City of Sioux City Utilities provides water, sewer, and solid waste services to residential and commercial customers throughout Sioux City, Iowa. Monthly bills include usage charges with a clear due date printed on each statement. Timely payment prevents late fees and service interruptions.
- For the most current details on accounts and billing, visit the official Pay My Utility Bill page at https://www.sioux-city.org/i-want-to/pay/utility-bill.
- Customers can also review online account setup and payment instructions on the Utilities Online page at https://www.sioux-city.org/government/departments-a-f/customer-service/pay-utilities-online.
Online Payment Portal
City of Sioux City Utilities offers convenient 24/7 online bill pay through its secure Click2Gov Utility Billing portal. New users complete a simple one-time registration using your account number from your monthly bill. Once logged in, you can view current and past bills, track usage history, enroll in paperless e-billing, and make one-time or recurring payments from any device. Multi-factor verification is required for logins as of April 30, 2026. No standalone guest pay option is available—full account registration is needed for online access.
Automatic Payments (AutoPay)
Enroll in free AutoPay by completing the Automatic Utility Payments Bank Authorization Form (available in English and Spanish on the official website). Submit the completed form by email to [email protected], mail it to the Customer Service Center, or deliver it in person. Once approved, payments are automatically deducted from your checking or savings account on the due date each month. This eliminates missed payments and late fees.
Pay by Phone
Pay your bill 24/7 by calling 712-279-6132 and selecting the appropriate option for automated payments. The system accepts credit/debit cards or electronic checks. A $3.20 transaction fee applies to card or e-check payments made online or by phone. For billing questions or assistance, the same number connects you to customer service representatives during business hours.
Mail Payments
Mail your payment stub with a check or money order (payable to City of Sioux City) to: City of Sioux City Customer Service P.O. Box 447 Sioux City, IA 51102
Include your full account number on the check. Do not send cash. Allow 5–7 business days for mail delivery and processing. This option is completely fee-free and helps avoid the $3.20 transaction fee.
In-Person and Drop Box Payments
Visit the Customer Service Center in person at: 405 6th Street (1st Floor, City Hall) Sioux City, IA 51101
Payments are accepted Monday–Thursday, 8:00 AM–5:00 PM and Friday, 8:00 AM–4:30 PM (excluding holidays). Cash, checks, money orders, and credit/debit cards are accepted (with the $3.20 fee for card payments).
For after-hours convenience, use the secure payment drop boxes located at Sioux City Hy-Vee Stores, Indian Hills Fareway, and across the street from City Hall. Drop boxes accept checks or money orders only and process deposits the next business day.
Contact Customer Service
Reach Sioux City Utilities Customer Service at 712-279-6132, Option 1 (Monday–Thursday, 8:00 AM–5:00 PM; Friday, 8:00 AM–4:30 PM) for billing inquiries, payment arrangements, service starts/stops, or portal assistance. Email: [email protected]. The Customer Service Center is located on the 1st Floor of City Hall at 405 6th Street, Sioux City, IA 51101.
Frequently Asked Questions
Can I pay my Sioux City Utilities bill online without creating an account? The official Click2Gov portal requires a one-time registration using your account number from the bill. There is no standalone guest pay option.
What payment methods does Sioux City Utilities accept? The portal and phone accept credit/debit cards and electronic checks. In-person and drop boxes accept cash, checks, or money orders. Mail accepts checks or money orders.
Are there convenience fees for Sioux City Utilities payments? Yes. A $3.20 transaction fee applies to all credit/debit card or electronic check payments made online, by phone, or in person. Avoid the fee by using AutoPay, your bank’s bill pay service, or mailing a paper check.
Where do I mail my Sioux City Utilities payment? City of Sioux City Customer Service, P.O. Box 447, Sioux City, IA 51102. Always include your account number on the check.
What are the in-person payment hours? Monday–Thursday, 8:00 AM–5:00 PM and Friday, 8:00 AM–4:30 PM at City Hall, 405 6th Street. Use drop boxes at Hy-Vee Stores, Indian Hills Fareway, or across from City Hall for after-hours check or money order deposits.
How do I set up AutoPay for my Sioux City Utilities bill? Complete the Automatic Utility Payments Bank Authorization Form and submit it by email, mail, or in person. It is free once approved and deducts automatically on the due date.
What services does Sioux City Utilities provide? Water, sewer, and solid waste services for the City of Sioux City, Iowa.
How do I get help with payment arrangements or billing issues? Call 712-279-6132, Option 1 during business hours or visit City Hall. Flexible arrangements are available through customer service.
