Sonora Quest Laboratories provides laboratory testing services across Arizona. Patients can view and pay their lab bills conveniently through the official online portal using the Bill ID from their statement.
For quick one-time or guest payments without creating a full account, use the Sonora Quest payment portal at https://pay.sonoraquest.com/.
For complete account management and additional features, visit the patient section at https://www.sonoraquest.com/patient/.
Guest / One-Time Payment (Online Portal)
Sonora Quest offers a convenient online payment option that functions as a guest or one-time payment method. No full account registration is required for basic bill payment.
Visit https://pay.sonoraquest.com/ and enter the 12-digit Bill ID found at the top of your paper bill. This allows you to view your bill details and make a secure payment online using a credit or debit card. This is the fastest way to handle one-time payments without setting up recurring account access.
Online Account Payments
Registered users can log in to the Sonora Quest patient portal for enhanced features.
Once logged in, you can:
- View current and past bills
- Make payments
- Access test results (where available)
- Update insurance information
- Set up payment preferences
Creating an account provides better visibility into your billing history and simplifies future payments.
Pay by Phone
You can make payments using the automated Interactive Voice Response (IVR) system by calling 1-800-853-4288.
Have your invoice or account number ready. This option accepts credit and debit card payments and is available outside regular business hours for added convenience.
Pay by Mail
Mail your payment with the remittance stub or invoice number to: Sonora Quest Laboratories P.O. Box 52880 Phoenix, AZ 85072-2880
Make checks or money orders payable to Sonora Quest Laboratories. Include your accession or invoice number on the check to ensure proper crediting. Allow extra time for mail delivery and processing.
Customer Service Contact
Billing & Payment Inquiries: 1-800-853-4288 (automated payments) or 602-685-5000 (main customer service) General Inquiries: Use the contact options on the Sonora Quest website
Representatives can assist with billing questions, insurance updates, and payment arrangements during business hours.
Additional Notes
Sonora Quest Laboratories has partnered with CarePayment to offer 0% APR financing options for eligible patients who need more time to pay larger balances. This program does not require a credit application and is designed to make lab testing more affordable.
For the most secure and up-to-date experience, use the official payment portal at https://pay.sonoraquest.com/ rather than third-party services. Always reference the Bill ID or accession number from your statement when making payments.
Frequently Asked Questions
How do I make a one-time payment without creating an account? Use the online payment portal at https://pay.sonoraquest.com/. Enter the 12-digit Bill ID from your paper statement to view and pay your bill quickly.
What is the phone number to pay my Sonora Quest bill? Call 1-800-853-4288 to make payments using the automated IVR system with your credit or debit card.
Where do I mail my Sonora Quest payment? Send payments to: Sonora Quest Laboratories, P.O. Box 52880, Phoenix, AZ 85072-2880. Include your invoice or accession number on the check.
Can I set up automatic payments for my lab bills? Yes. Create an account in the patient portal at https://www.sonoraquest.com/patient/ to set up recurring payments and manage your billing preferences.
Does Sonora Quest offer financing options for large bills? Yes. Sonora Quest partners with CarePayment to provide 0% APR payment plans for eligible balances. Contact customer service or visit the patient portal for more information.
