The Sewerage and Water Board of New Orleans (SWBNO) provides water, sewer, and drainage services to customers throughout the city. Monthly bills include usage charges with a clear due date, and timely payment prevents late fees or service disruptions.
- For the most current payment options and instructions, visit the official Ways to Pay Your Bill page at https://www.swbno.org/CustomerService/HowToPay where you can review every verified method in detail.
- You can also access the secure My Account portal at https://myaccount.swbno.org/ to view balances, pay bills, and manage your account directly.
Guest Pay / One-Time Payment
SWBNO offers a convenient guest pay option for one-time payments without requiring full account registration. This quick-pay feature allows you to settle your current bill securely using your account number.
To make a one-time payment:
- Go to the official My Account portal and select the Pay Bill as Guest option.
- Enter your account number exactly as it appears on your statement.
- Choose credit/debit card or e-check and enter payment details.
- Review the total (including any convenience fee) and submit.
Payments are processed promptly with immediate confirmation. This method is ideal for occasional users or those who prefer not to create a recurring profile.
Online Account Portal
Create or log into your account at https://myaccount.swbno.org/. Registered users can view current and past bills, make payments, analyze consumption data, set up paperless billing, and manage multiple accounts under one profile. The portal is available 24/7 and supports both one-time and recurring payments.
Automatic Payments (AutoPay)
Enroll in AutoPay directly in the My Account portal by clicking the blue Auto Pay button on the billing tab. This free service automatically deducts your full bill amount from your bank account on the due date each month. You receive an itemized bill approximately 21 days in advance for review. Modify or cancel AutoPay anytime through the portal.
Pay by Phone
Pay your bill 24/7 using the automated system by calling 504-529-2837 (504-52-WATER). Have your account number and credit or debit card ready. For billing questions or assistance, customer service representatives are available Monday–Friday, 8:00 AM–6:00 PM.
Mail Payments
Mail your payment with a check or money order payable to the Sewerage and Water Board of New Orleans. Include your account number on the check. Send to: Cashiers Department 625 Saint Joseph Street New Orleans, LA 70165
Mail payments incur no convenience fees but allow 5–7 business days for delivery and posting.
In-Person Payments & Locations
East Bank Payment Location 625 Saint Joseph Street New Orleans, LA 70165 Hours: Monday–Friday, 8:00 AM–5:00 PM Accepts: Cash, checks, money orders, Visa, and MasterCard
West Bank Payment Location 4021 Behrman Place, Suite M-2 New Orleans, LA 70131 Hours: Monday–Friday, 8:30 AM–4:30 PM Accepts: Cash, checks, money orders, Visa, and MasterCard
Bills are not considered paid until received at the Cashiers Office. Third-party locations are also available (search via Fidelity Express for details).
Contact Customer Service
For billing inquiries, payment arrangements, or portal support, call 504-529-2837 (504-52-WATER) Monday–Friday, 8:00 AM–6:00 PM. For water or sewer emergencies (leaks, backups), call the same number 24/7. Customer Service is located at 625 Saint Joseph Street, Room 140, New Orleans, LA 70165.
Frequently Asked Questions
Does SWBNO offer guest pay for one-time bills? Yes. You can pay without full login using the Pay Bill as Guest option in the My Account portal.
What payment methods are accepted? Online and phone accept credit/debit cards and e-checks. In-person accepts cash, checks, money orders, and cards. Mail accepts checks and money orders.
Are convenience fees charged? Yes. Credit card payments incur a $4.00 fee and e-checks a $0.50 fee. These fees are waived if you enroll in AutoPay.
What is the mailing address for payments? Cashiers Department, 625 Saint Joseph Street, New Orleans, LA 70165. Always include your full account number.
Where can I pay in person? At the East Bank location (625 Saint Joseph Street) or West Bank location (4021 Behrman Place, Suite M-2) during posted hours.
How do I set up AutoPay? Log into the My Account portal and select the Auto Pay option on the billing tab. It is free and automatic on the due date.
What services does the Sewerage and Water Board provide? Water, sewer, and drainage services for the City of New Orleans.
How do I report an emergency? Call 504-529-2837 (504-52-WATER) 24/7 for water or sewer emergencies. Use the online forms on the SWBNO website for non-emergency issues.
