Traverse City Light & Power (TCLP) delivers reliable electricity and fiber optic services to more than 12,700 customers across Traverse City and surrounding townships including East Bay, Elmwood, Garfield, and Peninsula. Following the separation of utility billing systems, TCLP now manages its own electric and fiber bills independently from the City of Traverse City’s water and sewer services. Timely payments help maintain uninterrupted service and avoid late fees.
- Customers can access their online account and manage payments through TCLP’s MyAccount portal at https://myaccount.tclp.org/ebill/Login.
- For paperless billing enrollment and convenient digital account management with email notifications, visit https://www.tclp.org/go-paperless/.
Pay Online via MyAccount Portal
The most convenient way to pay your TCLP electric or fiber bill is through the secure MyAccount online portal.
- Log in or create an account at https://myaccount.tclp.org/ebill/Login.
- View current and past bills, track up to 36 months of usage history, and monitor consumption with tools like MyMeter.
- Make one-time payments or enroll in autopay using a credit/debit card or bank account (ACH).
- Set up paperless billing to receive email notifications when your bill is ready, eliminating paper mail while gaining anytime access to your account.
Autopay helps ensure on-time payments and can be managed directly in the portal. A user guide is available on the TCLP website for step-by-step assistance with login, payments, and account features. This digital option provides the fastest posting and full visibility into your account.
Pay In-Person or at Drop Box
You can pay your TCLP bill in person at the dedicated customer service location.
Primary In-Person Location: TCLP Customer Service 1131 Hastings Street Traverse City, MI 49686
A second office is located at 130 Hall Street, Traverse City, MI 49684. Drop boxes are available at TCLP offices for after-hours payments (checks or money orders only — no cash accepted in drop boxes).
For combined payments (TCLP electric/fiber plus City water/sewer), a red drop box is also available at the City Governmental Center, 400 Boardman Avenue. Use separate checks made payable to the correct entity. In-person and drop box options align with standard business hours.
Pay by Mail
Mail your payment using the return envelope included with your bill statement for the fastest processing.
- Enclose the remittance stub and a check made payable to Traverse City Light & Power.
- Do not mail cash, and avoid staples or tape on the envelope.
- Mail to the address printed on your remittance stub (commonly referenced as P.O. Box 592, Traverse City, MI 49685-0592, or the current address listed on your statement).
Payments are typically processed upon receipt. Always allow sufficient mailing time to meet your due date. For the most current remittance address, refer to your latest bill or contact TCLP customer service.
TCLP Customer Service Contact Information
Phone: 231-922-4940 (also for power outage reporting) Email: [email protected] Hours: Monday – Friday, 8:00 a.m. – 4:30 p.m.
Office Addresses:
- 1131 Hastings Street, Traverse City, MI 49686 (primary customer service)
- 130 Hall Street, Traverse City, MI 49684
Staff can assist with billing questions, payment arrangements, autopay setup, and account issues. Have your account number ready when calling for faster service.
Note on Water & Sewer: These services are billed separately by the City of Traverse City through a different system (InvoiceCloud portal). Use separate payments or checks when paying both utilities via drop box or mail. For water/sewer questions, contact the City at (231) 922-4431 or [email protected].
Important Payment Tips
- Always check your monthly statement for the exact due date, account number, and any specific remittance instructions.
- Online payments via the MyAccount portal generally post the fastest.
- Enroll in autopay and paperless billing to reduce the risk of late payments and enjoy email reminders.
- TCLP offers additional programs such as on-bill financing for energy efficiency projects and residential assistance options.
- Monitor your usage through the portal’s tools to identify opportunities for savings, especially with upcoming time-of-use rate structures.
Frequently Asked Questions
How do I pay my Traverse City Light & Power bill online? Log in to the MyAccount portal at https://myaccount.tclp.org/ebill/Login to view your bill, make payments, or set up autopay. You can also enroll in paperless billing at https://www.tclp.org/go-paperless/ for email notifications and digital access.
Where can I pay my TCLP bill in person? Pay in person at TCLP Customer Service located at 1131 Hastings Street, Traverse City, MI 49686. Drop boxes are available at TCLP offices (no cash) and at the City Governmental Center drop box for combined payments using separate checks.
What is the mailing address for TCLP payments? Use the return envelope and remittance stub provided with your bill. Make checks payable to Traverse City Light & Power and mail to the address listed on your statement (commonly P.O. Box 592, Traverse City, MI 49685-0592). Confirm the current address on your latest bill.
What is TCLP’s customer service phone number and hours? Call 231-922-4940 Monday through Friday from 8:00 a.m. to 4:30 p.m. This number also handles power outage reports. Email inquiries can be sent to [email protected].
Can I set up autopay for my TCLP bill? Yes. Autopay is available through the MyAccount online portal using a credit/debit card or bank account. Log in to enroll and manage recurring payments easily.
Are TCLP electric bills separate from City water and sewer bills? Yes. Since the billing system separation, TCLP handles electric and fiber bills independently. Pay water and sewer bills through the City’s InvoiceCloud system or at City locations using separate payments when necessary.
How do I track my electricity usage? Use the MyAccount portal or MyMeter tool to view detailed usage history, compare periods, and monitor consumption online after logging in.
Traverse City Light & Power continues to enhance its digital tools, including the MyAccount portal and paperless options, while maintaining in-person and mail alternatives for customer convenience. For account-specific details or the most current payment instructions, always refer to your monthly statement or contact TCLP directly. Paying through official channels ensures secure and accurate processing of your electric and fiber services.
