay my bill?

Yes.

  • Download MyUnitil on Google Play (and App Store if available).
  • Log in with your MyUnitil credentials to:
    • View your bill and usage
    • Pay your bill
    • Manage notifications and account settings

Does Unitil offer payment plans or budget billing?

Yes.

  • Budget Billing: spreads your annual energy costs into even monthly payments.
  • Payment plans: available if you fall behind; call Unitil to set up a manageable plan.
  • Payment assistance: Unitil participates in several financial assistance programs (Good Neighbor Energy Fund, CAP, LIHEAP, etc.).

What if I’m having trouble paying my Unitil bill?

  • Visit the Billing & Payment Options page and click on assistance links, or
  • Call 1‑888‑301‑7700 to discuss payment plans and assistance programs.

Act early to avoid late fees and service interruptions.

Can I pay my Unitil bill through doxo or my bank’s bill pay?

Yes.

  • doxo: lets you pay with card, Apple Pay, or bank account (fees may apply; payments may take longer).
  • Bank bill pay: send payments from your bank using the Unitil PO Box, but processing may take a few days.

For close due dates, MyUnitil, UniPay, or phone payments are recommended.

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