Pay your Snapping Shoals EMC (SSEMC) electric bill online, by phone, with the mySSEMC app, by mail, or in person at SSEMC offices and kiosks.
Pay your SSEMC bill online or in the mySSEMC portal
View SSEMC billing & payment options (official site)
Online Bill Pay & mySSEMC Portal
SSEMC lets you pay your bill online through the mySSEMC/SmartHub portal on ssemc.com. You can view usage, see billing history (including PDF bills), manage payment methods, and set up recurring payments from your account dashboard.
Guest Pay / One‑Time Online Payment
You can make a one‑time online payment without storing payment details by using the pay‑now flow in mySSEMC. One‑time payments support credit card, debit card, or bank draft (ACH/e‑check) for current balances.
Login to Pay & Manage Your Account
When you register and log in to mySSEMC, more tools are available.
- View current balance and due date, full bill history, and downloadable PDF statements.
- Manage saved payment methods, set up recurring payments / Auto Pay, and track usage graphs to monitor high‑use periods.
Pay by Phone
SSEMC offers automated phone payment and customer‑service assisted payments.
- Automated pay‑by‑phone line: 1‑855‑916‑2970 (pay with credit card, debit card, or ATM/bank card).
- Some materials also reference paying by phone through the main customer number 770‑786‑3484, following automated instructions.
Phone payments can accept cards and e‑checks; a small convenience fee may apply depending on method and provider.
Mobile App – mySSEMC
The mySSEMC mobile app (Android and iOS) gives you account management on the go.
- Quickly view current balance and due date, manage recurring payments, and update payment methods.
- View energy usage graphs, report outages, contact customer service, and see payment drop‑box locations on an integrated map.
The app connects to the same SmartHub/mySSEMC account you use on the web portal.
Auto Pay, FlexPay & Billing Options
SSEMC supports Auto Pay and FlexPay to give members more control over billing.
- Auto Pay: Automatically pays your electric bill each month using a credit/debit card or bank account; enroll via mySSEMC or by calling 770‑786‑3484.
- There is no fee for Auto Pay, and it helps prevent missed payments and service suspension due to lost or forgotten bills.
- FlexPay (prepay option): Lets you pay ahead and track usage; no deposit required, and FlexPay members never pay a late charge. Usage and balance can be tracked online or by phone at 1‑855‑916‑2970.
In‑Person, Mail & Kiosks
Members can pay their bills in person, by mail, or at kiosks / drop boxes.
- Headquarters / main office: 14750 Brown Bridge Rd, Covington, GA 30016.
- SSEMC offices accept cash, check, money order, and major credit/debit cards (AmEx, Discover, MasterCard, Visa).
- Mail payments to the remittance address printed on your bill; older guidance shows payments mailed to Snapping Shoals EMC, P.O. Box 5003, Covington, GA 30015‑5003 for traditional check/money‑order payments.
- SSEMC also operates PaySite kiosks that take card and cash payments for added convenience; members can use these when offices are closed.
Contact & Customer Support
SSEMC provides multiple ways to get help with billing, payments, and service.
- Customer service (billing & general): 770‑786‑3484, Monday–Friday, 7 a.m.–7 p.m.
- 24/7 toll‑free customer service / dispatch: 1‑877‑737‑4362.
- Website & contact page: ssemc.com with online forms and email support options.
Members can also use the Contact Us function in the mySSEMC app or portal to send messages and service requests.
Fees, Late Payments & Assistance
SSEMC’s public pages emphasize flexible options but do not list exact convenience fee or late fee amounts.
- Auto Pay is free, and FlexPay customers do not pay late charges, since they prepay for electricity.
- Phone payments and some card payments may have small third‑party processing fees.
- If you cannot pay your bill in full, SSEMC encourages contacting customer service to discuss payment arrangements or FlexPay conversion to avoid disconnection.
FAQs About SSEMC Bill Pay
How can I pay my SSEMC bill online?
You can pay online by logging into mySSEMC/SmartHub from ssemc.com or ssemc.smarthub.coop to view your bill and pay with a card or bank account. You may also use a one‑time online payment flow without storing payment details.
Does SSEMC have a mobile app for bill pay?
Yes, the mySSEMC app on Android and iOS lets you view your balance and due date, manage recurring payments, modify payment methods, and view bill history and usage graphs. You can also report outages and contact customer service from within the app.
What phone numbers can I use to pay or get help with my SSEMC bill?
To pay by phone, call the automated line 1‑855‑916‑2970. For billing questions or to set up Auto Pay or payment arrangements, call 770‑786‑3484, and for 24/7 assistance you can also use 1‑877‑737‑4362.
Are there late fees for SSEMC bills?
Traditional post‑pay accounts may incur late charges if bills are not paid by the due date, while FlexPay prepay accounts never pay late charges. Exact late fee amounts are not specified publicly, so members should review their bill or contact SSEMC for details.