St. Lucie County Utilities provides essential water, wastewater, and reclaimed water services to residents and businesses throughout St. Lucie County, Florida. Timely payment of your utility bill ensures uninterrupted service, helps maintain critical infrastructure, and avoids late penalties or disconnection. The county offers secure, convenient 24/7 online payment options through its official Bill Pay system.
- Customers can make payments quickly through the official St. Lucie County Utilities Online Bill Pay portal at https://slcubillpay.stlucieco.gov/service/utilities.
- For full details on all payment methods and policies, visit the dedicated Payment Options page at https://www.stlucieco.gov/departments-and-services/public-utilities/customer-service/pay-my-bill.
Guest / One-Time Payment Options
St. Lucie County Utilities provides a convenient online payment system that allows one-time payments without full enrollment. Visit the official portal, search for your account using your account number, and pay securely. This guest-style option supports credit/debit card or e-check payments. Note that if your account is past due, scheduled for shutoff, or already disconnected, do not pay online — contact customer service directly at 772-462-1150.
Online Bill Pay Portal
The secure online system allows registered users to view bills, payment history, enroll in e-billing, and manage multiple accounts.
How to Register or Make Payments
- Locate your account number on your monthly utility bill.
- Visit https://slcubillpay.stlucieco.gov/service/utilities.
- Search for your account or click to log in/register.
- Complete the transaction using your preferred payment method.
Payments are processed in real time and typically post the same day.
Online Payment Fees
- Credit/Debit Card: $2.65 per transaction (maximum limit $220 per transaction)
- e-Check / ACH: $2.00 per transaction
Fees are clearly displayed before confirmation. There is no fee for certain other methods like bank draft.
Automatic Bank Draft (Auto Pay)
Enroll in the free Automatic Bank Draft program to have your bill automatically withdrawn from your checking or savings account. To enroll, obtain the application form from the office or by phone, complete it with a voided check, and submit it. This ensures on-time payments and eliminates the need for manual monthly transactions.
Pay by Mail
Mail your check or money order (payable to St. Lucie County Utilities) to: St. Lucie County Utilities P.O. Box 1198 Fort Pierce, FL 34954 (confirm exact address on your bill)
Include your account number and remittance stub. Payments are posted the same day they arrive at the Utilities Office (Monday–Friday, excluding holidays). Allow 5–7 business days for mail delivery and processing. No cash by mail.
In-Person & Kiosk Payments
Payments are accepted at the Customer Service Lobby during business hours. Cash, check, money order, and credit/debit cards are available. A self-service kiosk is also available 24/7 at the St. Lucie County Administration Building (2300 Virginia Avenue, facing the 25th Street side). The kiosk accepts cash, check, and cards with applicable fees.
Customer Service Lobby Address: 2300 Virginia Avenue Fort Pierce, FL 34982
Lobby Hours: Monday – Friday, 8:00 a.m. – 4:30 p.m. (payments accepted during these hours for same-day posting).
Contact St. Lucie County Utilities
For billing questions, payment arrangements, service issues, or assistance:
- Customer Service: (772) 462-1150 (24-hour service line)
- Email: [email protected]
- Mailing Address: 2300 Virginia Avenue, Fort Pierce, FL 34982
Representatives are available Monday–Friday, 8:00 a.m.–5:00 p.m. (excluding payments after 4:30 p.m.). Have your account number ready. For emergencies or after-hours service issues, use the 24-hour line.
Overview of St. Lucie County Utilities Services
St. Lucie County Utilities operates water treatment plants, distribution systems, wastewater collection and treatment facilities, and reclaimed water programs serving thousands of customers. The department focuses on delivering high-quality drinking water, reliable sewer service, and sustainable practices. Customers benefit from e-billing options, usage tracking through the online portal, conservation programs, and transparent billing. Rate schedules, water quality reports, and service area maps are available on the county website.
Frequently Asked Questions (FAQs)
How do I pay my St. Lucie water bill online without full registration? Use the official portal at https://slcubillpay.stlucieco.gov/service/utilities. Search for your account with your account number and make a one-time payment.
What are the online payment fees? Credit/debit card payments incur a $2.65 fee (max $220 per transaction). e-Check/ACH payments cost $2.00 per transaction.
Where do I mail my utility payment? St. Lucie County Utilities, P.O. Box 1198, Fort Pierce, FL 34954. Include your account number for proper credit.
What are the customer service hours and address? Monday–Friday, 8:00 a.m.–4:30 p.m. for payments at 2300 Virginia Avenue, Fort Pierce, FL 34982. General office hours extend to 5:00 p.m.
Can I set up automatic payments? Yes. Enroll in Automatic Bank Draft by submitting the completed application form with a voided check to the office.
What if my service is disconnected? Do not pay online. Contact customer service immediately at (772) 462-1150 to arrange payment and restoration.
Is there a 24/7 payment option? Yes. Use the self-service kiosk at the Administration Building or the online portal (subject to fees and restrictions for past-due accounts).
How do I switch to paperless e-billing? Enroll through the online Bill Pay portal after logging in or registering your account.
What payment methods are accepted in person? Cash, check, money order, and credit/debit cards are accepted at the Customer Service Lobby. The kiosk also supports these methods.
Who should I call for billing or service emergencies? Call (772) 462-1150, available 24 hours for service-related issues.