Shelby Ridge Utility Systems, now operating as part of Alabama Water Utilities, provides water and wastewater services to customers in Shelby County, Alabama (including areas such as Westover, Chelsea, and surrounding communities). Monthly bills include usage charges with a clear due date, and timely payment prevents late fees or service interruptions.
- For the most current payment options, visit the official Billing & Payment page at https://www.mywater.us/alabama/account-billing/billing-payment where you can review every verified method in detail.
- You can also make a quick one-time payment through the secure My Account guest pay option at https://www.mywater.us/my-account-pay-bill to complete transactions directly using your 10-digit account number.
One-Time Payment (Guest Pay)
Shelby Ridge Utility Systems (Alabama Water Utilities) offers a convenient guest pay option for one-time payments with no full account registration required. This quick-pay feature lets you settle your current bill securely using only your 10-digit account number.
To complete a one-time payment:
- Go to the official guest pay link.
- Enter your 10-digit account number.
- Select credit/debit card (Visa, MasterCard, Discover) or e-check.
- Review the total, including the convenience fee, and submit.
Payments are processed promptly with confirmation provided. This method is ideal for occasional users or those preferring manual payments.
Online Account Portal (My Account)
Access the full My Account self-service portal to view past bills and payments, pay your bill, set up AutoPay, switch to paperless billing, and manage services. The portal is available 24/7 and works on any device. New users automatically receive paperless billing.
Automatic Payments (Bank Auto Draft)
Enroll in Bank Auto Draft through the My Account portal. This free service automatically withdraws the full billed amount from your checking or savings account on the due date each month. You continue to receive a monthly statement for your records. Modify or cancel AutoPay anytime through the portal.
Pay by Phone
Pay your bill 24/7 using the automated interactive voice response system by calling toll-free (866) 674-7992 and selecting Option #2. Have your 10-digit account number ready. Credit/debit card payments are accepted with a convenience fee displayed before confirmation.
Mail Payments
Mail your payment with a check or money order (payable to Alabama Water Utilities / Shelby Ridge Utility Systems). Include your 10-digit account number on the check and attach the detachable bill portion. Use the exact remittance address printed on your monthly statement. Mail payments incur no convenience fees but allow 5–7 business days for delivery and posting.
In-Person Payments & Locations
Pay with cash at authorized local retail stores (new option available through the My Account system). Specific participating store locations are listed in your My Account portal or on the Billing & Payment page. No additional convenience fee applies for cash payments at these stores. Bring your bill or account number for faster service. Traditional in-person counter payments at utility offices are not the primary method—use the online, phone, or cash-at-store options for convenience.
Contact Customer Service
For billing inquiries, payment arrangements, or portal support, call toll-free (866) 674-7992 Monday–Friday, 8:00 AM–4:30 PM CT. Customer service agents can assist with any requests not handled in the My Account portal. Have your 10-digit account number or service address ready. For water or sewer emergencies, use the same number 24 hours a day, 365 days a year.
Frequently Asked Questions
Does Shelby Ridge Utility Systems offer one-time guest payments? Yes. Quick one-time payments are available without registration by entering your 10-digit account number in the official guest pay portal.
What payment methods are accepted? Online and phone accept credit/debit cards and e-checks. Cash payments are available at authorized local retail stores. Mail accepts checks and money orders.
Are convenience fees charged? Yes. Fees apply to credit/debit card transactions (online and phone) and are displayed before confirmation. Cash payments at local stores and bank draft AutoPay have no additional fees.
What is the mailing address? Use the exact remittance address printed on your monthly statement. Always include your 10-digit account number.
Where can I pay with cash in person? At authorized local retail stores listed in your My Account portal (no convenience fee for cash).
How do I enroll in AutoPay? Sign into the My Account portal and set up Bank Auto Draft for automatic deductions on the due date at no extra charge.
What services does Shelby Ridge Utility Systems provide? Water and wastewater services for customers in Shelby County, Alabama.
How do I report a water or sewer emergency? Call (866) 674-7992 24/7 for immediate assistance.
