Rochester Regional Health provides convenient options for paying medical bills from its hospitals, clinics, and associated services such as Lifetime Care, Home Health Plus, and ACM Laboratories. The easiest methods involve the MyCare patient portal or direct guest payment forms.
The official resource for all current billing and payment options is the Pay Your Bill page at https://www.rochesterregional.org/billing-and-insurance/pay-your-bill, where you can access MyCare login, guest payment forms, and details for associated services. For immediate one-time payments without creating an account, the Guest Pay feature is available directly through the MyCare system for Rochester Regional Health facility bills.
Pay as Guest (One-Time Online Payment)
If you do not have a MyCare account or prefer a quick single payment, use the Guest Pay option. This allows you to pay Rochester Regional Health medical bills securely online without logging in.
How to pay as a guest:
- Visit the official Pay Your Bill page and select the Guest Pay link for Rochester Regional Health bills (typically https://mycare.rochesterregional.org/mychart//Billing/GuestPay/PayasGuest or the form listed there).
- Enter the required information from your statement, such as the guarantor name, account number, or visit details.
- Provide payment information and submit.
Important note: If your billing address uses a Canadian postal code, online guest pay may not be available. Instead, call (585) 922-1900 or the toll-free number (866) 209-0949, Monday–Friday, 8:00 a.m.–5:00 p.m., to make your payment over the phone.
Separate guest payment forms exist for associated services (e.g., Home Care via Instamed links on the official page). Submit a separate payment for each distinct bill if you have multiple statements.
Pay Through Your MyCare Account
The recommended method for ongoing management is logging into your MyCare account at https://mycare.rochesterregional.org/.
Benefits include:
- Viewing and paying current and past bills in one place.
- Accessing payment history and statements.
- Setting up payment plans or requesting financial assistance.
- Paperless billing with email or app alerts (available to active MyCare users).
- Managing bills for Rochester Regional Health facilities and associated services like Lifetime Care or ACM Laboratories.
New users can easily create an account on the MyCare site. This portal also supports requesting cost estimates for procedures.
Pay by Phone
Contact Rochester Regional Health Customer Service for assistance with payments, questions about your bill, or to handle special cases.
Rochester region phone numbers: (585) 922-1900 or toll-free (866) 209-0949 Hours: Monday–Friday, 8:00 a.m.–5:00 p.m. (or 8:30 a.m.–5:00 p.m. in some references)
St. Lawrence region: (315) 210-1300, Monday–Friday, 8:00 a.m.–5:00 p.m.
Representatives can help with payments, insurance questions, or directing you to the correct payment form. For Canadian postal code bills, use these numbers as online options may be limited.
Financial Assistance and Payment Plans
Rochester Regional Health offers financial assistance programs and manageable payment plans for eligible patients. No one is denied care due to inability to pay.
To apply or discuss options:
- Call (585) 922-1900 or (866) 209-0949 (Monday–Friday, 8:00 a.m.–5:00 p.m.)
- Or visit the Financial Assistance section on the billing page for applications and eligibility details.
- Email inquiries for assistance can be directed to [email protected] in some cases.
Login to MyCare for the fastest way to request a payment plan or review assistance options tied to your account.
Contact Rochester Regional Health Billing & Customer Service
Main Customer Service (Rochester region): Phone: (585) 922-1900 or toll-free (866) 209-0949 Hours: Monday–Friday, 8:00 a.m.–5:00 p.m.
St. Lawrence region: (315) 210-1300, same hours.
Main Campus / General Address: Rochester Regional Health 100 Kings Highway South Rochester, NY 14617
For MyCare technical support or portal questions: (585) 922-1234 or [email protected] (include your full name, date of birth, address, and phone number).
Always have your statement or account/guarantor number ready when calling. For after-hours emergencies or service issues, use the main hospital lines or 911 as appropriate.
Frequently Asked Questions
How do I pay my Rochester Regional Health bill as a guest without an account?
Use the Guest Pay feature on the official Pay Your Bill page. Select the form for Rochester Regional Health facility bills and enter details from your statement. Separate forms are available for home care or long-term care services.
What should I do if my billing address has a Canadian postal code?
Online payments may not work. Call (585) 922-1900 or toll-free (866) 209-0949, Monday–Friday 8:00 a.m.–5:00 p.m., to make your payment by phone.
Can I pay bills for Lifetime Care, Home Health Plus, or ACM Laboratories through MyCare?
Yes. These associated services can often be paid through the MyCare portal or specific guest payment forms listed on the official billing page. Check your statement for the exact service provider and use the matching payment option.
How do I set up a payment plan for my Rochester Regional Health bill?
Log into your MyCare account or call Customer Service at (585) 922-1900. Representatives can help establish a manageable payment plan based on your situation.
What are the business hours for billing customer service?
Monday through Friday, 8:00 a.m. to 5:00 p.m. (Rochester region) or 8:30 a.m. to 5:00 p.m. in some references. St. Lawrence region uses (315) 210-1300 during the same hours.
Is there paperless billing available?
Yes. Active MyCare users receive electronic statements and alerts via email or the MyCare mobile app, reducing paper use while keeping you informed of new bills.
Where can I find more help with insurance or understanding my bill?
Visit the Billing & Insurance section at rochesterregional.org or call the numbers above. The MyCare portal also provides tools to review insurance details and payment history.
