UGI Utilities provides natural gas and electric service to hundreds of thousands of customers across Pennsylvania and parts of Maryland. Paying your UGI bill is convenient through secure online options, phone, mail, or authorized in-person locations.
- The main resource for all billing and payment options is the UGI Payments & Billing page at https://www.ugi.com/payments-billing/.
- For a quick one-time payment without creating an account, use the direct online payment portal at https://onlineaccount.ugi.com/portal/one-timepayment.aspx.
Pay Online (One-Time Guest Payment)
UGI offers a fast, secure one-time payment option that does not require creating a full online account. This is ideal for customers who want to pay their current bill quickly.
How to make a one-time payment:
- Visit https://onlineaccount.ugi.com/portal/one-timepayment.aspx.
- Enter your UGI account number and billing details.
- Choose your payment method (bank account, Visa, Mastercard, Discover, or American Express).
- Complete the transaction and save your confirmation number.
This guest payment feature allows immediate processing for current balances. For recurring access, payment history, autopay setup, or paperless billing, create a full account through the UGI online portal.
Note: Online payments typically post within 1-2 business days. Always confirm receipt before any due dates or shutoff notices.
Pay by Phone
Make secure payments anytime using UGI’s automated phone system.
Phone Number: 800-276-2722 (available 24/7 for automated payments)
How to pay by phone:
- Have your UGI account number ready.
- Follow the voice prompts.
- For credit or debit card payments: Select options 3, 1, 3, 2 after language preference.
- For bank account payments (Monday–Friday, 8 a.m.–5 p.m.): Select options 3, 1, 3, 1.
You will receive a confirmation number after a successful payment. This method is convenient for quick resolutions without internet access.
Pay In Person at Authorized Locations
You can pay your UGI bill in person at authorized payment agents through the CheckFreePay network.
How to pay in person:
- Visit a CheckFreePay location near you (find locations at checkfreepay.com or by calling UGI).
- Designate “UGI” as the biller.
- Provide your UGI account number.
- Pay with cash, check, or other accepted methods at the agent location.
Important: Only use authorized agents to ensure your payment reaches UGI promptly. Unauthorized locations may cause delays. UGI does not operate widespread company-owned retail payment counters; payments are handled through this partner network or the main customer service channels.
For specific local office or agent details in your area, contact UGI at 800-276-2722 or check the payments page.
Pay by Mail
Mail your payment with the remittance stub or your account number clearly written on the check.
Mailing Address: UGI Utilities, Inc. P.O. Box 15503 Wilmington, DE 19850-5503
Allow extra time for postal delivery and processing. Payments are typically posted within several business days of receipt. Include your full account number to avoid processing delays.
Payment Assistance Programs
If you are having difficulty paying your UGI bill, assistance programs are available.
Contact UGI Customer Service at 800-276-2722 to discuss:
- Payment plans or extensions
- Low-Income Home Energy Assistance Program (LIHEAP)
- Other financial assistance options based on eligibility
Representatives can guide you through available support and help avoid service interruptions. Applications and details are also available on the UGI website under assistance programs.
Contact UGI Utilities Customer Service
Main Customer Service & Billing Phone: 800-276-2722 (Monday–Friday, 8:00 a.m. – 5:00 p.m.)
Email: [email protected] or [email protected]
Emergency (Gas Smell or Electric Issues): 800-276-2722 (24/7)
Mailing Address for Payments: UGI Utilities, Inc., P.O. Box 15503, Wilmington, DE 19850-5503
UGI serves customers across 45+ counties in Pennsylvania and one county in Maryland. Local service centers or authorized agents vary by region—call the main number for the nearest options or specific account support.
Frequently Asked Questions
How do I make a one-time payment without signing up for an account?
Use the direct one-time payment portal at https://onlineaccount.ugi.com/portal/one-timepayment.aspx. Enter your account number and pay with a bank account or major credit/debit card—no login required.
What phone number do I call to pay my UGI bill?
Call 800-276-2722 for the automated payment system. Follow the prompts for credit/debit card or bank account payments. Have your account number ready.
Can I pay my UGI bill in person?
Yes, at authorized CheckFreePay locations. Find a location near you through the CheckFreePay website or by calling UGI. Provide your UGI account number and designate UGI as the biller.
Where do I mail my UGI utility payment?
Mail payments to UGI Utilities, Inc., P.O. Box 15503, Wilmington, DE 19850-5503. Include your account number on the check.
Does UGI offer payment assistance or plans?
Yes. Contact 800-276-2722 to discuss payment plans, extensions, or eligibility for programs like LIHEAP. Representatives can help based on your situation.
How long does it take for online payments to post?
Allow 1–2 business days for online payments to post. Confirm receipt before any due dates to avoid late fees or service issues.
