St. John the Baptist Parish Water provides safe drinking water and wastewater services to residential and commercial customers in LaPlace and surrounding areas of St. John the Baptist Parish, Louisiana. Monthly bills include usage charges with a clear due date printed on each statement. Timely payment prevents late fees and service interruptions.
- For the most current details on accounts and billing, visit the official Utilities Department page at https://www.sjbparish.gov/Services/Utilities where you can find payment instructions and contact information.
- You can also make a secure payment directly through the official online bill pay portal at https://secure.paystar.io/pay/stjohn.
Online Bill Pay Portal
St. John the Baptist Parish Water offers convenient online bill pay through its secure PayStar portal at https://secure.paystar.io/pay/stjohn. Customers can pay using their account information from the monthly statement. The portal supports credit/debit cards and electronic checks (ACH). Payments are processed securely and typically post the same or next business day. The system is mobile-friendly and provides access to billing history.
Automatic Payments
Automatic payments (bank draft) can be set up by contacting the Utilities Department. This option automatically deducts the billed amount from your checking or savings account on the due date each month, eliminating missed payments and late fees. Contact the office to enroll or make changes.
Pay by Phone & Customer Service Assistance
Call the Utilities Department at (985) 652-9569 during business hours to make a payment by phone or discuss your account. Representatives can process payments and assist with billing questions. Have your statement or account number ready when calling. For water/sewer problems: (985) 651-6800 (Monday–Thursday 7:00 AM–3:30 PM or Friday 7:00 AM–11:00 AM) or 9-1-1 after hours.
In-Person Payments at Utilities Department
Visit the Utilities Department in person for payments during regular business hours: 1811 W. Airline Hwy. LaPlace, LA 70068
Payments are accepted at the customer service counter. Staff can assist with billing questions and payment arrangements. Cash, checks, and credit/debit cards are accepted where available.
Contact Customer Service
Reach St. John the Baptist Parish Utilities at (985) 652-9569 for billing inquiries or (985) 651-6800 for water/sewer issues during office hours. The Utilities Department is located at 1811 W. Airline Hwy., LaPlace, LA 70068. Fax: (985) 651-7731.
Frequently Asked Questions
Can I pay my St. John Parish Water bill online without creating an account? The official PayStar portal allows payments using your account information from the bill.
What payment methods does St. John the Baptist Parish Water accept? The portal accepts credit/debit cards and electronic checks (ACH). In-person accepts cash, checks, or cards where available.
Are there convenience fees for St. John Parish Water payments? No convenience fees are mentioned for official payments.
What are the in-person payment hours? Payments are accepted at the Utilities Department during business hours.
How do I set up automatic payments? Contact the Utilities Department at (985) 652-9569 to enroll in bank draft.
What services does St. John the Baptist Parish Water provide? Safe drinking water supply and wastewater services for residents of St. John the Baptist Parish, Louisiana.
How do I get help with payment arrangements or billing issues? Call (985) 652-9569 during business hours. Flexible arrangements are available through customer service.
