Smith Thompson Home Security is a family-owned and operated Texas company founded in 1978 and headquartered in Plano. It is the largest independent alarm provider in the state, serving the Dallas-Fort Worth metro area along with Houston, Austin, and San Antonio. The company is known for its no-contract policy, fixed monitoring rates that have remained unchanged for over 45 years, and services that include home security, smart home automation, pest control, and heating & cooling. Paying your bill on time keeps your monitoring active and your account in good standing.
- To make a secure one-time payment or manage your full account online, visit the official Smith Thompson payment portal at https://smiththompson.com/make-a-payment/.
- For complete and up-to-date instructions on every available payment method, refer to the official Payment Options page at https://smiththompson.com/support/billing/payment-options/.
Pay Online – One-Time Payment and Account Management
The primary way to pay is through the secure online payment portal. You can make a one-time payment, save a card on file, or manage autopay after quick account setup. Your email address must be on file with Smith Thompson to create or access your account. Once inside, enter your name, address, and payment details to complete transactions.
The portal supports credit and debit card payments for security monitoring services. A separate portal is available for pest control payments. After logging in or registering, you can also view billing history and update payment methods. The system is available 24/7 from any device.
Pay Smith Thompson Bill by Phone
Call the dedicated billing line to make a payment over the phone. Credit card payments by phone incur an extra charge.
Payment phone number: (972) 526-8500
Have your account number or customer details ready. Representatives or the automated system can process your payment during business hours. This option is useful when you need immediate assistance or prefer not to use the internet. Note that a convenience fee applies for credit card transactions made by phone.
Pay by Mail
Mail your check (no cash) to the official remittance address. Include your account number or a copy of your statement for accurate and timely posting.
Mailing address: Smith Thompson Home Security P.O. Box 260689 Plano, TX 75026
Allow 7–10 business days for delivery and processing. Use the exact address printed on your current statement whenever possible to ensure the fastest crediting.
Set Up Automatic Payments (Autopay or Bank Bill Pay)
Enroll in automatic draft directly through the online portal at https://smiththompson.com/support/billing/setup-automatic-payments/. Your chosen bank account or card will be charged automatically on the due date.
You can also set up free recurring bill pay through your own bank’s online bill pay service. Provide your Smith Thompson account number and the PO Box mailing address above. This method is free and reliable for ongoing payments.
Automatic options help prevent late fees and missed payments while keeping your security monitoring uninterrupted.
Important Billing Information
Smith Thompson emphasizes transparent, fixed-rate billing with no contracts and no price increases on monitoring. Monthly monitoring typically starts at $16.95 (plan-dependent). Late payments may affect service status or incur fees. Contact billing support promptly if you anticipate difficulty paying. Keep your account number handy for all transactions.
No dedicated in-person, drive-thru, or widespread retail partner locations (such as grocery stores or pharmacies) are currently promoted for bill payments. All official payments are handled online, by phone, or by mail.
Customer Service and Contact Information
DFW / Main Billing & Payments: (972) 526-8500 Toll-Free: (888) 888-1695 Houston: (713) 492-1064 Austin: (512) 605-9221 San Antonio: (210) 501-3977
Physical Office: 6652 Pinecrest Dr #500, Plano, TX 75024 Mailing Address for Payments: P.O. Box 260689, Plano, TX 75026 Email: [email protected]
Business hours for billing are generally Monday–Friday, 8:00 a.m.–5:00 p.m. (confirm when calling). Dispatch and monitoring are available 24/7.
FAQs
How do I pay my Smith Thompson security bill online? Visit https://smiththompson.com/make-a-payment/ to make a one-time payment or manage your account. Quick registration using your email on file is required for security payments.
What phone number do I call to pay my Smith Thompson bill? Call (972) 526-8500. Credit card payments by phone include an extra charge. Have your account details ready.
Is there a guest pay option without creating an account? The main online portal requires account creation or login with your email on file. The fastest no-internet option is the automated or assisted phone system at (972) 526-8500.
Where do I mail my Smith Thompson payment? Send checks to P.O. Box 260689, Plano, TX 75026. Include your account number for proper crediting.
Can I set up automatic payments for my Smith Thompson account? Yes. Enroll in automatic draft through the online portal or set up free recurring bill pay through your bank using the PO Box address.
Does Smith Thompson charge a fee for phone payments? Yes. Credit card payments made by phone incur an extra charge. Online and bank bill pay options are generally fee-free from Smith Thompson.
What is the physical address for Smith Thompson? The main office is located at 6652 Pinecrest Dr #500, Plano, TX 75024. No walk-in bill payments are promoted at this location.
How do I cancel my Smith Thompson service? Provide 30-day written notice by mail, fax, or email, or submit cancellation through the official support portal on their website.
What payment methods are accepted? Credit/debit cards (online and phone), automatic bank draft, free bank bill pay, and checks by mail.
