Seattle City Light customers have multiple convenient options to pay their electric bills, including fast one-time (guest) payments online, full account management with auto-pay, phone payments, mail, and in-person service at multiple Customer Service Centers across Seattle.
- Customers can make quick one-time payments without creating a full account through the official utility services portal. For complete billing and payment options, visit the Residential Billing Information page at https://www.seattle.gov/city-light/residential-services/billing-information.
- You can also access the full online account portal at https://myutilities.seattle.gov/eportal/.
One-Time / Guest Payment Online (No Full Account Required)
Seattle City Light offers a convenient one-time payment option that allows you to pay without creating a full online account or logging in for recurring features.
How to make a one-time (guest) payment:
- Go to the One-Time Payment page at https://utilities-self-service.ebill.seattle.gov/SeattleUtilities/OneTimeAdd.aspx.
- Enter your account number and billing address ZIP code.
- Choose your payment method (credit/debit card or checking account).
- Confirm the amount and submit your payment.
This option is ideal for quick, occasional payments. Payments made today will not immediately reflect on your account balance.
Full Online Account Portal & Auto Pay
For ongoing management, create or log into your online City Light profile.
Key features include:
- Make one-time or recurring payments
- Set up Auto Pay (automatic payments from your bank account)
- Enroll in e-billing (paperless statements)
- View usage and billing history
- Set up short-term payment plans
Auto Pay allows you to automatically pay your monthly bill from your bank account, helping avoid late fees and ensuring timely payments.
Pay by Phone
Make payments or get assistance by phone.
- Call (206) 684-3000
- Available Monday through Friday, 7:30 a.m. – 6:00 p.m.
- Pay by credit or debit card or speak with a representative about payment plans and account questions.
For 24-hour automated access in some cases, the number (877) 398-3531 may also be available (confirm current status when calling).
Pay In Person
You can pay your Seattle City Light bill in person at any of the nine Customer Service Centers.
Payment Centers and Hours (as of June 2026):
- Lake City Customer Service Center — 12525 28th Ave. NE, Seattle, WA 98125 | (206) 684-7526 | Tue–Sat, 9 a.m.–5 p.m.
- North Service Center — 1300 N 97th St., Seattle, WA 98103 | (206) 615-0600 | Mon–Fri, 8:30 a.m.–4:30 p.m.
- Ballard Customer Service Center — 5604 22nd Ave. NW, Seattle, WA 98107 | (206) 684-4060 | Tue–Fri, 9 a.m.–5 p.m.
- University Customer Service Center — 4534 University Way NE, Seattle, WA 98105 | (206) 684-7542 | Tue–Sat, 9 a.m.–5 p.m.
- Downtown Customer Service Center — Seattle Municipal Tower, 700 5th Ave., Seattle, WA 98104 | (206) 684-7800 | Mon–Fri, 8:30 a.m.–4 p.m.
- Central Customer Service Center — 464 12th Ave., Seattle, WA 98122 | (206) 684-4767 | Tue–Fri, 9 a.m.–5 p.m.
- South Service Center — 3613 4th Ave. S, Seattle, WA 98134 | (206) 386-4200 | Mon–Fri, 8:30 a.m.–4:30 p.m.
- Southwest Customer Service Center — 2801 SW Thistle St., Seattle, WA 98106 | (206) 684-7417 | Mon–Fri, 9 a.m.–5 p.m.
- Southeast Customer Service Center — 3815 S Othello St. #105, Seattle, WA 98118 | (206) 386-1931 | Mon–Sat, 9 a.m.–5 p.m.
Accepted payments: Cash, check, or credit card. No additional fees are typically charged at these centers.
Pay by Mail
Mail your payment with the remittance stub.
- Make checks payable to City of Seattle
- Include your account number on the check
- Mail to: City of Seattle PO Box 35178 Seattle, WA 98124-5178
Allow extra time for mail delivery and processing.
Contact Seattle City Light Customer Service
For billing questions, payment plans, disputes, or assistance:
- Phone: (206) 684-3000 (Mon–Fri, 7:30 a.m.–6:00 p.m.)
- Website: https://www.seattle.gov/city-light
- Online Portal: https://myutilities.seattle.gov/eportal/
Representatives can help with payment arrangements and bill assistance programs for income-eligible customers.
Frequently Asked Questions
Can I pay my Seattle City Light bill without creating a full online account?
Yes. Use the one-time payment (guest pay) option at https://utilities-self-service.ebill.seattle.gov/SeattleUtilities/OneTimeAdd.aspx by entering your account number and ZIP code.
Where can I pay my Seattle City Light bill in person?
Pay at any of the nine City Light Customer Service Centers listed above. Locations are available across Seattle with varying hours. Cash, check, and credit card are accepted.
What is the mailing address for Seattle City Light payments?
Mail payments to: City of Seattle, PO Box 35178, Seattle, WA 98124-5178. Include your account number on the check.
How do I set up automatic payments?
Log into your online City Light profile at https://myutilities.seattle.gov/eportal/ and set up Auto Pay from your bank account.
Is there a fee for paying by credit card or phone?
No convenience fees are charged for most standard payment methods at City Light payment centers or through the main phone line. Confirm current policy when making your payment.
What should I do if I need help paying my bill?
Contact Seattle City Light at (206) 684-3000 or explore payment assistance programs through your online account or the bill assistance page on the City Light website.
