The City of Santa Ana provides Municipal Utility Services (MUS), including water service, to residents and businesses. Customers can pay their water bills conveniently through multiple secure options, including a one-time payment feature that does not require account registration.
For quick one-time payments without creating an account, use the City’s authorized payment portal at https://www.invoicecloud.com/santaanaca.
For full account access, AutoPay setup, and additional payment options, visit the official Municipal Utility Services page at https://www.santa-ana.org/municipal-utility-services/.
Guest / One-Time Payment
Santa Ana offers a convenient one-time payment option for water bills that does not require creating an online account. This guest-friendly method is ideal for quick payments or when you prefer not to register.
Visit the secure payment portal at https://www.invoicecloud.com/santaanaca, enter the required information from your bill, and complete your payment using a credit or debit card. This option processes payments efficiently and provides immediate confirmation.
Online Account and AutoPay
Create a free online account through the City of Santa Ana’s Municipal Utility Services customer portal at https://mywater.santa-ana.org/.
Once registered, you can:
- View and pay your current bill
- Set up AutoPay for automatic monthly payments
- Access billing and payment history
- View smart meter water usage data
- Manage account alerts and notifications
AutoPay helps ensure timely payments and can reduce the risk of late fees.
In-Person Payments
You can pay your Santa Ana water bill in person at City Hall using several convenient methods.
City Hall 20 Civic Center Plaza Santa Ana, CA 92701
Payment Drop Box Located at the main entrance to City Hall. Payments deposited overnight are picked up at 8:00 a.m. on business days for same-day processing. Cash is not accepted in the drop box.
Payment Kiosk Located at the main entrance of City Hall. The kiosk accepts debit cards, credit cards, checks, and exact cash (any overpayment is credited to your MUS account). The kiosk is for Municipal Utility Services payments only and does not provide change.
Cashier Window (Treasury Division) First floor of City Hall. Hours: Monday–Thursday 8:30 a.m.–4:30 p.m. and alternating Fridays (closed on holidays). Accepted payments: Cash, personal checks, cashier’s checks, money orders, and credit/debit cards (maximum $5,000 per transaction).
Pay by Phone
You can make payments using the automated telephone system by calling (714) 647-5454 during business hours.
This option allows payments by credit or debit card. Have your account number and billing information ready when calling.
Pay by Mail
Mail your payment with the remittance stub to: City of Santa Ana Finance Department – Treasury Division M-13 20 Civic Center Plaza PO Box 1964 Santa Ana, CA 92702-1964
Make checks or money orders payable to the City of Santa Ana. Allow sufficient time for mail delivery and processing to avoid late fees. Do not send cash by mail.
Customer Service Contact
Municipal Utility Services (MUS) Phone: (714) 647-5454 Hours: Monday–Thursday 7:30 a.m.–5:30 p.m., alternating Fridays 8:00 a.m.–5:00 p.m. (closed every other Friday and legal holidays)
For after-hours water emergencies, call (714) 953-8026.
Staff can assist with payments, account setup, payment arrangements, and service questions during business hours.
Additional Notes
The City of Santa Ana encourages customers to use official payment channels to protect personal information. Third-party services may cause delays in processing.
A return check fee of $25.00 (first return) or $35.00 (subsequent returns) may apply for electronic check payments that are returned.
For the most up-to-date information or assistance with payment plans, contact Municipal Utility Services directly or visit the official website.
Frequently Asked Questions
How do I make a one-time payment without creating an account? Use the one-time payment option at https://www.invoicecloud.com/santaanaca. Enter the information from your water bill to pay quickly with a credit or debit card.
Where can I pay my Santa Ana water bill in person? You can pay at City Hall (20 Civic Center Plaza) using the payment drop box, the kiosk at the main entrance, or the cashier window on the first floor during business hours.
Can I set up automatic payments for my water bill? Yes. Create an online account at the Municipal Utility Services portal and enroll in AutoPay for automatic monthly deductions from your bank account or card.
What is the phone number for Santa Ana water bill payments? Call (714) 647-5454 to make payments using the automated system or speak with a representative during business hours.
Where do I mail my Santa Ana water bill payment? Mail payments to: City of Santa Ana, Finance Department – Treasury Division M-13, 20 Civic Center Plaza, PO Box 1964, Santa Ana, CA 92702-1964.
