Shenandoah Valley Electric Cooperative (SVEC) delivers reliable electric service to more than 104,000 meters across Augusta, Clarke, Frederick, Highland, Page, Rockingham, Shenandoah, and Warren counties in Virginia, plus the city of Winchester. Members can pay bills quickly and securely through official channels with no need for third-party services.
- For an immediate one-time payment without logging in or creating an account, use the official guest payment portal at https://www.invoicecloud.com/portal/(S(hkyirwvgy2vbw3r5hrkguinj))/2/customerlocator.aspx?iti=42&bg=4162d4c9-bb95-456a-969d-61a92f98ce44&vsii=842. Enter your account number (without dashes) and customer name to locate your bill and pay instantly.
- To manage your full account, view bills and usage history, enroll in Auto Pay, or make recurring payments, log in or register at the official SVEC member portal: https://www.svec.coop/your-account/billing-payment/.
One-Time Guest Payment (No Account Required)
The fastest option for occasional or new users is the secure one-time payment portal linked above. It accepts major credit and debit cards and posts payments immediately to your account. This guest-friendly method requires only your SVEC account number and name — no username or password needed.
Pay Online Through Your Account or MySVEC App
Registered members can pay anytime via the SVEC online portal or the free MySVEC mobile app (available on the Apple App Store and Google Play). The app lets you pay bills, report outages, and receive real-time notifications. You must first create an online account at svec-online.coop to use the app for payments. Paperless billing is also available so you receive email alerts when your bill is ready.
Free Auto Pay (Bank Draft)
SVEC offers a completely free Auto Pay program that automatically deducts your bill amount from your checking or savings account on the scheduled draft date. This secure option eliminates late fees, check writing, and postage while ensuring on-time payment every month.
Members with an online account can often enroll directly through the “Payments” or “AutoPay” section of the svec-online.coop portal. Alternatively, download the Auto Pay authorization form from the official SVEC website, complete it with a voided check or savings deposit slip, and return it to SVEC. Your account must have a zero balance before enrolling, changing, or canceling participation. You will still receive a monthly bill showing the upcoming draft amount and date.
24/7 Payment Kiosks
Payment kiosks provide round-the-clock access seven days a week. Pay with check, Visa, MasterCard, or Discover — with no transaction fee at kiosks. Payments post immediately and you receive a printed receipt.
Kiosks are located at:
- Rockingham Headquarters (one inside the building and one in the outside drive-thru lane)
- Augusta (Staunton) office
- Mt. Jackson office
- Luray office
- Winchester office
Office Drop Boxes
You can drop off payments (check or money order only) at the secure drop boxes located at the Augusta, Luray, Rockingham, and Winchester offices. There is no drop box at the Mt. Jackson office. Drop boxes are available even when lobbies have limited hours.
Pay by Phone
Call SVEC’s automated or customer service line at (800) 234-7832 to make a payment. Have your account number ready. This option is available during business hours and supports common payment methods.
Pay by Mail
Mail your payment using the return envelope included with your bill. Use a check or money order only — do not send cash. Payments should reach SVEC by the late payment penalty date shown on your bill to avoid fees. The mailing address is the same as the headquarters: 180 Oakwood Drive, Rockingham, VA 22801.
Current Office Locations, Hours & Services (as of June 2026)
SVEC business hours are generally Monday–Friday, 8:00 a.m. to 4:30 p.m., with some variations by location. The cooperative observes standard holidays (New Year’s Day, Good Friday, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving and the day after, Christmas Eve until 11:30 a.m., and Christmas). Always confirm current status before visiting.
Rockingham Headquarters (Main Office) 180 Oakwood Drive, Rockingham, VA 22801-3955 Lobby: 8:00 a.m. – 4:00 p.m. Phone: (540) 434-2200 Services: Full lobby, inside kiosk + drive-thru kiosk, drop box available. Open to the public.
Augusta Office (Staunton) 10 International Lane, Staunton, VA 24401 Lobby: Temporarily closed to the public Drive-thru: 8:00 a.m. – 2:30 p.m. Local phones: (540) 941-0011 (Ntelos), (540) 515-0011 (Shentel), (540) 213-0022 (Verizon), (540) 468-0011 (Highland) Services: Drive-thru available, kiosk available, drop box available.
Mt. Jackson Office 763 Mt. Jackson Road, Mt. Jackson, VA 22842 Closed to the public (lobby) Phone: (540) 477-1077 Services: Kiosk available. No drop box.
Luray Office 2 Mechanic Street, Luray, VA 22835 Lobby: 8:00 a.m. – 4:00 p.m. Phones: (540) 743-1100 (Page County), (540) 635-1110 (Warren County) Services: Full lobby access, kiosk available, drop box available.
Winchester Office 3463 Valley Pike, Winchester, VA 22602 Lobby & Drive-thru: Temporarily closed for renovations; scheduled to reopen June 8, 2026 Phone: (540) 450-0111 Services: Kiosk available, drop box available (status may change after reopening).
Levelized (Budget) Billing Option
SVEC also offers Levelized Billing for members who have had service at their current address for at least 12 months, maintain a zero balance, and have a satisfactory payment history. This program averages your usage over 12 months to create more predictable monthly payments with no annual settle-up. Call (800) 234-7832 to check eligibility and enroll.
Frequently Asked Questions
How do I make a one-time payment without an online account? Use the official guest payment portal at the link provided in the introduction. Search by your SVEC account number and name, then pay with a credit or debit card.
Does SVEC charge fees for credit or debit card payments? SVEC charges no transaction fee for Visa, MasterCard, or Discover payments made at the 24/7 kiosks. Official online and phone channels are also designed to be low- or no-fee for members.
Where can I find 24/7 payment options? Payment kiosks are available at Rockingham Headquarters (inside + drive-thru), Augusta (Staunton), Mt. Jackson, Luray, and Winchester offices. They accept check, credit, and debit cards with no fee and provide instant receipts.
Can I drop off a payment at any SVEC office? Drop boxes are available at the Augusta, Luray, Rockingham, and Winchester offices. There is no drop box at Mt. Jackson. Checks or money orders only.
How do I set up free Auto Pay? Members with an online account can often enroll directly in the Payments section of svec-online.coop. Otherwise, complete the official Auto Pay form (available on svec.coop) with a voided check and return it to SVEC. The service is completely free.
What are the current lobby hours and any temporary closures? Most lobbies operate 8:00 a.m.–4:00 p.m. Monday–Friday. As of early June 2026, the Augusta lobby is temporarily closed (drive-thru open) and the Winchester lobby/drive-thru is closed for renovations until June 8, 2026. Kiosks and drop boxes remain available at designated locations.
How do I contact SVEC for payment help or other questions? Call (800) 234-7832 or visit the official contact page at svec.coop/contact. For outages, use the dedicated Outage Center or the same phone number.
Is there assistance available if I’m having trouble paying my bill? SVEC can provide information on payment arrangements and refer you to local agencies that may offer bill payment assistance. Contact customer service at (800) 234-7832 promptly to discuss options before any late notices.
