UGI Utilities provides natural gas and electric service to residential and commercial customers primarily across Pennsylvania (serving more than 45 counties) and one county in Maryland. Customers can manage accounts and pay bills securely through the UGI Online Account Center, one-time guest payment options, automated phone system, authorized in-person agents, or by mail. All major online payment methods carry no service charge from UGI.
- https://www.ugi.com/payments-billing/ — Official hub listing all payment options, including Quick Pay links, phone instructions, mail address, CheckFreePay guidance, and assistance resources.
- https://ipn.paymentus.com/rotp/uutl — Direct one-time guest payment page for bank account, credit/debit card, or digital wallet (Apple Pay, Venmo, Google Pay, PayPal, or PayPal Credit) payments with no UGI service charge.
One-Time Guest Payment Online
UGI supports secure one-time (guest) payments that do not require account registration. This option suits customers who need to pay a current balance quickly.
Visit https://ipn.paymentus.com/rotp/uutl and enter your UGI account number. You can then choose:
- Bank account (checking or savings) — no service charge
- Credit or debit card (Visa, Mastercard, Discover, American Express) — no service charge
- Digital wallet (Apple Pay, Venmo, Google Pay, PayPal, or PayPal Credit) — no service charge
After submission you receive a confirmation number. Online payments typically post to the account within 1–2 business days. Save the confirmation for your records, especially if a shutoff notice is active.
For recurring access to billing history, paperless billing, AutoPay, or saved payment methods, register or log in at the UGI Online Account Center (https://onlineaccount.ugi.com/portal/). A free mobile app (search “UGI Mobile Account Center” or “UGI Utilities Account” in the Apple App Store or Google Play) provides the same core features on a phone or tablet.
Pay by Phone
Call the automated system at 800-276-2722 (available 24/7 for payments). Have your UGI account number ready.
- Credit or debit card: After language selection, choose options 3, 1, 3, 2.
- Bank account (Monday–Friday, 8 a.m.–5 p.m.): After language selection, choose options 3, 1, 3, 1.
A confirmation number is provided at the end of a successful transaction. Customer service representatives are available at the same number Monday–Friday, 8 a.m.–5 p.m.
Pay In Person at Authorized Locations
UGI does not operate its own retail payment counters. Payments can be made at authorized CheckFreePay agent locations (convenience stores, grocery stores, and other participating retailers).
- Use the official locator at https://www.checkfreepay.com/en/payment-locator.html.
- Enter your address or ZIP code, then search for biller “UGI” or “UGI Utilities.”
- Bring your UGI account number (or bill barcode if available).
- Pay with cash, check, or other methods accepted by that agent.
Only authorized agents ensure timely remittance to UGI. Payments made at unauthorized locations can be delayed. Confirm the agent accepts UGI before traveling.
Pay by Mail
Mail your payment with the remittance stub from your bill or write your full UGI account number clearly on the check or money order.
Mailing address:
UGI Utilities, Inc.
P.O. Box 15503
Wilmington, DE 19850-5503
Allow additional time for postal delivery and processing. Payments are posted after receipt and processing.
Bill Assistance Programs
If you are having difficulty paying your bill, several programs are available. Contact UGI Customer Service at 800-276-2722 (Monday–Friday, 8 a.m.–5 p.m.) or visit https://www.ugi.com/assistance-programs/ for current details and applications.
Key programs include:
- LIHEAP (Low-Income Home Energy Assistance Program): Cash and Crisis grants for income-eligible households (generally at or below 150% of Federal Poverty Income Guidelines). The 2026–2027 season opens November 2, 2026. Apply at https://www.compass.state.pa.us or call 800-844-9276 (800-UGI-WARM). Share income data with UGI on the application when prompted to streamline other program enrollment.
- Customer Assistance Program (CAP): Income-based monthly payment plan (up to 150% of Federal Poverty Income Guidelines) with potential arrearage forgiveness for on-time payments. Eligibility and application information is at https://www.ugi.com/assistance-programs/CAP/ and https://www.ugi.com/cap-eligibility/.
- Operation Share: Hardship fund grants for customers up to 250% of Federal Poverty Income Guidelines, supported by donations and corporate contributions.
Income guidelines and additional options (including LIURP weatherization) are published at https://www.ugi.com/assistance-programs/income-guidelines/. Payment arrangements or extensions may also be available by calling 800-276-2722 before any shutoff date and providing a payment confirmation number if applicable.
Contact UGI Utilities
- Customer Service & Billing: 800-276-2722 (Monday–Friday, 8 a.m.–5 p.m.); email [email protected]
- Emergencies (gas odor/leak or electric outage): 800-276-2722 (24/7) from a safe location
- Assistance inquiries: 800-276-2722 or 800-844-9276
- Payment mailing address: UGI Utilities, Inc., P.O. Box 15503, Wilmington, DE 19850-5503
Always use official channels. UGI warns that scammers may impersonate employees by phone, online, or in person; the only official phone number is 800-276-2722, and legitimate employees carry photo ID.
Frequently Asked Questions
How do I make a one-time UGI payment without creating an account?
Go to https://ipn.paymentus.com/rotp/uutl, enter your account number, and pay by bank account, credit/debit card, or supported digital wallet. No login is required and there is no UGI service charge.
What phone number do I call to pay my UGI bill?
Call 800-276-2722 and follow the automated prompts (card: options 3-1-3-2; bank account during business hours: options 3-1-3-1). Have your account number ready.
Can I pay my UGI bill in person?
Yes, at authorized CheckFreePay locations. Use the locator at https://www.checkfreepay.com/en/payment-locator.html, search for UGI as the biller, and bring your account number.
Where do I mail my UGI utility payment?
Mail to UGI Utilities, Inc., P.O. Box 15503, Wilmington, DE 19850-5503, with your account number clearly written on the payment.
Does UGI offer payment assistance or plans?
Yes. Call 800-276-2722 to discuss payment arrangements. Income-eligible customers can also apply for LIHEAP (season opens November 2, 2026), CAP, and other programs through the assistance resources at https://www.ugi.com/assistance-programs/.
How long does it take for online payments to post?
Allow 1–2 business days for online and most electronic payments to appear on your account. Retain your confirmation number.
Is there a UGI mobile app?
Yes. Search for the UGI Mobile Account Center or UGI Utilities Account app in the Apple App Store or Google Play to pay bills, view usage, and manage your account.