Tennessee American Water (TAWC), a subsidiary of American Water, provides reliable water and wastewater services to communities across Tennessee. Monthly bills reflect usage and service charges, and paying on time helps maintain continuous service without interruptions or late fees.
Key Resources for TAWC Bill Pay
- https://login.amwater.com/ — Official MyWater self-service portal for Tennessee American Water customers. Log in or pay as a guest (one-time payments), view bills, enroll in Auto Pay, and manage your account with bank account or card options.
- https://www.amwater.com/tnaw/customer-service-billing/ — Comprehensive page for billing and payment information, including online tools, phone options, mailing addresses, and customer rights.
Quick Pay and Online Payment Options
Tennessee American Water’s MyWater portal allows customers to make one-time payments using a bank account (free) or credit/debit card (convenience fee may apply, typically around $1.95). You can also enroll in Auto Pay for automatic deductions on the due date, helping avoid late fees. The portal supports Apple Pay, Google Pay, Venmo, PayPal, and PayPal Credit for eligible transactions. First-time users can pay without full registration in many cases.
Additional features include paperless billing signup, usage history, and service requests.
Pay by Phone
For 24/7 payment convenience, call the automated pay-by-phone line: 1-855-748-6066
Pay with Visa, MasterCard, Discover, American Express, or your bank account (electronic check). Have your 16-digit account number ready. A convenience fee may apply for card payments. For general customer service, call 1-866-736-6420 (7 a.m. – 7 p.m., Monday–Friday).
By Mail Payments
Send checks or money orders (do not send cash) along with the payment stub to: Tennessee American Water P.O. Box 6029 Carol Stream, IL 60197-6029
Allow sufficient mail delivery and processing time to ensure timely crediting. Use the envelope included with your bill when available.
In-Person Payment Locations
Tennessee American Water partners with authorized local retailers or agencies for in-person payments in certain areas. Search by zip code on the official website for the nearest authorized payment location. Note that past-due accounts or those on payment arrangements may have restrictions at third-party locations. Customer service can provide the latest list of participating sites.
Tennessee American Water Contact Information
Customer Service Phone 1-866-736-6420 (business hours: 7 a.m. – 7 p.m., Monday–Friday)
Pay-by-Phone 1-855-748-6066 (24/7)
Emergency (24/7) Report water emergencies through the dedicated line or portal.
TDD 711
TAWC serves numerous communities in Tennessee with a commitment to water quality and customer satisfaction. For correspondence or other mail, use addresses provided on your bill or the official contact page.
Frequently Asked Questions (FAQs)
How do I pay my Tennessee American Water (TAWC) bill online?
Use the MyWater portal at https://login.amwater.com/ for one-time or recurring payments with bank account or card. Auto Pay enrollment is recommended for convenience.
What is the pay-by-phone number for TAWC?
Call 1-855-748-6066, available 24 hours a day, 7 days a week. Have your account number ready.
Where do I mail my TAWC bill payment?
Send to Tennessee American Water, P.O. Box 6029, Carol Stream, IL 60197-6029. Include the payment stub.
How can I contact TAWC customer service for billing questions?
Call 1-866-736-6420 during business hours or use the online portal for self-service options.
Does TAWC offer Auto Pay or paperless billing?
Yes. Enroll in Auto Pay through MyWater to have bills paid automatically. Sign up for paperless billing to receive statements by email.
Are there fees for online or phone payments with TAWC?
Bank account payments are typically free. Credit/debit card payments incur a convenience fee (e.g., $1.95). Fees are clearly displayed before confirmation.
What should I do if I need a payment arrangement or financial assistance?
Contact customer service at 1-866-736-6420. Payment plans may be available based on your account history and circumstances.
How do I report a water emergency or start/stop service?
Use the 24/7 emergency line or the MyWater portal for service requests, start/stop, or to report issues.
