Tupelo Water & Light provides reliable electric and water services to residents and businesses in Tupelo, Mississippi. Paying your utility bill is straightforward with multiple secure options, including fast online payments.
- For quick one-time payments without creating an account, use the official Tupelo Water & Light secure bill pay site at https://btat2.paybill.com/TW&L.
- For full account access, bill history, and recurring options, visit the main online payment portal at https://tupelowaterandlight.utilitynexus.com/.
Pay Online (QuickPay / One-Time Guest Payments)
Tupelo Water & Light offers convenient online bill payment through two primary secure platforms.
- QuickPay / One-Time Guest Payment: Go to https://btat2.paybill.com/TW&L. Enter your account number or statement details to view and pay your current bill immediately. This option supports one-time payments via credit card, debit card, or other accepted methods. It is ideal for guests or customers who need to pay without logging into a full account.
- Full Online Portal: Access https://tupelowaterandlight.utilitynexus.com/ to log in (or register) for bill history, usage graphs, payment scheduling, and notifications. The portal is powered by a secure utility billing system and allows paperless billing signup.
Important note for delinquent accounts: If your bill is past due and subject to disconnection, or if service has already been disconnected, you must call the office after making an online payment and provide the confirmation number to restore service.
A free mobile app (“Tupelo Water & Light”) is also available on the Google Play Store and Apple App Store. It lets you view/pay bills, check usage history in graph form, manage notifications, and handle payments on the go.
Pay by Phone
Call the dedicated billing line at 662-841-6470 during business hours to make a payment over the phone or ask questions about your account.
A third-party phone payment option is also available at 877-264-5761 (confirm current details when calling). Have your account number ready for faster service.
Pay In-Person or Drop Box
Visit the Billing & Collections Office in person:
- Address: 333 Court Street, Tupelo, MS 38804
- Hours: 8:00 a.m. – 5:00 p.m., Monday through Friday
- A drive-thru window is available for quick payments.
- An after-hours drop box is located at the same address for check or money order payments.
Cash, check, money order, and card payments are accepted at the counter (subject to standard policies). For new service applications or service transfers, you must visit this office in person with two forms of ID (including photo ID) and lease/deed documents if renting.
Pay by Mail
Mail your payment (check or money order) with the remittance stub from your bill to the address printed on your statement. The primary billing office address is:
Tupelo Water & Light 333 Court Street Tupelo, MS 38804
Always include your account number on the check. Payments are typically credited based on the postmark date. Do not send cash by mail.
Customer Service Contact Information
- Billing & Collections Phone: 662-841-6470
- Repairs & Outages / After Hours: 662-841-6460
- General Water & Light Phone: 662-841-6465
- Email: Use the contact form on tupeloms.gov or email listed on your statement (e.g., billing-specific contacts like [email protected])
- Physical Office: 333 Court Street, Tupelo, MS 38804 (Billing & Collections)
- Operations & Maintenance: 320 North Front St., Tupelo, MS
Office hours are Monday–Friday, 8:00 a.m.–5:00 p.m. For delinquent accounts or disconnections, contact the office promptly. Restoration fees are $25 during normal hours and $75 after hours.
Important Notes on Billing and Service
- Bills are typically due within 15 days for residential customers.
- Online or phone payments for past-due accounts require follow-up confirmation with the office.
- Tupelo Water & Light serves the city limits of Tupelo and offers competitive rates. Water comes from the Northeast Mississippi Regional Water District.
- For new service, visit the Billing & Collections Office in person.
Frequently Asked Questions
How do I pay my Tupelo Water & Light bill online? Use the QuickPay one-time payment site at https://btat2.paybill.com/TW&L for fast guest payments or the full portal at https://tupelowaterandlight.utilitynexus.com/ for account login, history, and recurring options. Both are secure and official.
What phone number should I call for billing questions or phone payments? Call 662-841-6470 for billing and collections. For after-hours outages or emergencies, use 662-841-6460.
Where is the Tupelo Water & Light office located? The Billing & Collections Office is at 333 Court Street, Tupelo, MS 38804 (with drive-thru and drop box). Hours are 8:00 a.m.–5:00 p.m., Monday–Friday.
Can I pay in person? Yes. Visit the drive-thru window or counter at 333 Court Street during business hours, or use the after-hours drop box for checks/money orders.
How do I pay by mail? Mail your payment and remittance stub to the address on your bill or to 333 Court Street, Tupelo, MS 38804. Include your account number on the check.
What happens if my bill is delinquent? You must call 662-841-6470 after paying online or by phone to provide confirmation and request restoration. Fees apply ($25 normal hours, $75 after hours).
Is there a mobile app for payments? Yes. Download the free “Tupelo Water & Light” app on Google Play or the App Store to view bills, pay, track usage, and manage notifications.
How do I sign up for paperless billing or new service? Sign up for paperless billing through the online portal. For new service, visit the Billing & Collections Office at 333 Court Street with proper ID and documents.