Sulphur Springs Valley Electric Cooperative (SSVEC) serves members across Southern Arizona with reliable electric service. Paying your SSVEC bill is convenient through their SmartHub online portal, local offices, or by phone.
- The official source for billing and online payment instructions is the SSVEC Billing page at https://www.ssvec.org/services/billing.php, which explains how to use the SmartHub system and directs you to the correct payment tools.
- Smarthub portal : https://ssvec.smarthub.coop/ui/
- For the most current list of office locations, phone numbers, and business hours (updated as of June 2025), visit the Contact Locations page at https://www.ssvec.org/contact/locations.php.
Pay Online via SmartHub (One-Time & Account Payments)
The easiest and most popular method is through SSVEC’s SmartHub online payment system (powered by NISC). This portal allows you to view your bill, usage history, and make payments with a credit card or bank account.
SmartHub supports both full account login for recurring features (such as AutoPay and paperless billing) and convenient one-time or guest-style payments for quick resolutions without creating a full account.
How to pay online:
- Go to the SSVEC SmartHub portal (linked from the official billing page or directly at https://ssvec.smarthub.coop/ui/).
- Enter your account information for a one-time payment or log in/create an account for full access.
- Select your payment method and complete the transaction.
Important note: Online payments may post the following business day. There are typically no convenience fees for standard bank or card payments through the official portal.
This method also lets you enroll in AutoPay for automatic monthly deductions and receive paperless statements.
Pay by Phone
Contact your local SSVEC office during business hours to make payments, ask billing questions, or set up payment arrangements.
Main outage and emergency line (24/7): 1-800-422-3275
Use the office-specific numbers listed in the locations section below for billing and account support.
Pay In Person at SSVEC Offices
You can pay in person or drop off payments at any SSVEC business office during published hours. Offices accept payments for current bills and can assist with account questions or payment plans.
Current Office Locations and Hours (as of June 2025 – Monday through Thursday only):
- Willcox Business Office 350 North Haskell, Willcox, AZ 85643 Phone: (520) 384-2221 Hours: 7:00 a.m. – 5:00 p.m.
- Sierra Vista Business Office 311 East Wilcox Drive, Sierra Vista, AZ 85635 Phone: (520) 458-4691 Hours: 7:00 a.m. – 5:00 p.m.
- Benson Business Office 285 West Fifth Street, Benson, AZ 85602 Phone: (520) 586-2238 Hours: 7:00 a.m. – 5:00 p.m.
- Patagonia Office 281 McKeown Ave, Patagonia, AZ 85624 Phone: (520) 394-2051 Hours: 8:30 a.m. – 4:00 p.m.
- Elfrida Office 4179 West Thistle Lane, Elfrida, AZ 85610 Phone: (520) 642-3475 Hours: 9:30 a.m. – 2:30 p.m.
Smaller community offices (San Simon, Bowie, Sunsites/Pearce, Sunizona, Cascabel) primarily offer phone support with local numbers available on the locations page. Call ahead to confirm payment acceptance at any location.
Pay by Mail
Mail your payment (check or money order) with the payment stub to the address printed on your bill or to your local SSVEC office. Always include your account number to ensure proper crediting. Payments are typically processed within a few business days of receipt.
Additional Payment Features
SSVEC’s SmartHub portal supports AutoPay enrollment for automatic monthly payments from your bank account or credit card. Members can also sign up for paperless billing to receive statements electronically and reduce paper use. For assistance with payment plans or financial hardship programs, contact your local office directly.
Contact SSVEC Customer Service
For billing questions, payment arrangements, or account support, reach out to the office serving your area using the phone numbers and hours listed above. The 24/7 line (1-800-422-3275) is reserved for outages and emergencies.
Main Headquarters Area: Willcox office at 350 North Haskell, Willcox, AZ 85643.
Frequently Asked Questions
How do I pay my SSVEC bill online?
Use the SmartHub portal linked from https://www.ssvec.org/services/billing.php. You can make one-time payments or create an account for recurring features like AutoPay and usage tracking. Payments may post the following business day.
Can I make a one-time payment without creating an account?
Yes. The SmartHub system offers Quick Pay or one-time payment options that allow you to pay using your account number without a full login.
What are the current SSVEC office hours?
Most offices (Willcox, Sierra Vista, Benson) are open Monday–Thursday, 7:00 a.m.–5:00 p.m. Patagonia and Elfrida have slightly different hours. All offices are closed on Fridays and major holidays. Confirm exact times on https://www.ssvec.org/contact/locations.php.
Where can I pay my bill in person?
You can pay in person at any SSVEC business office during published hours, including Willcox, Sierra Vista, Benson, Patagonia, and Elfrida. Call ahead to confirm.
How do I report an outage or emergency?
Call the 24/7 outage line at 1-800-422-3275.
Does SSVEC offer AutoPay or paperless billing?
Yes. Enroll through the SmartHub portal for automatic payments and electronic statements.
What should I do if I need a payment plan?
Contact your local SSVEC office by phone during business hours. Representatives can discuss available options based on your account.
