City of Tempe Utilities provides water, sewer, and related services to residential and commercial customers in Tempe, Arizona. Monthly bills include usage charges with a clear due date printed on each statement. Timely payment prevents late fees and service interruptions.
- For the most current details on accounts and billing, visit the official Pay My Water Bill page at https://www.tempe.gov/i-want-to/pay-my-water-bill where you can find all payment options and instructions.
- Customers can also make secure one-time payments directly through the official Paymentus portal at https://ipn2.paymentus.com/cp/tmpp.
Guest Pay / One-Time Payment Option
City of Tempe Utilities offers a convenient one-time payment (guest pay) option through its official Paymentus portal—no full account registration or login required. This feature is ideal for occasional users or those who prefer to pay manually without creating a recurring profile.
To complete a guest payment:
- Visit the portal at https://ipn2.paymentus.com/cp/tmpp.
- Enter your utility account number and billing ZIP code.
- Provide payment details using a credit/debit card or electronic check (ACH).
- Review the amount and submit for immediate confirmation.
Payments are processed securely and typically post the same or next business day. You will receive an on-screen receipt. The portal is fully secure and mobile-friendly.
Online Account Management Portal
Create a free account on the Paymentus portal at https://ipn2.paymentus.com/cp/tmpp for full 24/7 access. Once registered (using your account number and ZIP code from your bill), you can view current and past bills, track usage history, enroll in paperless e-billing, and manage your Tempe Utilities account from any device. The portal supports both one-time guest payments and recurring options.
Automatic Payments (AutoPay)
Enroll in free AutoPay through the portal to have payments automatically withdrawn from your checking or savings account on the due date each month. This eliminates missed payments and late fees. You can modify or cancel AutoPay anytime through the portal. Existing credit card AutoPay users must re-enroll in the new system to continue recurring payments.
Pay by Phone
Pay your bill by phone at 480-350-8361 (available during business hours). The system accepts credit/debit cards and electronic checks. For billing questions or assistance, the same number connects you to representatives.
Mail Payments
Mail your payment stub with a check or money order (payable to City of Tempe) to: City of Tempe Customer Services P.O. Box 52166 Phoenix, AZ 85072-2166
Include your full account number on the check. Do not send cash. Allow 5–7 business days for mail delivery and processing. This option is completely fee-free.
In-Person and Drop Box Payments
Payments can be made in person at City Hall or through secure drop boxes. Drop box locations include:
- Pyle Adult Recreation Center at 655 E. Southern Avenue
- 5440 S. McClintock Drive
- Municipal Building drive-thru window
Drop boxes accept checks or money orders and process deposits the next business day. For in-person assistance, visit City Hall during regular business hours.
Contact Customer Service
Reach Tempe Utilities Customer Services at 480-350-8361 (Monday–Friday during business hours) for billing inquiries, payment arrangements, service starts/stops, or portal assistance. Email: [email protected]. The main office is located at City Hall, 31 E. 5th St., Tempe, AZ 85281.
Frequently Asked Questions
Can I pay my Tempe Utilities bill online without creating an account? Yes. The official Paymentus portal at https://ipn2.paymentus.com/cp/tmpp allows one-time/guest payments using only your account number and billing ZIP code—no full registration required for single transactions.
What payment methods does Tempe Utilities accept? The portal and phone accept credit/debit cards and electronic checks (ACH). Mail and drop boxes accept checks or money orders. In-person accepts cash, checks, or cards where available.
Are there convenience fees for Tempe Utilities payments? No service fees apply to official online or telephone payments. Confirm any card processing details during checkout.
Where do I mail my Tempe Utilities payment? City of Tempe Customer Services, P.O. Box 52166, Phoenix, AZ 85072-2166. Always include your account number on the check.
What are the drop box and in-person options? Drop boxes are available at Pyle Adult Recreation Center (655 E. Southern Avenue), 5440 S. McClintock Drive, and the Municipal Building drive-thru window. In-person payments can be made at City Hall.
How do I set up AutoPay for my Tempe Utilities bill? Enroll through the online portal at https://ipn2.paymentus.com/cp/tmpp. It is free and deducts automatically on the due date.
What services does Tempe Utilities provide? Water, sewer, and related utility services for the City of Tempe, Arizona.
How do I get help with payment arrangements or billing issues? Call 480-350-8361 during business hours or email [email protected]. Flexible arrangements are available through customer service.
